I was provided with the name of this company by Rinnai USA. , the manufacturer of my tankless hot water/floor heating system.
I was having a great deal of problems with a system installed by a well known HVAC company in Cobourg. Past design and installation errors by the Cobourg company meant poor performance and many hours of fighting with the contractor and spending more money for a fix that did not work. Natural Choice came in like a team of surgeons - they assessed, diagnosed and performed major surgery. I am 100% satisfied with every aspect of their work. My regret was not having them do the install in the first place. That was an expensive le$$on anyone reading this can avoid.

I have nearly 40 years in ICI HVAC and interviewed over 3 companies to replace my condenser and evaporator coil. I’ve always done such work myself but resolved to having a quality contractor perform the work. I specified the equipment and frankly found many contractors lacking until I met with Natural Choice. I made my expectations clear and I was not disappointed with the outcome. Professional, quality workmanship and conscientious in delivery.

Great, prompt service with minimal disruption to our office! I would use them again without hesitation and I'd definitely recommend them to anyone who needs this sort of work done. The installers were friendly and quick.

I was very impressed with James and his team when they installed an air conditioner for me 2 years ago. When I needed to replace my furnace this fall, I reached out to James and they were able to complete the install within 2 weeks. James provided me with a number of furnace options and information about each option so I could make an educated decision. The team onsite were very professional and ensured they left the area spotless.

I would highly recommend James and his team.

Natural Choice Heating & Cooling in Whitby is a great HVAC company to deal with. James took the time to answer all my questions and provided details during his visit and via email. Our initial meeting was for a quote for replacing our furnace and A/C, unfortunately days after getting the quote we had our hot water system quit on us so it was in need of replacement before the furnace. I felt comfortable with James during our initial meeting so I contacted him about the water heater, we were put on an emergency install list and we had hot water by the end of the week. We have since had the furnace and A/C replaced as well. Arek and Ben did an excellent job installing all three units. They were friendly, knowledgeable and courteous. I was impressed by their workmanship and how clean they left the work area. I would recommend them to anyone!

Thank you Natural Choice for saving us this summer! James took the time to patiently answer all our questions and provide details over phone and email as we discussed replacing our A/C, air handler and thermostat. Absolutely no pressure or up-sell either. Ricardo, Matt and team worked hard to get our system up and running in one day. They were friendly, knowledgeable and courteous. We were particularly impressed by their workmanship and how extremely clean they left all work areas. In short: top rate service!

I dealt with James over the phone. James is very knowledgable . He was able to explain what the available options were in a very simple and easy way to understand.
Within a couple of days James arranged for one of his crews to remove and install the new air handler with coil and air conditoner. The installers Matt and Ricardo were very nice guys and very professional.
I strongly recommend this company for all your heating and air conditioning needs.

This is the third time I've dealt with Natural Choice. James and his team are brilliant. They're efficient, honest and extremely professional. I've rarely come across a service provider that has this level of integrity and dedication to their craft. They are also willing to go the extra mile every time I've had the need to call. You can't go wrong with this company. They're simply the best.

I searched HomeStars looking for a local company to help with my furnace issues. James came to the house and walked me through everything involved with my furnace and air conditioning unit. He put together a recommendation and his team followed through quickly to complete the job. Each person involved was kind, professional, and informative all throughout the process. I highly recommend.

James and Gavin at Natural Choice are excellent. They showed up on time and completed the AC replacement I asked them to do as scheduled. I'm getting a good night's sleep.