HomeStars  >  Fireplaces in Ajax  >  Natural Choice Heating & Cooling Inc.
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98%

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Reviews by rating (past 12 months)

Reviews for Natural Choice Heating & Cooling Inc.

Average customer rating:
9.9 10 (197 reviews)

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Private User
Private User
Private User reviews Whitby, ON
10/10

Broken furnace

These guys were great. Prompt and polite. I would recommend them to anyone needing their services. Thanx James Steve and Eric for all of your help and your sound advice

1 of 1 people found this review helpful.
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Company Response

We truly enjoy keeping our clients safe and warm ! Thank you for sharing !

Sherry in Toronto
Sherry in Toronto
1 review Toronto, ON
10/10

Rinnai Tankless water heater

Update:: Kept randomly getting a code 11, (no gas) error to our tankless water heater a month after install. James sent a technician over the next day.He spent 2 hrs meticulously troubleshooting the problem .
( Covered under warranty). Most companies would walk in and look for the obvious problem and leave. Still very much impressed.
If you are looking for someone who values your time and sets up short service windows (if they do get delayed, they call) then this is the company for you!
Not only did James spend a good half hour to an hour going over things with me in my house, he also invited my husband (who was working) to call and chat the next day to ask any questions that he may have.
He listened to our concerns and explained how the equipment will work it's best to give us the best performance. He also didn't try to up sell us on something that we didn't need.
We made the decision Tuesday and James had his team set up to come Wednesday. Tuesday evening a confirmation email came saying that the part had been ordered and would be available for install....would morning or afternoon work best. With my husband working night shift the Wednesday, I told them anytime was ok, but we would prefer the morning so that my husband could go to bed at 1. A window of 8:45-9:30 was set up. The next morning, Brad and Matt arrived to do the install at just before 8:45! By 1:00 they were cleaning up, sweeping up, and rolling up their indoor mats that were there to protect our floors.
Cannot praise the customer service and knowledge enough!! This company really does try to make life easier when it seems the timing is the worst! We will be using again in the future!!

If

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Company Response

Sherry, I was going to touch base in the morning to make sure everything went well and if you had any questions. However this very detailed review says it all and we are so thankful you took the time to share your experience with us ! Enjoy your Rinnai tankless !!

Kirk Johnson  in Whitby
Kirk Johnson in Whitby
1 review Whitby, ON
10/10

Furnace service

Natural Choice Heating & Cooling was awsome. I called for an inspection and they fixed the problem that day. Awsome company. They fixed the original installers shadey install. Now my furnace is installed to code. Great guys to deal with. Highly recommend. Thanks James for a great job ! See you next time for my next check up!

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Company Response

Thank you Kirk for sharing your experience! We go out of our way to keep clients safe ! So glad we were able to get you looked after right away ! Key is to keep you safe and warm !

Sue in Whitby
Sue in Whitby
1 review Whitby, ON
10/10

Furnace Repair

Very professional and reliable service. I contacted James late in the evening when my furnace stopped working. A technician attended to the problem early the next day. I will definitely use Natural Choice in the future and will also be recommending them.

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Company Response

It's so important to us that to keep warm and safe ! Here anytime you need us !

Jeff in Pickering
Jeff in Pickering
1 review , ON
10/10

Furnace Service

Very prompt and Professional Service. The technician explained the issues to me in terms I could understand. They had my furnace up and running right away. I will continue to use and refer them.

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Company Response

Even for us Jeff it's not everyday we see a bird in the exhaust haha. However we are very thorough and was able to get your heat up and running in one visit. Thank you for sharing your experience!

Jim Worden from Oshawa
Jim Worden from Oshawa
1 review Whitby, ON
10/10

New gas furnace

The best people to deal with that we have had the pleasure of meeting in a long time. The experience right from dealing with James to everyone else we met was the way you would like to be. Very good service and fair price. No hi pressure and a job left tidy and well done. If you need a furnace then these are the people to go with . We went from no heat to new furnace installed in less than 48 Hrs !!! Great people !

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Company Response

We are SO proud of everyone at Natural Choice, everyone takes great pride in their workmanship and truly enjoy what they do and getting to share that experience with you. We appreciate you taking the time to share your experience!

Private User
Private User
Private User reviews Orono, ON
10/10

New Furnace and Duct Work from Scratch

Requested a quote from this company as they installed our fireplaces in the past. Quote process was very professional and detailed. Expert recommendations were made that we hadn't considered and we accepted the quote.
From day one to the last day technicians were polite, respectable, courteous, clean, friendly and professional. Our home had no furnace or duct work and now is equipped with both as well as a/c.

The owner was there to visit and ensure all is satisfactory. Great company! Very satisfied.

Thank you Natural Choice Heating and Cooling.

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Company Response

Converting a home from baseboard heating which is very costly can be scary finding the right HVAC company to invest and trust, it was our pleasure to be with you from beginning, middle and end to make sure you were completely satisfied throughout the entire process. You'll not only enjoy a significantly less monthly cost in utilities now will also have a whole new level of comfort with the furnace you have along with the Ecobee installed. And to now for the first time not have to use window air conditioning and have whole home comfort, it was really our pleasure to provide a night and day change to you and your family. Thank you for choosing us once again !

Christine in Toronto
Christine in Toronto
2 reviews Campbellford, ON
10/10

New furnace and air conditioning in two houses

Natural choice put in an air conditioning split system in our cottage and also put in a natural gas furnace in our house in Oshawa. James and Gavin took care of the organizing and the crew that they used for the air conditioning were great. I would call them again if we had anything else to do. It is easy to get in touch with them anytime on their cell phones. Thanks James!

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Company Response

Christine we are so thankful for repeat clients and allowing us to keep rolling out the red carpet treatment to you. Thank you for sharing your experience online it means a lot to us !

CMA in Toronto
CMA in Toronto
2 reviews Toronto, ON
10/10

Tankless Flushing

I arranged for a long-awaited flushing of our Rinnai tankless system. Our tech (Matt) was professional and extremely patient as I asked him numerous questions during the process. He gave me a step-by-step rundown so I could confidently do this work on my own next time. Money well spent. Thanks a lot!

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Company Response

It's our pleasure to provide the service or more than glad to help walk you our very important client on the how-to so you can maintain your system and really get that longevity if your Rinnai tankless system. Thank you for your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Natural Choice Heating & Cooling Inc.

We are very honoured that Rogers Media did this video of our company sharing how much we care about our clients feel free to copy and paste this link - https://www.facebook.com/RogersForBusiness/posts/1526593684061732

We are so thankful for all the votes our amazing clients give each day by sharing their experiences which have lead to 4 "Best Of" awards here on HomeStars.

Starting in the trade in 1995 and working the different sectors learning some amazing experiences while taking annual courses to learn each manufacture James Smith created Natural Choice Heating & Cooling with two things in mind, caring for the client and caring about the employee. With those in mind was the inception and created almost a decade and half of the highest red carpet treatment to which each employee proudly takes pictures of every installation from a thermostat to full custom ductwork installations.

Here at Natural Choice Heating it has been our pleasure to offer the highest level of reliable comfort control for the Whitby, GTA, Kawartha Lakes & surrounding community for almost a decade and half. Our foundation consists of efficient, reliable and cost effective heating, furnace, air conditioning and indoor air quality products. Along with ductless systems offered in Heat Pumps by different manufactures include LG's Art Cool system. We are also a leader in tankless systems installing Rinnai's for almost a decade and half as an Authorized Service Provider for Rinnai.

From start to finish, our experienced estimators, project managers and technicians provide the expertise to ensure your project in the Whitby and Greater Toronto area (GTA) is completed on time, on budget and up to code. We understand that service interruptions are an inconvenience and cost you productivity so we focus on providing expedient services to get you back online as soon as possible without risking the safety of your valuable equipment. We are also absolutely committed to safety and provide ongoing education to our personnel to ensure complete compliance with the best practices and standards.

We offer our services to the following areas - Markham, North York, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge, Port Perry, Pickering, Ajax, Whitby, Oshawa, Courtice, Bowmanville, Lindsay, Peterborough

To learn more about our company you can visit us by clicking the buttons below:
Website - http://www.naturalchoiceonline.ca
Facebook - https://www.facebook.com/NaturalChoiceHeatingCooling
Twitter - https://twitter.com/NaturalChoiceHC/

We service the following brands Trane, Amana, Rinnai, Goodman, American Standard, Lennox, NTI, EcoBee, Monessen, Montigo, Napoleon Fireplaces, LG COOL ART ductless, & SO much more!

CATEGORIES
Fireplaces and Heating & Air Conditioning
PRODUCTS
ECOBEE, NEST, FURNACE, AIR CONDITIONER, AIR CONDITIONING, AIR CONDITION ,BOILER, HOT WATER TANK, TANKLESS WATER HEATER ,DUCTLESS AIR CONDITIONER ,ROOF TOP UNIT, FIREPLACE REPAIR AND SERVICE, ALL KIND OF FILTER AND FURNACE REPAIR, BOILER REPAIR, AIRCONDITIONER REPAIR, ROOFTOP UNIT REPAIR . Gas Fireplace Services & Repairs Toronto, residential and commercial heating and cooling, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, heap filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial coolng
SERVICES
We service all the products and manufacture's in the market for both Residential as well as Commercial. To learn more about our company you can visit us by clicking the buttons below: Website - http://www.naturalchoiceonline.ca Facebook - https://www.facebook.com/NaturalChoiceHeatingCooling Twitter - https://twitter.com/NaturalChoiceHC/ Repair, Service and Installation, Boiler Repair, Fireplace repair, service, Gas Fireplace Services & Repairs Toronto, residential and commercial, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial cooling. Bowmanville, Port Hope, Cobourg, Whitby, Ajax, Pickering, Oshawa, Clarington, Uxbridge, Aurora, Peterborough, Markham, Richmond Hill, Ontario, GTA, Toronto, Scarborough, Vaughan, Peel Region, Durham Region
BRANDS
Amana, Bryant, Trane, Carrier, Rinnai, Goodman, American Standard, Lennox, NTI, EcoBee, Monessen, Montigo, Napoleon Fireplaces, LG COOL ART ductless, & SO much more!
SPECIALITIES
Our speciality is you, providing the Quality and Reliable Care that you expect from your local HVAC Company. Boiler Repair, furnace Repair, A/C Repair, Fireplace repair, Fireplace service,Gas Fireplace Services & Repairs Toronto residential and commercial heating repair, commercial cooling repair, Rooftop unit repair, Hvac repair and installation, Heating, cooling, furnace, gas fireplace, electric fireplace, air conditioner, A/C, indoor air quality, boiler, hot water tank, tankless water heater, duct cleaning, ductless air conditioner, heat pump, custom duct work, humidifier, thermostats, HRV, ERV, hepa filter, indoor air quality, filters, gas line installation, in floor heating, electronic air cleaner, gas stove, service, maintenance, repair, fix furnace, residential, commercial cooling.
WEBSITE
http://www.naturalchoiceheatingcooling.ca
YEAR ESTABLISHED
13
NUMBER OF EMPLOYEES
9
PAYMENT METHOD
Master Card/Visa, Cheque, 0% Financing & we can offer Rental
LICENSES
All techs are fully licensed gas fitters and refrigeration
MEMBERSHIPS
TSSA, BBB, ESA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
We Provide a min of 2 years on everything we install, our Furnaces & AC's come with 10 years Parts &
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