Milani Plumbing, Heating & Air Conditioning

This is the second time I have used Milani and they were just as good as the first time. Professional when answering the phone and scheduling the work. Plumber arrived as scheduled and performed the work in a professional manner and also explained what was required. No complaints at all and would definitely use them again.

We had a pipe burst in our home one morning. We called Milani and they came within the hour. Their plumber was able to find the problem quickly and help us minimize the damage. Some further work on our main shut-off valve was recommended; with that recommendation came some tips on how to keep the bill under control. This was a stressful situation, and Milani handled it very well. I would call them again, and recommend them to anyone.

Used Milani to install a new kitchen faucet. Thought they did a good job until I tried to use the hot water to wash dishes, and realized there was very little water pressure. Said they would come back but could possibly charge me for a second visit (another $190) if it had nothing to do with the installation, or if the faucet was to blame since I supplied it myself. Even if it does have something to do with the faucet or the building (unlikely since the pressure is fine for all my other taps), this is something that should have been checked in the first service before the technician left, and they should be sending someone to diagnose the problem regardless of the reason, with no charge. That would be the kind of service that would prompt me to use them in the future, but now I will search for another company that really stands by their work, and gives true customer service.

Overall I was pleased with the service - the only issue was having to wait for the technician. Apparently there was a separate emergency at the scheduled time and so I wasted a day waiting for nothing. The next day, Weston arrived first thing, removed the toilet, augered the sewer line, inspected with a camera and cleared the tree roots that were causing the blockage. He didn't use punctuation in the write-up (which confused me a bit) but other than that he did a good job!

My furnace stopped working on a cold night and I called Milani early the next morning and they had a technician here by 10:30am. The parts were replaced/repaired and got my furnace working as well as replaced a hot water tank that was about to let go. All this work was completed the same day. After the technician left, there was a vibration problem in the furnace and a technician came out right away the next day to correct the problem. They were very professional, on time and quick to respond.

Great work was done in order to drop two new water connections. Very knowledgeable and helpful people. Had a great experience dealing with the office staff making the arrangements. Great work and Thanks Milani.

My mother in law called me in regards to a bathtub clog. I have called several plumber and like everyone else none could give me a fix price. I have decided to contact Milani as their name has been good. When I called a girl picked up the phone and she would try to answer my questions best of her knowledge. The only problem was that this reception is not a plumber. I was trying to get an approximate quote and she would not give me an answer which i just went in circles. She said she will get a technician to call me back. The technician did call about 30 mins later. We made an appointment to go ahead. The guy showed up on time. did the job quickly. It was unclogged no problem. The bill came up to $225. Not impressed because from the time that he took it was not really worth that price. Plus I was charged for his commute time as well. It is liable but I am sure if my mother in law has more patient, I would be able to find it cheaper.

The plumber was really easy to deal with, worked really fast, and fixed a bunch of things as part of the installation. The cost was reasonable and I felt very confident that the service and the work was professional. I will use these guys again.