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Hello Mr. Pinnell.
Thank you for your comments. I was very clear with you during our phone call of last week that it is best that you contact an authorized Carrier dealer to deal with your furnace issue as it would be covered under the heat exchanger warranty. I was trying to assist you and serve your best interests, not ours. I am glad that your problem has been resolved by another contractor.
Hi Mr. Nevins,
As per our phone call I just made to you, I am sorry you are disappointed with our service appointment windows. In your specific situation, we arrived yesterday at 2 pm and the "window" was 9 am-1 pm. Our office did contact you to explain that our technicians were running behind schedule. Due to the nature of our business, it is difficult to assess how long a service call will take. We try to be thorough and this often puts us behind schedule. Sorry for any inconvenience we may have caused you.
Hi David,
I am sorry that you had a negative experience with our company. We always explain our pricing when a service call is scheduled so it is always your choice to proceed or not. Our pricing for parts is always competitive but we cannot control other HVAC contractors who want to sell parts at a smaller profit margin. Please contact me as I would be more than willing to refund the amount you paid for the service call as a good faith measure.
Michael
Hi Sabrina,
I would like the opportunity to discuss this issue and rectify it. I am not aware of your situation or else it would have been remedied immediately. Please contact me at your earliest convenience.
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