We were so impressed with the prompt service, professionalism, and in fact we're provided with floor heaters to help keep us warm while the unit was being installed. This demonstrates they are mindful of people's needs and going the extra mile to set themselves apart for others. They took their time to make sure the job was done properly and gave us opportunity to ask questions to make sure we were confident with the new system. We appreciated the fact they covered the work area to ensure they did not track snow, salt and dirt within our home. They left the worksite as clean as when they arrived. We received a follow-up call a couple of hour later to make sure there were no other questions, and encouraged us to reach out if needed. We would absolutely recommend their service to our family and friends. It is comforting to know we chose the right people we can trust in our home and with our needs.
Thank you for your nice review
Jack and his team do excellent work....always honest and reliable service....and prompt to appointment times....
Happy new year
Jack and staff are extermly dedicated to their craft. They take pride in their work and ensure their customers are completely satisfied with the end result.
Great to have business with you
Three years ago, I dealt with Jack and changed my Furnace and Air condition, at the same time went with a WiFi digital thermostat, that would also control the humidifier, and was very satisfied with the new equipment and installation job.
When I needed maintenance service for the furnace, and to hookup a new natural gas dryer replacing an old one, Jack sent a technician that was not qualified at all.
Even though I asked for a new flexible gas tube, the technician did not bring any and reused the old one.
The big disappointment came when he finished maintenance on the furnace and tried to turn it on, we discovered that he fried the digital thermostat, then broke a digital light dimmer when he slammed on it with frustration.
The following day he got and installed a replacement thermostat, and I made him pay for the dimmer.
Later I discovered that he hooked the humidifier as a dehumidifier, so now I get more humidity in the summer and the house is very dry in the winter.
Now I have to pay another technician to come and correct this issue.
Hi mr kumar
You just called me yesterday and tell me your humidifier in your home not working. And you have ten year part and one year labor your humidifier install 3 years ago . Last year t-state was broken and we change it with no cost because when my tech was there this happen . Last winter and summer you have problem with humidifier and you did not calling us. Last night you called me and told me you have problem with humidifier and want me to send another tech to fix it with no charge.. and I told you have to charge you for labor and you asking for no charge I told you I can come by myself this weekend to fix it not charge then you start to tell me the bad word and I don't think you did the right
think but you are my old customer and i always I respect you I hope every thing is okay with you and still after every thing I can come by myself this weekend to fix your humidifier with not charge and aging I don't think I did any think wrong.
Purchase and installation of fireplace in my family room. Great service, friendly and Jack was helpful through whole process. Was able to install fireplace within a few days of visiting show room. Work was done quickly clean and very professional. Thank you very much so happy with my fireplace.
Pleasure to have business with you
Friendly and efficient Service. Arrived when they said they would. And completed the work in the time allotted. A pleasure to deal with them
Very knowledgable, professional in explaining
Functions, uses & workplace area cleaned after installing the water unit.
Would likely recommend to my family & friends
Our A/C stopped working and we called Direct Air. They were responded immediately, were organized, reliable, and offered to complete the service at a great price.
Would definitely recommend them to everyone.
Jack and his Direct Air Systems team did a great work . The setup and cleanup was done with utmost respect for my place . Work started and finished on time , as promised. Great job overall , will continue to use and recommend their services .