Mckinnon Heating Cooling

Heating & Air Conditioning
37 Kodiak Crescent, Unit 14 Toronto ON M3J 3G5
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Heating & Air Conditioning
Mckinnon Heating Cooling
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71%

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Reviews by rating (past 12 months)

Reviews for Mckinnon Heating Cooling

Average customer rating:
7 10 (128 reviews)

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Tim
Tim
1 review Toronto, ON
10/10

Thorough Diagnosis and Repair

McKinnon installed my furnace several years ago - was quite satisfied with their price and service, but they didn't have the AC brand I wanted (Lennox) when I replaced my AC about 3 years ago, so went with another installer.

AC wasn't cooling properly this season, so contacted the original installer (a different company), who sent out a tech 3 times, who only proceeded to charge it up. The 3rd visit, I didn't even see their tech on site and got a call from a unknowledgeable customer service rep that I needed a new coil that would take a month to get.

After over a month, I called McKinnon to come and take a look - their tech was extremely thorough and tore everything apart trying to diagnose the issue...something the other company should have done. Turns out, when installed (by the other company), they did not install a part required to maintain differential pressure. Part installed and AC has worked perfectly ever since.

I've been happy in all the interactions I've had with McKinnon and if not for my preference for the AC brand, would have had them install it as well. I intend to use them for all future servicing.

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Company Response

Thank you for your review Tim. We are happy to have you back as a client and appreciate your business. We often tell our clients and potential clients that the critical component of an installation is the skill and integrity of the installers and not the brand of the equipment. Equipment installed incorrectly will never work properly and efficiently, causing grief and frustration to the homeowner until it is rectified.

Jersey3380
Jersey3380
1 review Toronto, ON
10/10

Replaced the hot water heater

Just had the two installers leave after replacing our hot water heater. McKinnon's price was $900 less than another quote that i received. The installers were super polite, neat and cleaned everything up. did not complain about having to move the washer. they were great! highly recommend this service.

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Bik in Toronto
Bik in Toronto
1 review Toronto, ON
10/10

Split unit installation

Here are the reasons for my 5 star rating:

1. I am a demanding customer. I communicated with Michael over 15 times (email and phone) before the installation, regarding unit model numbers, multiple quotes, changes to installation options. Each time Michael responded promptly and with patience.
2. Michael visited us twice and his lead installer visited once even prior to the installation, during their busy season. Michael also visited the site during the installation. This shows focus on the customer.
3. His lead installer was patient, thorough and genuinely interested in doing a good job. Instead of a day and quarter, they spent two days to get the installation right. The finished install looks great.
4. Some issues came up during installation like incorrect parts from the supplier. Michael's family got involved, rushed to the supplier, picked up the correct parts and brought them to the site to get the job done on time.
5. Michael followed up a few days after installation to check how everything was working.

I am glad I listened to my gut feel after meeting with Michael and decided to go with them. For us the entire experience was very positive and I would recommend Mckinnon without hesitation.

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Company Response

Thank you for your review, it was a pleasure to work with you.

Nancy from Pickering
Nancy from Pickering
1 review Toronto, ON
0/10

Heat Pump - Seven Years Later

The initial installation in 2012 took 2 weeks instead of 2 days and never worked properly and included a massive unexpected drywall repair. Yearly trouble, countless service calls, subpar performance and endless phone calls to the manufacturer - we discovered the reason: incompetent installation: The most important wire was rated for indoors (not outdoor) and was solid, not stranded, causing circuit boards to receive widely fluctuating voltages crippling the while system until they burned out, and now, only one unit works at a time - and barely. To fix this is going to take about $2000 minimum per unit. Eventually, the company gave up calling us back.

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Company Response

Hi Nancy,

Thank you for your review. If you are experiencing any issues with our installation from 2012, please contact our office and we would be happy to assist you. In addition, if any of the parts are still under the manufacturer's warranty, we will honor them.

We are sorry that your expereince in 2012 did not meet your expectations.

Private User
Private User
Private User reviews Toronto, ON
10/10

install flow-through tankless water heater

Thanks for very professional work done removing the rental water tank and installing the new tankless heater - Work was done on time and very tidily and we are very pleased with the result.

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Company Response

Thank you for your review and as always, we appreciate your business.

Richard in Toronto, Canada
Richard in Toronto, Canada
2 reviews Toronto, ON
10/10

New Furnace

From inspection to possible parts solution, and expired warranty on my current furnace, we opted for a much better suited, new furnace to embellish the needs of the home. Inspection and superb installation took less than 5 hours! Replaced thermostat and did full check on the new system. McKinnon owner and his team are hands on, up front, spell out all options, and very personal. I HIGHLY recommend their company and services. I have been serviced by them for over 15 years and have absolutely no complaints, only ovations.

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Company Response

Thank you Richard for your review. In your situation, we found the existing furnace to be severely oversized for the size of the home and replaced it with a model of appropriate capacity. This will lower the operating costs and eliminate the short cycling of the previous furnace.

As a loyal client, we appreciate your continued support and the opportunity to continue to be your home comfort provider.

Naomi in Toronto
Naomi in Toronto
0 reviews Toronto, ON
0/10

Disaster Experience

I have used Mckinnon for 16 years. My hot water heater broke down in October and the owner of the company promptly came to my rescue and replaced the tank. But it didn't work. It took them three months to figure out the issue and we and my tenants were without hot water for THREE MONTHS. The front office treated me terribly. The water is more or less working now except we need a small vent installed in the furnace room- something that was suggested 3 months ago. I am still not sure that will solve the issue. But after all the grief they put me and my family through waiting for repairmen, NO hot water to shower or wash dishes, McKinnon refuses to cover the $200 cost for their technician to make the vent, claiming its a separate service from the install. Don't use them.

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Company Response

Thank you Naomi for your review. For clarity, we feel that it important to provide a chronology of the events regarding the replacement water heater we quoted on October 8, 2019 and supplied and installed on October 11, 2019, despite your "emergency" of no hot water. In fact, on October 8, your email reads "I am waiting on another quote but I have a quote for install of that water heater for 1600+HST from another company. Wondering about the price difference? Can you match?". The next email we received was on October 10, 2019 which reads "Hi, I decided I want you to install the hot water heater...Can you get someone in tomorrow? (Today??)"

Following one month of proper operation, the water heater failed and we attended several times over the next few weeks to attempt to address the issue, which perplexed our service technicians. We attended, ordered and supplied parts, recommended by Rheem, the manufacturer of the water heater. After replacement of the parts, there still were isssues and in turn (and in good faith), we replaced the water heater. Despite this effort, the problem persisted and we persevered to determine the cause of the water heater failure (which the manufacturer could not help us determine). Consequently, we identified that the cause of the failure was a very hot mechanical room, causing the inducer motor on the water heater to "overheat" and fail. As a test, we advised you to leave the door open to the mechanical room to lower the temperature, which proved our theory was accurate.

The solution to the issue is a louvered door for the mechanical room, which is a service we do not provide. Alternatively, you can install a larger air intake, which any general contractor can perform for you.

At the end of the day, we have honored our warranty, stood by our work, provided numerous service calls, replaced parts, provided a new water heater and have finally resolved the issue. Needless to say, we have incurred costs to satisfy you, our client, which far exceed exponentially, any potential profit we would have made on this installation. But, let us be clear, this is not about money, this is about having integrity, standing behind our work and doing what it takes to make things right.

Naomi, thank you for your business and we hope the water heater provides you worry free operation for you, your family and your tenant.

Bill Barclay in Toronto
Bill Barclay in Toronto
9 reviews Toronto, ON
10/10

replace octopus furnace & install new high-efficiency furnace

My ancient octopus furnace, which I loved, died on Boxing Day 2019. Spent a couple of weeks reviewing quotes, and chose Mckinnon Heating.

Michael (Owner) came out on a Saturday to assess. He recommended a recycling contractor, who dismantled the octopus. Gave me a couple of quotes for that. Chose one, and they did quick and fine work of it in 3 hours.

Michael gave me a detailed Scope of Work, which was a deciding factor in my decision. Not the cheapest bid, but the right one. After that, the Mckinnon's crew showed up to install a new high-efficiency furnace and remove/replace old air ducts, over three days. The crew were totally professional, capable, courteous, etc. I am so impressed with their work. All done on time and on sked, as promised. Highly recommended. Bill

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Company Response

Thank You Bill for your review. It was our pleasure to work with you and happy that you are pleased with your new heating system.

Fiona in Toronto
Fiona in Toronto
0 reviews , ON
10/10

Great service and competitive prices

McKinnon has been doing our furnace and A/C cleaning for years and they replaced our furnace and A/C units about 8 years ago. Our 30 year old humidifier recently conked out and flooded our furnace room, so after mopping up, we were in need of a new one. I knew more or less how much it would cost, so I phoned McKinnon's at 9am and by 9:30 I had an appointment for the next day at a very competitive price. The technician, Hamid (who had been here before) did a great job installing, cleaning up afterwards and explaining what I need to do to maintain and use the new unit. He also caulked a few areas in my ducts from the furnace where he felt some air blowing. He is a gem! McKinnon's is always easy to work with. Their office staff are professional, efficient and friendly and the technicians are knowledgeable and pleasant. When we need help with heating and cooling, we feel there's no need to shop around as we'll always get great service and competitive prices at McKinnon Heating and Cooling.

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Company Response

Thank You Fiona for your ongoing loyalty to Mckinnon, we appreciate it and are always here for you when you need us.

Clare from Toronto
Clare from Toronto
5 reviews Toronto, ON
10/10

Ductless AC installation

A Mckinnon crew installed 5 ductless AC units in our home this July. They were efficient, organized, exacting and respectful of the spaces they were working in. One unit was in a very tricky location and Mike and Bran took extra care to install it precisely. They cleaned up the both inside and out completely after installation and the units have all been working perfectly. A very professional job.

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Company Response

Thanks Clare for your review. You and your entire family's loyalty to Mckinnon over the many years is sincerely appreciated.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mckinnon Heating Cooling

Since 1934, Mckinnon Heating Cooling has been servicing the home comfort needs of the Greater Toronto Area. Mckinnon services and installs furnaces, boilers, tank and tankless water heaters, indoor air quality accessories (humidifiers, air cleaners, UV lights, Heat Recovery ventilators). Mckinnon also provides annual maintenance agreements.
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