McKinnon installed my furnace several years ago - was quite satisfied with their price and service, but they didn't have the AC brand I wanted (Lennox) when I replaced my AC about 3 years ago, so went with another installer.
AC wasn't cooling properly this season, so contacted the original installer (a different company), who sent out a tech 3 times, who only proceeded to charge it up. The 3rd visit, I didn't even see their tech on site and got a call from a unknowledgeable customer service rep that I needed a new coil that would take a month to get.
After over a month, I called McKinnon to come and take a look - their tech was extremely thorough and tore everything apart trying to diagnose the issue...something the other company should have done. Turns out, when installed (by the other company), they did not install a part required to maintain differential pressure. Part installed and AC has worked perfectly ever since.
I've been happy in all the interactions I've had with McKinnon and if not for my preference for the AC brand, would have had them install it as well. I intend to use them for all future servicing.
- Company Response
Thank you for your review Tim. We are happy to have you back as a client and appreciate your business. We often tell our clients and potential clients that the critical component of an installation is the skill and integrity of the installers and not the brand of the equipment. Equipment installed incorrectly will never work properly and efficiently, causing grief and frustration to the homeowner until it is rectified.