I'll start by saying they have excellent technicians...but we have had two awful customer service experiences in a row with the company that overshadow the good work the technicians do. First, we booked an AC service appt in the summer and they never showed up for it. We got a call later to reschedule the appt with the excuse being that they were too busy to get to our house as scheduled. To be fair, they did show up for the rescheduled appt and we were happy with the service they provided. With that in mind, I gave them the benefit of the doubt and booked another appt when we wanted to do our Furnace maintenance. We juggled our schedule to accommodate the large 9am-1pm service window...and amazingly, they didn't show up again. This time we got a call just after the service window closed saying the technician would be another 30 minutes. The excuse, they were busy and traffic was bad. Brutal. I am very surprised by the lack of concern over their paying customers' time and I think that some sort of review of how they schedule appts is in order. Whatever they are doing now certainly doesn't seem to be working. Other companies seem to be able to meet their time commitments, so why can't Mckinnon?
- Approximate cost of services:
- $150.00
- Company Response
Hi Mr. Nevins,
As per our phone call I just made to you, I am sorry you are disappointed with our service appointment windows. In your specific situation, we arrived yesterday at 2 pm and the "window" was 9 am-1 pm. Our office did contact you to explain that our technicians were running behind schedule. Due to the nature of our business, it is difficult to assess how long a service call will take. We try to be thorough and this often puts us behind schedule. Sorry for any inconvenience we may have caused you.