- Approximate cost of services:
- $4,000.00
Repairs to windows they installed under waranty
Please find our response to the above review. Since it's posting on December 02nd 2011, we have made every attempt to identify the customer so that we can respond to their concerns. We require additional information to be able to clearly identify this specific customer. We would like to very much speak to "Melanie in Toronto" because we have a Service Care Department and an Installations Care department, and regular surveys are conducted to ensure complete customer satisfaction. To date, we find no record of a report which can be related back to the customer, "Melanie" therefore, we are asking for Home Stars' cooperation and have yet to hear from the writer. We remain available and eager to rectify any concerns they may have. Yours sincerely, Spiros - President - GEM Windows and Doors.
Diane, thank you for your review. We would like to point out that your sales rep advised you that your beautiful custom doors would be 6-8 weeks from date of measure , and this kink of wait is not out of the industry norm. We understand that people sometimes under estamate there time lines to complete there projects and order custom material late in the project, we are sorry you felt this way but we were within the prescribed time frame we gave you. Our doors are the most competitively priced in the market and we offer the highest level of quality and service. You also noted that we came back on serveral of your requests for adjustments without any problem, this reflects on our reliable service after service. You also stated that you were happy with the end result and your beautiful custom doors. I am sorry you felt inclined to give us such a poor review after the Great service you received.
Your Truly,
Spiros Christopoulos
President
Gem Windows & Doors.
Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 60 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source windows worldwide to meet all of our customer’s requirements.
At GEM Windows and Doors, your window and door replacement could be eligible for the Home Efficiency Rebate Plus program. Contact us today for more details on how you could be eligible for up to $10,600 in rebates!