Gem Windows and Doors

Gem Windows replaced 7 lower level windows. The sales staff told us approx. 8 weeks from time of ordering and they were completed as promised. Installation went smoothly and they look great.

Gem was helpful in selecting window styles and the sales rep was generally quick to respond to questions and to provide multiple revised quotes to allow for easy comparison of muitiple winw options.
Installation wad timely and the proprty was left in a neat and orderly manner. Gem windows had the best price. Like the warranty that comes with the product.

Negatives: the windows look a bit undersized and reduces the amount of natural llight. 1 window was reinstalled due to over expansion of foam which made window very difficult to open. thiough, the window was fixed very soon after Gem was notified.

Very helpfuls sales person helped me select the right windows for my home and lifestyle. The installaltion was quick and trouble-free. And, they cleaned up after themselves nicely. I am very happy with my new windows.

This is the second time I have used Gem Windows and Doors. This recent job required some expertise...it was to replace turn-of-the-century leaded glass windows with something that was energy efficient yet similar in design and feel to the existing windows.

The sales person and installers were very knowledgeable and punctual. Despite a bit of a delay to get the installation appointment (due to some transportation issues with the custom window inserts), the installer showed up once the appointment was scheduled and paid great attention to detail, leaving my home in a clean and tidy state. I was extremely happy with the end result and would not hesitate to recommend this company to others. Overall, a great experience and super finished product that met our needs and expectations.

We had Gem convert a bedroom window into patio doors in 2010 and were so pleased with service, we had them replace other windows in our home in Aug'11. We had 2 quotes and Gem was lower then competitor, as well we felt the product being offered by Gem would be superior to what other company offered.
Installation was done within timeline quoted, (albeit toward end of timeline and we called them to follow-up). The installers (Walter & Dave) were very professional. The install was complete within the scheduled day and they left our home and yard tidy and free of debris.

We were very pleased with the installation, disposal of existing windows, the quality of the new windows and the expected turn around time from order until installation. Overall a very good experience.

I paid Gem $4,000 for their Greenhouse window, with ~ $1,500 being the cost of window.
They were repeatedly told it should be at 36 inch standard counter height. However, they measured it at 33 inch height. Thus my $4,000 window actually starts 3 inches below my kitchen counter, which it sits against.

Gem salesperson promoted side-window openings. Unfortunately the cranks to open these windows are very difficult to reach because they are behind the kitchen counter. Also, the cranks are 3 inches below the counter top, which makes it impossible to crank. Thus, these side windows I paid extra for, are unusable. I feel the salesperson should have relayed this to me when promoting the feature, since he came to my house and knew precisely my kitchen counter plans.

Also, the window locking mechanisms for these same side windows, are not reachable unless sitting on the kitchen counter. In Gem's defence, they did suggest I go into their showroom to look around. Unfortunately, I relied on the salesperson in my home and the brochures he walked me through. I wish I had gone to the showroom, although I'm still not sure I would have thought about reaching across my kitchen counter to access the windows. Hopefully you will now, after this review. If there is no counter between you and the window, then these side window openings are a nice feature.

Because of the visual and practical obstacles on the $4,000 window 3 inches below counter height, I was upset and left many messages for a call back, which went unanswered.

Finally, I took pictures and arranged a meeting with one of the owners, Jim, to show him my predicament. I believe a company can be judged by how they handle difficult circumstances. And to Jims' credit, he met with me. And we negotiated a resolution that met with our mutual satisfaction.

To this date, approximately 2.5 years later, there have been a few minor issues with window locks. Though this does not happen often, I can say that each time, GEM / Jim stands behind his lifetime warranty, and promptly arranges a free GEM service person to remedy the situation.

Installers were great as were the salesmen. We selected GEM because we wished to keep the original look of the home which is 60 years old. The install occurred on the hottest days of this summer and the installers worked very hard despite the heat and the challenges associated with a brick to brick window installation. Jim followed up with us during the installation and afterwards as well to ensure that we were satisfied. Great work guys! Highly recommended.
Dan and Sean in Etobicoke

We had two wooden double hung windows that needed replacing. The salesperson was well informed and helpful and set us up very quickly. The men came on the day of the appointment and did a fast efficient job of installing the windows. They look great and operate beautifully.

After a horrible experience with Vetroseal Glass, I contacted GEM to replace the kitchen and bedroom windows in our home. The price was reasonable and our salesman (Swen) was genuine and very knowledgable.

The windows were delivered in a timely manner. There was a slight hole in one of the screens but GEM replaced it within days.

Overall, a great experience and we have no hesitation in recommending them to friends and family.