Gem Windows and Doors

Windows & Doors Installation & Service
Toronto ON M8Z 1V1
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Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (420 reviews)

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Helena Vala in Etobicoke
Helena Vala in Etobicoke
1 review Etobicoke, ON
10/10

Windows and doors installation

I had all of the windows in my home replaced and installed in the first week of May 2012. I was very impressed with the curtious and timely service that I received. All work fell within the original estimate that I was given; there were no surprise charges. I would highly recommend this company to anyone who needed similar work done on their home.

Approximate cost of services:
$17,000.00
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Joanne in North york
Joanne in North york
1 review NORTH YORK, ON
10/10

Installation of 9 windows

Excellent service. Very knowledgeable about the products and able to answer my questions. Good price. Arrived at 9:00 as promised. Very efficient on installation and cleaned up job site. Thank you Seymour and crew.

Joanne

Approximate cost of services:
$0.00
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David Hughes in York
David Hughes in York
4 reviews YORK, ON
10/10

Replace bedroom and basement windows

GEM provided the best quote on new aluminum windows. Every step of the process from my initial call, meeting with the estimator and finally the installation, was done with a high level of service and trust. This is the second time I have used GEM for window replacement and I have been highly satisfied with the quality of their product as well as the high level of customer service provided.

Approximate cost of services:
$1,800.00
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D Green in Mississauga
D Green in Mississauga
1 review Mississauga, ON
10/10

Replacement Dummy Latch

Gem Windows and Doors certainly stand behind their products!!!

Last week I had a door latch that needed to be replaced.
I spoke with Jim and he located a perfect replacement from his supplier.
All within a reasonable time-frame.
I certainly recommend them for doors and locks / latches.

D Green
Mississauga, ON

Approximate cost of services:
$25.00
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Heather George in Toronto
Heather George in Toronto
2 reviews Toronto, ON
8/10

New front doors (steel and storm) and two new windows

My new front door is fabulous. The selection at Gem is second to none. The service people had it installed in no time flat. I'm also very please with the matching hall window and the new bathroom window. Makes a world of difference in the overall look of the house.

Approximate cost of services:
$6,500.00
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Mara in East york
Mara in East york
1 review , ON
10/10

Window and Door Replacement/Upgrade

We recently had 9 of our windows replaced by GEM Windows and Doors. We had several quotes but Spiros from GEM impressed us by working with us to understand our needs and make valuable suggestions. We choose GEM because of their product knowledge, their service and their obvious commitment to build customer relationships. Their showroom helped us visualize how the product would suit our home. Installation went very well exactly as promised with Walter and his crew treating us and our home with respect. They did a great job with installation and attention to details followed by a good clean up. We highly recommend their service.

Approximate cost of services:
$0.00
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Angel in Etobicoke
Angel in Etobicoke
3 reviews ETOBICOKE, ON
10/10

Front door replacement

I wanted to replace my front door because it looks very old and it was just not appealing . I asked these guys to show me some ideas and got them to replace my door. The whole job took a day, I don’t want to be without a door for any longer than that. I was happy overall, nothing to complaint about. I have a modern looking new door now.

Approximate cost of services:
$2,300.00
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Tawnya in Toronto
Tawnya in Toronto
1 review TORONTO, ON
0/10

Residential Windows

DO NOT USE GEM WINDOWS & DOORS.

That is unless you want to deal with rude associates, erroneous orders and THE WORST customer service in the industry. As an Interior Design I beg you to please avoid using GEM and seek out another supplier. There are many available whom are more than happy to make sure you are taken care of properly, considerately and promptly.

Approximate cost of services:
$9,000.00
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Company Response

Please find our response to the above review. Since it's posting on February 27th 2012, we have made every attempt to identify the customer so that we can respond to their concerns. We require additional information to be able to clearly identify this specific customer. We would like to very much speak to "Tawnya in Toronto" because we have a Service Care Department and an Installations Care department, and regular surveys are conducted to ensure complete customer satisfaction. To date, we find no record of a report which can be related back to the customer, "Tawnya" therefore, we are asking for Home Stars' cooperation and have yet to hear from the writer. We remain available and eager to rectify any concerns they may have. Yours sincerely, Spiros - President - GEM Windows and Doors.

Amy in Etobicoke
Amy in Etobicoke
3 reviews Etobicoke, ON
10/10

new bedroom and living room windows

We hired GEM windows to upgrade our front living room and kids bedroom windows. Quotes were timely and affordable (best price out of 2 other quotes.) Windows arrived approx 8 weeks later. Installed in one morning by Walter and David. They did a very professional job and left our house clean. The windows are beautiful (heritage style in front, double hung in bedrooms) and keep us nice and warm...no more drafts!

Approximate cost of services:
$2,000.00
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cadi reece  in York
cadi reece in York
3 reviews YORK, ON
6/10

front door

the door has been good but the lock has been nothing but a nightmare. The staff have serviced it more time than I can count and we were locked out at least once. The door itself looks beautiful.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 60 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source windows worldwide to meet all of our customer’s requirements.

At GEM Windows and Doors, your window and door replacement could be eligible for the Home Efficiency Rebate Plus program. Contact us today for more details on how you could be eligible for up to $10,600 in rebates!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Today’s vinyl windows are high-tech, ENERGY STAR approved, double and triple glazed, painted with a host of accessories such as brick moulds and interior jambs. Aluminum windows are efficient and thermally broken. They have found their way back to residential homes, in addition to commercial uses. Of course, GEM can also supply wood windows and fiberglass windows. Hybrid windows can be either aluminum clad wood or vinyl or even wood-vinyl composites. GEM is now a distributor for Mastergrain Fiberglass Doors, the leading fiberglass residential entry door. Of course, we carry complete packages of insulated steel doors and wood doors. Don’t forget our fire rated products and commercial doors! Modern homes are utilizing doors that could be considered walls! Lift and Slide Doors can be built in sizes only dreamed about, as can Bi-fold doors and multi-track stacking doors. We must not leave out a full complement of patio doors which GEM offers! A great door requires a great screen and GEM has the pleated retractable and roll-away screens you need. GEM has storm doors to meet your custom as well as standard requirements. Quality Window coverings include a host of blind and shade styles. These are not only the hand operated types but include both hard-wired and solar powered units that raise and lower at the push of a button. GEM also offers interior partitions, interior doors, shower enclosures and glass enclosures inside your home. GEM can manufacture and install railing, canopies, solariums and porch enclosures!
SERVICES
Come to GEM for the best selection for window and door sales and installation. We are fabricators of aluminum windows and sub-fabricator of selected products. We can provide your custom products for new construction and renovation.
BRANDS
Our brands include Pella, Armor, NanaWall, Cardinal Glass, Royal Plastics, Energi, Synergy, Spartan, Windspec, Everlast, Old Castle Glass, Emtek, EntryGuard, Dorplex, Palma, Sunview, Novatech, Mastergain, GEM Transitional and GEM Contemporary. These cover the full range of styles such as modern, traditional, transitional, new constructions, custom, renovation and urban.
STYLES
GEM is able to provide all the architectural and construction styles you require. We carry modern windows and doors. Traditional will always have a place. Transitional products bridge the gap between modern and traditional.
SPECIALITIES
GEM is your one-stop problem solver. Is it getting noisy when you want to sleep? We are experts at soundproofing windows to reduce sound transfer into your home. We invite you to visit our showroom to speak to our professional sales team, to learn more about our high quality custom products.
WEBSITE
https://www.gemwindows.com
YEAR ESTABLISHED
1961
NUMBER OF EMPLOYEES
15
RETURN POLICY
All products made to order
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, and Financing Available
LICENSES
GEM is a licensed contractor and maintains a manufacturing license. We are WSIB participants, member
MEMBERSHIPS
SAWDAC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacture Warranty plus 5 years of GEM installation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.