This is the second time I have used GEM Window & Doors for a home renovation project. The first was a few years ago when they installed a sliding door in place of a window in a spare room. This time around I needed to have 12 windows replaced in my home.
Spiros was very good at taking the time to present he various options to us, not trying to steer us to the most expensive solution as some other window firms tried to do while I was getting quotes for the project.
In the end, we decided to go with the brick mold option rather than simply retrofitting and capping the windows. Yes, it did amount to a few more dollars but having pros and cons explained made me comfortable in making the choice to spend the extra dollars, which after looking at the end result, was money well spent.
Frank the installer was a gem to work with, pardon the pun. Leading up to the installation he was very good about keeping us informed about timelines for the project. On the day of the installation, Frank and his co-worker Al actually showed up when they said they would. Imagine that, a tradesperson who shows up at the time they say they will - not half an hour later or an hour later or half a day later. They were very thorough in the way they went about the job and Frank took the time to explain things as he went along and answered any questions we had. They made sure to get all the interior work done on the first day so that we would `get our house back`that night, all clean and tidy. The second day they spent meticulously finishing off the exterior and making sure everything was done to our satisfaction before we signed off on the final contract.
In the end it was one of the more enjoyable renovation projects and we`re already planning the next one which will be the replacement of our front door and I wouldn`t be surprised if we end up using GEM again as I know I`ll get the same courteous care and service I have had on each of the last two projects.
