Last year Gator did an excellent job for replacing windows in our bedroom -- 10/10 for that job. This year, I have been trying to get them do a new job for doors and more windows. Took 3 calls and 2 months to get a visit and now waiting 3 months for a quote. I keep calling their head office each time they give me a 'sorry, we'll get back to you'. If you are too busy to take on work, just tell me please! I like their work and Harold is good to deal with, so I don't know what the issue is, but be prepared for poor communications and follow up. I give up!