I picked this company by looking in the yellow pages. It was the first ad that I read, which caught my eye beause of the # of years in business. From the initial conversation with Jason, (extremely helpful and courteous), who was able to schedule a technician in less than 24 hours! I was given an approximate 1 hour window of the service call...and by far the nicest, knowledgeable and above all personable technician Jeff, promptly arrived. He explained everything in detail, answered all my questions and concerns. He was honest, efficient, prepared. He covered his work area up, was equipped with all parts that he could possibly need. He answered all my safety concerns, and took the time to give me step by step instructions, and made sure I fully understood and was comforatable. In a word, he was just truly wonderful. Thanks Jeff! In fact I have already made a recommendation!