After several years of debating whether to get a gas insert fireplace in our living room, my wife and I decided to explore looking into getting one. We visited several showrooms in Toronto to educate ourselves on the various brands and what was best for our home. We ultimately decided on getting our gas fireplace from Cozy Comfort Plus because Brian painstakingly went through the pros and cons of the different brands and what would makes sense for us. He spent a very generous amount of time with us answering every last question, including double checking the dimensions of our living room to ensure we didn't get a unit with too many BTU which would turn the house into a sauna. ( I mention this point because other dealers were all too happy to install a much stronger unit because I had inquired about the possibility of a larger viewing area firebox, not realizing that to do that, invariably, a larger unit comes with more BTU, and this would actually decrease your enjoyment of the fireplace).In addition, Brian beat every other price quote we got for the unit we ultimately decided on (Valor G3.5) The installers were excellent and were finished in a few hours. They left the area as clean as when they came in. We could not rate Brian, and Cozy Comfort Plus high enough. If I could, I would give them 15 out of 10. We are really enjoying our new fireplace. It has been on practically every day. Thank you Brian, for making it so easy!!