In March 07, we purchased the sectional sofa from the 2781 Yonge store location. A few months later, one of the legs bent at an alarming 45 degree angle. The store has a one year warranty policy from date of purchase on defective products (also posted on their website). The store sent a repair technician who claimed the inner screw was weak and was able to fix the faulty leg. In Jan. 08, one of the other legs bent and when I called the store and spoke to a sales associate "Bianca", she accused me of misuse and denied her technician's feedback on weak inner screw, but still agreed that she would "do her best" to help fix the problem. The sofa rests on a low pile berber carpet, and after just a gentle push to get at a phone jack, the leg bent easily. I'm not a very strong person (weighing in at 120lbs ) and a well made sofa should not give so easily - this hardly qualifies for "misuse". One month later, we still have no return call from the store after leaving messages (last left on Jan. 14th/08). This is the first web post I've ever made on a store, however in defense of the consumer, I hope this note enlightens future buyers on Eddo's questionable policy and seek doing business with a more reputable, customer-service reputation.