Spoke to Tanya, who had service tech 'Chris' out within the hour. Chris was excellent - professional, straight up, no upselling or unnecessary recommendations. Chris was very careful to work around our parked cars while first levelling the tilted double garage door. He replaced the broken cable and adjusted the spring tension, all hardware and the door opener, all the while taking the time to answer my many questions about maintenance and possible replacement. Best part was the pricing matched my conversation with Tanya, and as mentioned, no upselling or nonsense extra charges. I highly recommend Door Doctor!