1 review Toronto, ON Joined 2014/12/04

8/10

Gas Line Installation review in Toronto

12/04/2014

To Direct Energy Home Services
Outstanding technician Mike did an excellent job. He efficiently found where gas was leaking and effectively repaired the pipe that connects our rental Water Heater. He is polite and has a great work ethic. We highly appreciated his professional great service to quickly solve the emergency problem.
Sub-Case # 22264525-1 Nov 12, 2014 in Scarborough Redheugh crescent

Job Price

Approximate cost of services:: $0.00

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Company Response: Thansk Virginie. We are happy to hear about your experience with Mike.

Dianne from Mississauga

1 review Mississauga, ON Joined 2014/12/04

10/10

Furnace Install

Heating & Air Conditioning review in Mississauga

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/04/2014

The Energy Management Consultant Brian was not feeling well at all but nevertheless got out of his bed and came to our home to assist us (but kept at a distance to hopefully not infect us - which he did not). In my opinion he went beyond the call of duty to ensure we got heat when the temperature dipped below freezing this past week. Our sincere thanks to him and also the installers who did a superb job for us once again (the same people were involved when our air conditioner failed the hottest day of the summer a couple of months ago.) Installations of new equipment were very timely and efficiently done.

Job Price

Approximate cost of services:: $4,000.00

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Company Response: That's great Dianne. Hopefully Brian has rested up and now back on his feet helping many other customers! Thanks for sharing your experience for all to see.

William from St. Catharines

1 review St. Catharines, ON Joined 2014/12/04

10/10

Furnace Service

Heating & Air Conditioning review in St. Catharines

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/04/2014

I really appreciated that the call and the appointment happened on the same day - just wonderful. I did not have to constantly remind myself when will the appointment happen, hopefully not to miss it. It would be great if this happened every year for me.

Job Price

Approximate cost of services:: $0.00

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Company Response: Same Day Service! We're very proud of our promise to be at our customer's homes as fast as same day, and strongly believe this is what sets us apart from our competitors!

Anna from Whitby

1 review Whitby, ON Joined 2014/12/04

10/10

Furnace Service

Heating & Air Conditioning review in Whitby

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/04/2014

We came back from vacation to a furnace that was not working. I called around 5pm and just before 7pm the man came. He was great in every way, fixing the furnace so we had heat. Very important in winter!

Job Price

Approximate cost of services:: $0.00

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Company Response: Awesome! We love hearing about these stories because it shows how quickly we respond to our customers when they need us most. Thanks Anna.

Camilla from Niagara Falls

1 review Niagara Falls, ON Joined 2014/12/04

10/10

Furnace Service

Heating & Air Conditioning review in Niagara Falls

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/04/2014

We had an emergency and service was excellent and prompt. There were children ages 4 and 6 and my husband who is a paraplegic they fast service was really appreciated, we are nice and warm thank you .

Job Price

Approximate cost of services:: $0.00

1 of 1 people found this review helpful.

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Company Response: Anytime Camilla. Let us know if there's anything else we can assist with to ensure your family is comfortable this winter.

Larry from Carleton Place

1 review Carleton Place, ON Joined 2014/12/03

10/10

Furnace Service

Heating & Air Conditioning review in Carleton Place

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/03/2014

I want to thank LARRY. The problem with this furnace has been most frustrating and he finally got to the root of the real issue. I want to make sure that he knows the furnace has continued to work since he left. I have turned the thermostat up and turned it down and turned it up again and have not encountered any of the previous issues with the furnace that I have had in the past. THANK YOU Larry for being so knowledgeable with what you do!

Job Price

Approximate cost of services:: $0.00

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Company Response: Great feedback, thank you! We have some of the best trained technicians in the industry and are proud of the excellent work they do.

Lina from Whitby

1 review Whitby, ON Joined 2014/12/03

8/10

Water Heater Service/ Furnace Service

Heating & Air Conditioning review in Whitby

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/03/2014

Technician called for a water heater service call for me same day that also got repaired. That was impressive. Both of my issues looked after in one day. However, technician will be back to replace a part on the furnace when it becomes available. Thank you for a quick turnaround on service.

Job Price

Approximate cost of services:: $140.00

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Company Response: Thanks Lina. Great example of our Same Day Service promise.

Frank V.

5 reviews Whitby, ON Joined 2012/10/21

10/10

Furnace Service

Heating & Air Conditioning review in Whitby

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/03/2014

A part had to be ordered and installed on second call. The Service Technician did a thorough analysis to locate the problems, and did an excellent job repairing the unit. I waited a few days before writing this, to make sure the furnace is working satisfactorily, which it does...

Job Price

Approximate cost of services:: $300.00

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Company Response: Excellent! Happy to hear that Frank. Appreciate the review.

Bonnie from Niagara Falls

1 review Ottawa, ON Joined 2014/12/03

10/10

Furnace Service

Heating & Air Conditioning review in Ottawa

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/03/2014

Jason W. was an excellent technician and very professional ! He found the problem and made the repairs very quickly and gave us the information about what caused the issue. We were both pleased and impressed with his great service and his knowledge.

Job Price

Approximate cost of services:: $268.00

1 of 1 people found this review helpful.

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Company Response: Thanks Bonnie. Great to hear how happy you were with the service from Jason.

Doreen from New Tecumseth

1 review New Tecumseth, ON Joined 2014/12/03

10/10

Furnace Service

Heating & Air Conditioning review in New Tecumseth

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/03/2014

Your service tech.said I would receive an e-mail, confirming my system was properly installed and I had nothing to worry about. He was very courteous and informative. Thank you. !

Job Price

Approximate cost of services:: $0.00

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Company Response: Thanks Doreen. We provide our customers with a Home Care Report that outlines important information about their system and other comfort and safety items.

Enercare Home Services

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