5 reviews Whitby, ON Joined 2012/10/21

10/10

Heating & Air Conditioning review in Whitby

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/03/2014

A part had to be ordered and installed on second call. The Service Technician did a thorough analysis to locate the problems, and did an excellent job repairing the unit. I waited a few days before writing this, to make sure the furnace is working satisfactorily, which it does...

Job Price

Approximate cost of services:: $300.00

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Company Response: Excellent! Happy to hear that Frank. Appreciate the review.

Bonnie from Niagara Falls

1 review Ottawa, ON Joined 2014/12/03

10/10

Furnace Service

Heating & Air Conditioning review in Ottawa

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/03/2014

Jason W. was an excellent technician and very professional ! He found the problem and made the repairs very quickly and gave us the information about what caused the issue. We were both pleased and impressed with his great service and his knowledge.

Job Price

Approximate cost of services:: $268.00

1 of 1 people found this review helpful.

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Company Response: Thanks Bonnie. Great to hear how happy you were with the service from Jason.

Doreen from New Tecumseth

1 review New Tecumseth, ON Joined 2014/12/03

10/10

Furnace Service

Heating & Air Conditioning review in New Tecumseth

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/03/2014

Your service tech.said I would receive an e-mail, confirming my system was properly installed and I had nothing to worry about. He was very courteous and informative. Thank you. !

Job Price

Approximate cost of services:: $0.00

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Company Response: Thanks Doreen. We provide our customers with a Home Care Report that outlines important information about their system and other comfort and safety items.

Mauricio from Caledon

2 reviews Caledon, ON Joined 2014/12/03

10/10

Furnace Service

Heating & Air Conditioning review in Caledon

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/03/2014

I have been a Direct Energy customer for more than 15 years and l have always had a very good service, so far no complaints at all. Good job. Thanks

Job Price

Approximate cost of services:: $300.00

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Hossain from Ottawa

1 review Ottawa, ON Joined 2014/12/03

10/10

Furnace Service

Heating & Air Conditioning review in Ottawa

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/03/2014

We have been very satisfied with the services we have received from Direct Energy since we signed an agreement many years ago. Been a customer of Direct Energy for 20 years.

Job Price

Approximate cost of services:: $110.00

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Company Response: We're happy to have you as a customer Hossain!

Maureen from Toronto

2 reviews Toronto, ON Joined 2014/12/02

10/10

Furnace Service

Heating & Air Conditioning review in Toronto

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/02/2014

The Direct Energy Service Technician was excellent. He was very friendly & explained all of the steps as he went through them. He has excellent customer service skills. Thank you!

Job Price

Approximate cost of services:: $0.00

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Naaz from Toronto

2 reviews Toronto, ON Joined 2014/12/02

2/10

Hot water tank

Water Filtration & Purification review in Toronto

12/02/2014

The rental hot water tank broke on a Saturday morning. I called Direct Energy and told them that the tank was leaking all over the place and will need replacement. Inspite of that, they sent a technician who came to tell me that the replacement tank will have to be done by someone else and will be done the next day. We went through a leaking tank situation for 48 hours and I had no choice but to wait and then I was told that the rental goes up by another $10 per month and that I have to pay $250 plus tax for the installation as well! Horrible.

Job Price

Approximate cost of services:: $300.00

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Company Response: Hi Naaz. As much as we trust your expertise when it comes to water heaters, we must send a technician out right away to diagnose the problem to determine if it can be repaired or if it needs to be replaced. Without seeing your account info, I can only assume the extra charge was for upgrades in venting and piping to meet new building codes. Also assuming that your tank was not leaking for 48 hours and that the first technician shut off the water supply to the tank to stop the flow of water? We would be happy to look into this further if you send us a message with you address and phone number. Thanks.

Rejean from Ottawa

1 review Ottawa, ON Joined 2014/12/02

10/10

Furnace Service

Heating & Air Conditioning review in Ottawa

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/02/2014

After moving to this newer house 2 years ago and having to deal with different contractor regarding the cleaning of the old furnace, this installation was a breeze with the crew from Direct Energy. Thank you very much gentlemen for work well done.

Job Price

Approximate cost of services:: $6,000.00

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Company Response: Thanks Rejean. Excellent example of the superior products, services, and people at Direct Energy.

Mitch

1 review Brampton, ON Joined 2014/12/02

10/10

Furnace Service

Heating & Air Conditioning review in Brampton

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

12/02/2014

Thank you Direct Energy for the fast service on helping me with my furnace, very much appreciated !! Great customer service over the phone and in person! ! ! !

Job Price

Approximate cost of services:: $0.00

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Company Response: Thanks Mitch. We are very proud of our Same Day Service Promise. Call us when you have no heat or hot water and we'll be there as fast as same day!

Betty in Hunt Club

5 reviews Ottawa, ON Joined 2010/10/06

10/10

Furnace Service

Heating & Air Conditioning review in Ottawa

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

11/28/2014

I would like to thank Mura again for his professionalism in the way he carried out his responsibilities. His technical knowledge and performance instilled immediate confidence in his client, and I appreciate DE for their top-of-line technicians. Thank you. Betty Nov. 14, 2014

Job Price

Approximate cost of services:: $100.00

1 of 1 people found this review helpful.

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Company Response: Thansk Betty. Our technicians are some of the best in the business!

Enercare Home Services

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