Enercare Home Services

Wished to terminate water heater rental in favour of ownership.
Was treated with the utmost rudeness and a complete disregard for my wishes.
Was never told I would have to buy out the water heater I thought I had on a purely rental basis.
This company exists for the sole purpose of squeezing money from consumers and doing as little for that money as the company can.
I feel entirely let down by consumer protections and government agencies which exist to ensure that bad actors do not thrive in the workplace.
My fellow Home Stars members would do well to

Enercare plumbing tech Tyrell is a fantastic problem solver. He fixed my blocked kitchen sink that another tech said it's unfixable. He also took the time to explain to me how to prevent it from happening again and the option for a permanent solution

On September 2024 our wash room vanity basin faucet was having water dripping continuously, couldn't stop it. We got a plumber appointment after 4 days! Henry was the plumber who came. He was curt, dismissive, insensitive and kind of rude. He told us that the faucet needs to be changed but when we asked him to do something to stop the waterflow meanwhile, he acted very uncaring. All along he had a smirking smile on his face. We wouldn't want Enercare to send Henry to our house ever again,

Enercare is the worst service I ever had. Reps don't listen to customer concerns and simply ignore requests. To reach customer service is next to impossible. The Home Protection Plan is useless, it doesn't pay when you really need to fix something serious. I don't recommend Enercare services.

Dragged their feet and made sure to charge 3 months before fulfilling buyback. Wait time to speak to someone is terrible long and staff don't really know what they are doing.

Billing team of enercare keep sent out to me invoices after i done cancelled with them,called in they spoke like don't care what when wrong,watch out if you are customers of enercare

Great customer service. "Mash" the technician was very knowledgeable and respectful of our home. Being first time gas furnace owners, he explained what we should do to keep it running smoothly.

We are in the 4th month of Enercare billing me for no service
The only part of Enercare working perfectly is the inaccurate billing department

Called Saturday night and got an appointment for the next morning. Francis called during the window 11-3 that I was given and said he would be at my house in 10-15 minutes. He was on time and got to work on our air conditioner. He explained that the capacitor needed to be replaced and did the work in about 20 minutes. He did a great job and answered all my questions. The visit did not cost me anything as the unit is still under warranty and we have the maintenance plan with Enercare. I would highly recommend Francis and Enercare.

Final billing payout requested. Paid in full amount quoted.Continued to receive bills for 2 more months. BULL