Carpet Cleaning Factory & Upholstery Cleaning

Carpet & Rug Cleaning & Repairing
Toronto ON M5R2E2
Write a Review
Write a Review
HomeStars
Carpet & Rug Cleaning & Repairing
Carpet Cleaning Factory & Upholstery Cleaning
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

68%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Carpet Cleaning Factory & Upholstery Cleaning

Average customer rating:
7.9 10 (15 reviews)

Sort by

Linda in Brampton
Linda in Brampton
5 reviews Brampton, ON

First Review

10/10

Two Rugs Sent Out For Cleaning (Area & Hall)

I had this company clean my rugs and they did a beautiful job on cleaning them, especially the fringes. They also give you a good deal.
If your rugs are not back on the due date stated on the invoice, it usually means they had to do a second cleaning. Plus they only deliver on Thursdays so be patient if you have to wait another week. They take pride in their work and if a second cleaning is required it causes a delay. Don't worry, it is worth it and they have not lost or damaged your rug/rugs. You'll be happy with the end
result.
Perhaps the company could inform their customers at the time of pickup the rugs could possibly take an additional week if a second cleaning is required. This way, the customer is not left wondering why they are not delivered back within the time frame stated on their receipt.
Other than that, they do a GREAT JOB!!

Was this review helpful?
Monica in Toronto
Monica in Toronto
1 review Toronto, ON
0/10

Still waiting for my rugs...

Avoid this company and save your hard earned money. This company makes promises and are unable to deliver. Don't even consider exercising your right to free speech to complain, to express your dismay at their unprofessionalism or the "Manager", "Mary" she will simply hang up the phone on you and make excuses for her staff. I was to have my 3 area rugs delivered today per my last discussion with the manager. 2 weeks later since they took my rugs away and my 1 year old daughter is still slipping around on tiles and hardwood. I wonder if they are willing to pay for every bump and bruise? So much for that "Rush". I have had to take a good portion of her toys away to avoid her making a racket and disturbing the neighbors downstairs. When you seriously contemplate legal action you know you are not dealing with a reputable company.

Was this review helpful?
Gisella  in Toronto
Gisella in Toronto
1 review Toronto, ON
10/10

My carpets look better than ever!! Highly recommend!

I couldn't be happier with the quality of service provided by Carpet Cleaning Factory. From the start the lady on the phone was extremely professional and knew exactly what she was talking about! Which gave me comfort because my carpets really needed a good cleaning. The carpet cleaner arrived on time was very professional even asked me to inspect andale sure I was satisfied with the job! Once the carpet was dried it looked like new!! I had a couple of stains I wasn't sure they were going to come out and sure enough they did!! I was extremely satisfied with their hard work! Highly recommend them to anyone looking for carpet cleaning!

Was this review helpful?
jennifer in the gta
jennifer in the gta
22 reviews Whitchurch Stouffville, ON

First Review

10/10

Cleaned Persian Carpet

We recently refinished the floors in our library and had not cleaned this rug since the last review. Decided last minute it was perfect time to clean it so I phoned and spoke with Mary and it was picked up the SAME DAY. The room took a bit longer than anticipated but no one rushed us to return it and get payment which was so nice because it was quite a stressful time. I would not hesitate to recommend their cleaning services and will likely try the upholstery cleaning in the New Year.

Was this review helpful?
Susan  from Etobicoke
Susan from Etobicoke
3 reviews Etobicoke, ON
10/10

Couch and wing backed chairs cleaned

I give this company a gold star having had my couch and wing backed chairs cleaned! I would highly recommend them to anyone. Mary was very helpful and informative during our telephone conversation. Tony who cleaned the furniture was friendly and efficient. My furniture now sparkles! It was important to me that the cleaning substance and sanitizer be Eco friendly. Carpet Cleaning Factory is a pleasure to deal with as they provide amazing customer service.

1 of 1 people found this review helpful.
Was this review helpful?
Gail Griffin from Mississauga
Gail Griffin from Mississauga
1 review Mississauga, ON
10/10

cleaning service

I really enjoyed dealing with this company. Our house has never looked so clean and beautiful. I would recommend them highly. They took their time to provide cleaning for our entire home.
Gail Griffin
Newmarket.

Was this review helpful?
Gissela from Vaughan
Gissela from Vaughan
1 review , ON
10/10

Persian rug cleaning

I was impressed when I got my persian rug delivered, I could see the true colours of my rug again and most important I have a baby and was very concerned with the products, they only use eco friendly. Wonderful service and very dedicated to their customers!

1 of 1 people found this review helpful.
Was this review helpful?
Shawna in Toronto
Shawna in Toronto
1 review Toronto, ON
0/10

upolstry, carpet and mattress cleaning

This company is unprofessional and lacks integrity in what they do. They ruined my mattress with injecting too much water or steam and when I complained, they did not offer to fix it or even apologize. I even asked them to take me off their call list again today, retold the whole story, and they still did not apologize. There customer serive is horrible and they do not know what they are doing when it comes to different fabrics.

1 of 2 people found this review helpful.
Was this review helpful?
10/10

carpet, upholstery, area rugs and mattress cleaning

Great customer service, the cleaner was very friendly and efficient.
I had stains that thought would never come out, well they were totally gone. I had tried so many other companies and all they wanted to do as soon as they steped inside my door was try to sell me stain removers, scotch guard always felt presured. Well not here and the prices are great and the most important thing for me is non-toxic products!
Will highly recommend to my friends and family.

1 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Carpet Cleaning Factory & Upholstery Cleaning

Carpet Cleaning Factory provides honest service at affordable prices which the customers needs.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Carpet & Rug Cleaning & Repairing pros in Toronto?