Bartman Plumbing

Plumbing
130 LePage Court, Unit 29 Toronto ON M3J 1Z6
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Bartman Plumbing
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85%

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Reviews by rating (past 12 months)

Reviews for Bartman Plumbing

Average customer rating:
8.3 10 (43 reviews)

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Private User
Private User
Private User reviews Toronto, ON
8/10

Service

They are responsive and honest in every interaction. They are easy to reach and get back to me within 24 hrs. They provided me a lot of suggestions and how to cut down my cost.

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Company Response

Hi there! Thank you for taking time out of your day to share your positive experience with our company with other home owners. We sincerely appreciate your feedback. Thank you for choosing Bartman Plumbing Ltd.and we look forward to hearing from you for any future plumbing services you may require. Take care for now!

clala in San Francisco
clala in San Francisco
1 review Toronto, ON
0/10

Be aware of the over charge

I should have researched and look at comments before using their service, OVERPRICED!

The kitchen faucet suddenly no longer works, instead of telling us to buy a new faucet then hire someone to install, condo plumber told us to call this company to fix it. The company requires 2 hours of service cost up front, and we thought that's fine, because shower faucet may need some check up and cleaning. They came brought a simple faucet with them (my previous faucet was a better model) and installed the new one, the work was 30 minutes maybe, and charged $450. The faucet is about $111.03 at build.ca and they charge about $200 for it + 2 hours service and tax on top of the high prices.

Totally agree with previous users, this company is TERRIBLY OVERPRICED!

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Company Response

Dear Clala

Thank you for taking the time to write a review about our company. Every review matters to us here at Bartman Plumbing Ltd.

It’s unfortunate that you feel that you were overpriced for our services rendered, however, I can confidently assure you that you received top quality service and product from a licenced plumber at fair market value.

Our plumber was dispatched to your home on Wednesday January 10th 2018 due to you advising our office that water suddenly stopped coming out of your kitchen faucet and that the water pressure for your shower was low. Our plumber diagnosed each and every issue that you had reported to our office and he determined that your kitchen faucet was in need of replacement due to it being old and that your shower faucet required a cartridge replacement as there was not enough water pressure coming out of the shower. Our plumber then called our office to verify the cost to supply and install a brand new Moen single lever kitchen faucet which was quoted to and then approved by your mother on site. Upon completion of our work, our service report was signed and agreed to for the amount of $398.00 + HST which included all materials and labour to complete the work. As for the water pressure that was low in the shower my plumber advised your mother that a return visit was required as these parts were not accessible and had to be ordered from a plumbing supplier to which you declined a return visit to have the issue rectified.

When you initially called our company to set up an appointment for plumbing services we had notified you over the phone that it is our company policy for our customers to provide a credit card number over the phone prior to booking an appointment and that your credit card would not be charged until services were completed by our company to your satisfaction. So therefore it is misleading to advise the public that we require two hours of a service call paid upfront. That is never the case. What we do advise our customers of is that we do have a minimum charge of a two hour service call, which you agreed to and felt was fair. Also, when advising the public of the amount that you were charged for our services rendered, it is only fair to be accurate in reporting that you were charged $398.00 by our company. The remainder of the money that you paid was for tax which is not money that we can claim as income as that portion of the money collected from you is paid to the CRA.

Finally, your review did not mention anything regarding our efficient services being provided to you nor about our plumber’s professional workmanship. We figure since you did not take the time to mention anything negative about those aspects of your experience in having dealt with our company, all of those important aspects were to your satisfaction. Your review is solely based on feeling that you were overpriced for a price that you agreed to upfront. Once one factors in the cost of the faucet, parts used to connect the new faucet, labour and other hidden expenses incurred in which to provide our services to you such as the cost of our vehicle, fuel and so on, you received fair market value for your dollar.

The services delivered to you by Bartman Plumbing Ltd were quick, prompt, efficient and professional from the time that you had placed the service call until the end of our work at your home.

We here at Bartman Plumbing Ltd take pride and confidence in our customer service and we ensure to deliver quality work at fair market value at all times.

Andra in Toronto
Andra in Toronto
1 review Toronto, ON
10/10

Great Company

We have been working with Bartman for a while now on several of our properties. They are responsive, thorough and honest in every interaction. They are easy to reach via phone or email and get back to you within less than 24 hrs on any inquiry. Their service is quick too, usually can have plumbers to the properties same or next day of call.

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Company Response

Hi Andra! Thank you so much for leaving us a review. You have always been such a pleasure to deal with and we greatly appreciate all of your support over the years. We look forward to hearing from you soon. Take care for now!

Elaine Sherwood in Toronto
Elaine Sherwood in Toronto
2 reviews Toronto, ON
10/10

Urinal in Men's Washroom

Leaking urinal in the men's washroom. Called Bartman, received a quote after sending a photo of area, and the work was completed the next day as promised. Nice, efficient and good to deal with. No surprises.

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Company Response

Hi Elaine! Thank you for your kind review above. We truly appreciate your positive words and it means a great deal to us. We are here for you if and when you need us!

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

SERVICE

Had problem with 3 toilets in the house, one leaking., one not working
& one dripping' Technician replaced the gasket to cure the leak
replaced some parts in the other 2 toilets . they now all work perfect.
Have used Bartman over the years & found them to be courteous & Knowledgeable.

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Company Response

Hi there! Thank you for taking time out of your day to leave us a review. We greatly appreciate your positive feedback. We are a simple phone call away if and when you need us. Take care for now!

Kathe Carhart in Guelph
Kathe Carhart in Guelph
1 review Toronto, ON
10/10

Shower Head Change

I first came to know Bartman Plumbing through my office. We have used them for many years. I called Bartman when I wanted to replace my shower handle and I could not be happier with the service they provided. First rate in every way. Fast, efficient, excellent service, all at a very reasonable price.

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Company Response

Hi Kathe! Thank you for your kind words. You are and always have been an absolute pleasure to deal with and we greatly appreciate you taking the time out of your day to write us a review. We are a simple phone call away if and when you need us. We look forward to hearing from you and/or your office in the future!

Private User
Private User
Private User reviews Toronto, ON
10/10

Clogged Toilet

I had a clogged toilet. The staff at Bartman were courteous and prompt. The problem was fixed within a few hours. I am very satisfied with their services and will definitely use them in the future!

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Company Response

Hi there! Thank you for your positive feedback! We truly appreciate you taking the time out of your day to leave us a review. It's always nice to hear from our clients once service has been completed! We are a simple phone call away if and when you need us. Take care for now!

Stephen173 in
Stephen173 in
1 review Toronto, ON
10/10

Kitchen Faucet Replacement

My experience with Bartman Plumbing was excellent for a number of reasons. I called Bartman's for a quote on kitchen faucet replacement after contacting another company first.
1. Bartman provided a better price and the option for me to supply the faucet or they could supply it. I appreciated this option as the first company I contacted required me to purchase the faucet through them which was not ideal from a pricing and timing perspective.
2. The installation time was set at a specific time and not over the course of a 4 hour period so was ideal for me to plan my day.
3. Darren, the plumber was on-time, personable, friendly and knowledgeable. He completed the project efficiently.
Overall, I was very pleased with my entire experience with this company and they will definitely be my first call when I require a plumber again.

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Company Response

Hi Stephen! We really appreciate you taking the time to leave us your feedback. You were a true pleasure to deal with and we'll be sure to share your kind words with Darren as well. We're so glad to hear about your experience with our company and we look forward to hearing from you for any future plumbing requirements you may have. Thank you and take care for now. - Michael Bartman

Anejad in
Anejad in
1 review Toronto, ON
10/10

Bathroom Clog

I had an emergency clog in the main line running to my condo unit so I needed a plumber straight away. I called Bartman and they were very helpful and friendly, said they would get someone out there in the afternoon. The service was fast and they fixed the problem, and charged me less then originally quoted too. Couldn't have been more pleased with the experience, would use them again for sure.

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Company Response

Hi Anejad! Thank you for taking the time out of your day to leave us a review. Your positive feedback means a great deal to us. Your blockage was able to be cleared through your shower drain using a smaller snake machine than initially anticipated so we were happy to reduce the quoted price for you. Thank you for your business and we look forward to hearing from you for any future plumbing needs or requirements that you may have. Take care for now! - Michael Bartman

Francesca in San Francisco
Francesca in San Francisco
1 review Vaughan, ON
10/10

new kitchen and bathrooms installation

I called Bartman Plumbing and spoke with Edita, she was very
courteous and accommodating. Our initial appointment needed to be rescheduled several times because of renovation delays.
The workers arrived punctually and were very knowledgeable. They
worked neatly and orderly. I was very satisfied with the end results. I would highly recommend this company.
Francesca & Rocco
Woodbridge, Ontario

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Company Response

Hi Francesca! Thank you for your kind words and for leaving us a review. Yourself and Rocco were such a pleasure to deal with and we greatly appreciate your positive feedback. We are a simple phone call away if and when you need us. Take care for now! - Michael Bartman

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bartman Plumbing

Bartman Plumbing Ltd is a Toronto-based, family owned, operated and oriented business offering plumbing services as well as Emergency Plumbing services 24/ 7 in the Greater Toronto Area (GTA). We specialize in all facets of plumbing, drain services, hot water radiant heating and backflow prevention. Visit www. bartmanplumbing. com for ...
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