Alexanian Carpet & Flooring

Carpet & Rug Retailers
870 Appleby Line Burlington ON L7L 2Y8
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Reviews by rating (past 12 months)

Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.5 10 (214 reviews)

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Hudson in Ottawa
1 review Ottawa, ON

We thought we hired professionals to re-do floors in our condo. First, having purchased carpeting and engineered hardwood that we loved and were excited about. On day of installation the square footage of each living space was reversed. This caused an excess amount of carpeting to be thrown away by the installers giving a nice " gift " to many other residents. The hardwood flooring that was only half there was installed improperly as the floor was unlevel and we were told that due to condo regulations could not be levelled. We inquired with the management of our building and were told no such rule exists! Even though we were told Alexanians had done numerous jobs in the building. We are currently looking for another company to fix the problem and thought it is important that the individuals in charge of your company are aware of some things going on at store level. We used your outlet on Industrial ave in Ottawa

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1 review Newmarket, ON

We were very pleased with the job! The workers very professional and friendly. Frank was a pleasure to deal with at the store. Highly recommend!

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Company Response

Good evening Anita
Your staircase runner looks amazing ... thank you for sharing a photo:) We appreciate your kind comments and are pleased to hear you were happy with Frank and the crew at our Newmarket store. I will be sure to pass along your comments and we hope you enjoy your new flooring.
Sincerely, Wendy Alexanian

1 review Oshawa, ON

The Salesperson at Alexanian in Whitby (Aaron) was extremely friendly and helpful. The Installers (Adrice and his crew) were also very friendly, knowledgeable and did a gret job installing the Hardwood Flooring. They also completed the installation on time. Quinn (who installed the Stairs) was also very professional and did a great job.
We would definatley advise anyone who is looking for flooring to contact Alexanian.

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Company Response

Thank you George for sharing your review. We truly appreciate you taking the time to do this and we're happy to hear that you were so pleased with both Aaron and the team of installers at our Whitby store. I will be sure to pass along your kind words and we hope you enjoy your new hardwood flooring:)
Sincerely, Wendy Alexanian

1 review Burlington, ON

Excellent advice and help from Val akhani, to great workmanship from the installers, means that I am more than satisfied with the project undertaken. Thank you.
Gwyneth King

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Company Response

Hello Gwyneth
Thank you for taking the time to review sales representative Val and the installers at our Burlington store. We're happy to hear that you are so pleased with your new flooring and I will be sure to pass along your kind comments. Thank you once again:)
Sincerely, Wendy Alexanian

1 review Mississauga, ON

First our sales/customer service Rep, Shane, from 2222 South Sheridan Way, Mississauga, was of great assistance to us. He showed us a variety of product with lots of patience while we brought home many samples for stairs and kitchen flooring. He was always efficient & helpful.

The stairs were done by their installers Hassan & Imad. They too were efficient & polite. They also left us some material to cover our hardwood floors as they knew we were having more installations done.

Next we had our kitchen floor installed. WOW, we cannot say enough about Joseph. He is one in a million. He had to level our floor to properly install our 8mm vinyl click tiles. He had absolutely everything required to complete the job and any obstacles were overcome quickly by he and his very polite assistant. Joseph is very knowledgeable, efficient and very kind. He is also a true Canadian. He is helping his assistant learn English (which we found quite sufficient) and was kind and fun while doing so.

Thank you for the great service and product.

Steve & Betty Rochon

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Company Response

Hi Steve and Betty
Thank you for such a glowing review of our sales rep Shane at the Mississauga South Sheridan location and installers Joseph, Hassan and Imad. We are thrilled to hear of your experience and are grateful that you took the time to express your delight. I will be sure to pass along your very kind comments to both Shane and the installers ... this means a great deal to us:) Enjoy your new flooring and I'm sure Shane would love to hear from you on your next project.
Many thanks, Wendy Alexanian

joan in Burlington
1 review Halton Hills, ON

I have dealt with this store in Burlington before and was really very satisfied. Came back again to have hardwood floors throughout the house and shutters done in the bedroom. Was extremely satisfied with both. The hardwood floors just look fantastic and Areally great job was done . They just finished installing my shutters in the bedroom and it makes the room look much bigger and much brighter. The company that installed the shutters eclipse shutters did a great job also in the measuring and installation. My sales person at Alexanians Carpet name is Val and he is one of the very best salesman I've ever met so courteous kind and very helpful when you don't know what you want totally and he is there to in help you make your choices.. He goes above and beyond what a salesman should in making you feel comfortable with your choices. I would highly recommend the store and Val as a salesman.

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Company Response

Hi Joan
We can't thank you enough for your continued confidence in Alexanian's and very kind review of Val at our Burlington store. I will be sure to pass along your comments to Val and the installers. Thank you again Joan ... enjoy your new flooring and shutters:)
Sincerely, Wendy Alexanian

Michelle in Innisfil
1 review Hamilton, ON

I could not be more impressed with the customer service I received from Jeff at the Alexanian Carpet & Flooring on Upper James in Hamilton. From my first telephone conversation to delivery, he was amicable, professional, courteous, humourous and a pleasure to deal with throughout - and this for a rather minor purchase. Jeff will be my first contact when in need of any flooring, whether it be hardwood, laminate or area rug- in the future.

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Company Response

Thank you Michelle for taking the time to post your review of Jeff at our Hamilton Mountain store. Customer service is of utmost importance to all of us at Alexanian's and your acknowledgment of this means a great deal to us. I will be sure to pass along your kind words to Jeff and thank you for keeping him in mind for your next project. Sincerely, Wendy Alexanian

Ede Karolyi in Brantford
2 reviews Brantford, ON

We needed to control the heat due to the large amount of sunlight coming in all day due to the size of this beautiful window. Alexanian's came in with options and within a few weeks, they had it installed. It was such a great addition to the house. We will be using them again in the future.

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Company Response

Hi Ede
Thank you for taking the time to post your review. There are so many amazing window covering options available and we're happy to hear that the Brantford store was able to help you find the perfect choice. Thank you for keeping us in mind for your next project and I will be sure to pass along your kind words to the Brantford crew;)
Sincerely, Wendy Alexanian

Janet in Toronto
3 reviews Toronto, ON

My tile floor had never before professionally cleaned-just scrubbed with a brush and tile cleaner- and the grout in my kitchen went from dark beige to almost white. I had every tile surface in my home cleaned and was delighted. This is pricy but the results are outstanding. I'm thrilled.

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Company Response

Hi Janet
Thank you so very much for the feedback and posting your review. We're happy to hear that you are thrilled with your professional tile and grout cleaning. It is amazing and fun to watch the tiles come back to their original state ... it's like a brand new floor;) Enjoy!!
Sincerely, Wendy Alexanian

Private User
1 review Ottawa, ON

Wonderful associate - John Houson - very empathetic. I had a very small budget for shades and carpeting. He was understanding and helpful in choosing the best value for my money. No pressure to upsell. He ensured that installation happened when promised. The installers were prompt with time lines, friendly, and did wonderful quality installations.
I am a very happy customer, and would highly recommend Alexanian's. I have chosen Alexanian's for over 40 years of relocating and, if I live long enough, would ask for their expertise with the next move.
Thank-you again, Alexanian's.

Bunny Barker Craig

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Company Response

Thank you Bunny for your loyalty and the wonderful review of our sales representative John Hassoun and the installers at the Ottawa Nepean location. Your continued confidence in our company means a great deal to all of us and we will most definitely help you with your next move;) Thank you again and I will be sure to pass along your kind words to both John and the installers.
Sincerely, Wendy Alexanian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Alexanian Carpet and Flooring is a family owned business founded by Aris Alexanian in 1925 in Hamilton, Ontario, Canada. Today, Alexanian Carpet and Flooring has 17 locations in 12 cities throughout Ontario along with our online store. We have serviced every Canadian Province and Territory as well as many US states.

Carpet & Rug Retailers, Floor Retailers, Shutters & Blinds, Carpet Installers, and Floor Laying & Refinishing
Hand-Knotted Persian and Oriental Rugs, Machine-Made Area Rugs, Sisal, Seagrass, Custom Rugs, Slate, Ceramic, Marble, Granite, Hardwood, Bamboo, Cork, Laminate, Vinyl, Wall to Wall Carpet, Hunter Douglas Window Coverings.
Professional Services Include: In-Home Carpet and Upholstery Cleaning, Area Rug and Oriental Rug Cleaning, Tile and Grout Cleaning, Rug Binding, Fringing, Repair and Restoration Services, Floor and Tile laying, Carpet Installation, Custom Made Area Rugs, Window Covering Installation, Free Shop At Home Service.
Mannington, Lauzon, Kahrs, Philadelphia, Mohawk, Stainmaster, Masland, Cabin Craft, Fabrica, Shaw, Tuftex, Scotchgard, Wunda Weave, Kathy Ireland, Godfrey Hurst, Teragren, Solida, Columbia, Wilsonart, Dal Tile, Congoleum, Marmoleum, Borealis, Sarana, Twelve Oaks, Nourison, Karastan, Jaipur, Hellenic.
Alexanian's offers all styles, textures and colour variations in our flooring. Ranging from the most traditional through to transitional and contemporary styles, we carry a vast array of rug and flooring choices.
Alexanian's offers unique rugs from around the world, a huge selection of carpet and flooring styles and full service installation. Our impeccable service and customer care is Alexanian's specialty!
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