My partner and I ordered hardwood floors (entire house), trim and sub-floors (2nd floor) from Alexanian's - Toronto location. At first we didn't think to go to this store when in our flooring search, but we were so happy we did once we met Dave, the store manager. He was helpful kind and friendly from the very beginning.
The not so happy part was the store's delivery driver. Carlos was rude, condescending and by far the worst experience I have had in all customer service aspects. When asking where to deliver the floors, he said to me "no no miss - let me speak to a man". After explaining several times to Carlos, where to place the floors, he and his colleague did not listen and instead placed all flooring in the incorrect location. To add insult to injury, they refused to move the flooring to the correct location and continue to scream and carry on in barbaric manner both inside and outside my house. The other trades I had working in the house at the time had to get involved for they feared for my safety and were completely mortified at how I was being treated. At that point I had to immediately call Dave to help me rectify the situation. Dave quickly dealt with the situation and the flooring was then moved.
Dave went the extra mile after this incident to see that we were okay and that our flooring needs were met. I could not be more satisfied with the customer service from him.
Besides the delivery nightmare, the floors look great! The installers did a fantastic job! 10/10 for Dave. 10/10 for installers.
I only hope that Alexanian's does not continue to use Carlos for their deliveries so that other customers can be spared this ordeal. Do you really want drivers saying to your customers "I don't care, this is just one contract. I work for myself"?