Alexanian Carpet & Flooring

Carpet & Rug Retailers
1855 Dundas St. East Mississauga ON L4X 1M1
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89%

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Reviews by rating (past 12 months)

Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.8 10 (263 reviews)

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Jim
Jim
1 review Halton Hills, ON
10/10

Alex P from the Barrie store

Alex was incredibly helpful to us in choosing vinyl flooring for our kitchen renovation. He explained each benefit and challenge of each type, helped us select a pattern we liked. He then went over and above and delivered the flooring to our home when he found out that I was down with a flu bug and could not come to pick it up. That is extraordinary customer service. We will be doing our living room later in the fall and will definitely be back to consult with Alex on flooring.

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Company Response

Hello Jim
Thank you so very much for your kind review. Customer service is extremely important to all of us at Alexanian's and it is so nice to be recognized for this. We're happy to hear that Alex at our Barrie store was able to help you find the perfect vinyl flooring for your new kitchen and go the extra mile when it really counted ... although it comes as no surprise, Alex is such a nice guy and cares a great deal about his customers ... you were in good hands;). We hope you are enjoying your newly renovated kitchen and just in time for Thanksgiving!! I will be sure to share your wonderful review with Alex and no doubt, he looks forward to helping you again with your living room.
Sincerely, Wendy Alexanian

NCooke
NCooke
1 review Toronto, ON
10/10

Vinyl plank flooring installation throughout kitchen, living room and bedrooms.

From the moment we stopped in to look at vinyl plank flooring options at the Alexanian Dufferin location, Frank has been one of the most patient, attentive, professional sales people we have had the pleasure to work with over our fairly large renovation these past 3 months. He spent time with us explaining all the possible options, the different quality of options, the installation process and made sure we understood what all the requirements were in choosing vinyl planks. For example, he was very definite about not laying the floor under the kitchen cabinets as according to the manufacturers specification, it would potentially damage the floor and eventually our kitchen installer and contractor agreed...but Frank had to insist for a period of time before he got their consensus. He kept in touch with us several times to confirm the installation date (we did not have to chase him!) and he always took time to explain whatever we had questions about even if he had already done so earlier....we really appreciated his patience! His installers were wonderful!! They were pleasant, professional and skilled! They arrived when they said they would, worked around and moved some obstacles that were not supposed to have been in the way(without complaining to us...we had to ask them!), did a beautiful job of laying the floor all in one long day and cleaned up leaving the unit as if they hadn’t been there! We are so happy with the result! The floor has transformed our condo and we can’t wait to move in! Working with Frank was definitely a highlight in our renovation process, we are thrilled with our new floor and plan to highly recommend Alexanian (especially Frank’s location) whenever we’re asked! Thank you Frank!

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Company Response

Hello NCooke
How very kind of you to share such a wonderful review of our Toronto Dufferin manager Frank and the installers. We're happy to hear that you were so pleased with Frank's professionalism, expertise and level of service ... you were definitely in good hands:) We also thank you for the recognition of our installers. Our installation teams are highly qualified and treat each customers home as if it were their own, and to be acknowledged for this is extremely rewarding. I will be sure to pass along your comments to both Frank and the installers, and trust you'll enjoy the new vinyl plank flooring in your condo for many, many years to come. We appreciate your recommendation of Alexanian's and wish you all the best in your newly renovated condo.
Sincerely, Wendy Alexanian

Private User
Private User
Private User reviews Halton Hills, ON
10/10

Basement Reno and new stairnrunner

Great service and installation was perfect! Very happy. Stair runner looks great and will wear very well in a high traffic area. Basement carpet looks stylish and was in the price range we were lookin for

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Company Response

Hello and thank you for taking the time to post your 10-Star review of Alexanian Carpet and Flooring. With so many amazing carpeting choices available, it is possible to source a beautiful product while considering long-term durability, stain protection and work within a budget. So, we're happy to hear that you are so pleased with your selected carpet choice, along with our level of service and professional installation. I will be sure to share your kind words with our entire team and trust you'll enjoy your new carpeting for many years to come.
Sincerely, Wendy Alexanian

Lisa in Hamilton
Lisa in Hamilton
1 review Hamilton, ON
10/10

341 Jacqueline Boulevard carpet hardwood and baseboards

Jeff at the Hamilton upper James location was very knowledgable and helpful in choosing our products. Everything looks great and the choices were perfect. The installers or professional quick and stayed extra long to complete the job. Always buy my flooring from Alexanians and will continue to do so .

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Company Response

Hello Lisa
Thank you for your recent visit to our Hamilton Upper James St. location and your kind review of sales professional Jeff. We're happy to hear that you were pleased with Jeff's expertise and service, and the installation of your new carpeting and hardwood flooring. We appreciate your loyalty to Alexanian's and look forward to helping you again with your next renovation. I will be sure to pass along your wonderful comments to Jeff and the installers.
Sincerely, Wendy Alexanian

Private User
Private User
Private User reviews Kitchener, ON
10/10

Laying hardwood flooring and carpeting.

My wife and I had a wonderful experience with Alexanian Carpet and Flooring in Kitchener. The Manager Naasar and his staff were professional, reliable and efficient with their work. They made the transition into our new hardwood flooring and carpeting with the least amount of inconvenience to our family.

Nassar was very detailed and followed-up with us every step of the way through the installation process. Nassar made sure we were very happy and that the work was being completed properly and in a timely manner.

Our hardwood flooring and carpeting look great. We are extremely happy with the final finish.

My wife and I would like to thank Nassar and his staff for doing an excellent job in our home. I would definitely recommend Alexanian Carpet and Flooring to anyone looking to renovate their home with hardwood flooring or carpeting.

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Company Response

Thank you for posting your very kind review of manager Nasser, along with the rest of the team and installers at our Kitchener location. Your feedback and acknowledgement of Nasser's level of service and the installers quality of workmanship is greatly appreciated. We trust you'll enjoy your new hardwood flooring and carpeting for many, many years. Please let us know if there is anything we can help you with in the future and I will be sure to share your comments with Nasser and the crew ... they will be thrilled!
Sincerely, Wendy Alexanian

Pixel B.
Pixel B.
4 reviews Ajax, ON
10/10

Hardwood flooring and Dining room Blinds

We purchased hardwood flooring and installation for the upper floor hallway and master bedroom. The product looks great and the installation was flawless. The install team was very professional, courteous, efficient, and kept us informed over the whole process. The lead installer was a pleasure to work with. They left the job site immaculate. We are extremely pleased with the end result and the way the process went. Custom stair nosing and picket installation had to be made and stained to match the new hardwood..very nicely done as well.

The second project was the installation of blinds in the bay windows of our dining room. The results met our expectations. The installer was also very professional and booked the measure and install phases around our schedules. Very nice job.
The salesman, Aaron Bakirci, made the entire process painless. He coordinated all the deliveries and installs with the various installation teams and kept us in the loop. He followed up during and after each step. We have since made an additional purchase of a large area rug.
We are satisfied with the process and the pricing he was able to offer for these products.
We would have no problem recommending Aaron and the Alexanian Carpet

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Company Response

WOW Pixel B ... thank you for your absolutely glowing review of sales professional Aaron and the installation teams at our Whitby location! Alexanian's is a family run business that has been in existence since 1925 and we believe in the value of customer service, along with pride of workmanship. As such, your words of praise for our window covering installers, staircase detailing and hardwood flooring installation teams are very kind and reinforce that our level of service has value ... thank you!! We appreciate your continued visits to Alexanian's Whitby store and your recent purchase of an area rug. Please feel free to share any photos with Aaron, we would love to see your completed renovation. I will be sure to share your review with Aaron and the team and look forward to helping you again in the future.
Sincerely, Wendy Alexanian

Woody in Hespeler
Woody in Hespeler
1 review Cambridge, ON
10/10

carpet for living room

Chris Turk was our salesman at the Kitchener store. Chris did not try to sell us an expensive carpet, as a matter of fact, he explained the fabric in every carpet and the cost. At one point, he did say that this carpet is more expensive than that. THANK YOU CHRIS, WE LOVE OUR NEW CARPET, IT IS JUST PERFECT!!! We will shop at the Kitchener store in the future, without any hesitation if we ever need a new carpet.

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Company Response

Hello Woody
Thank you for your wonderful review of sales professional Chris at our Kitchener location. Selecting flooring for your home can be a daunting task, so we are happy to hear that Chris was able to help guide you towards the perfect carpeting for your living room. We appreciate your loyalty to Alexanian's and we are ready to help you again with your next renovation project.
Regards, Wendy Alexanian

Sandy
Sandy
1 review St. Catharines, ON
10/10

Carpet install

On time and neat no issues would recommend friendly and hardworking got the job done

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Company Response

Thank you Sandy for your great review. We understand that sales professional, Harout at our St. Catharines location helped you with your carpet purchase and we're happy to hear that you had such a positive experience from start to finish. We appreciate your recommendation and I will be sure to share your comments with the entire team.
Sincerely, Wendy Alexanian

D
D
1 review Toronto, ON
10/10

Carpet Replacement/Installation

We worked with Arsim at the Mississauga/Dundas location. Due to a flood, we had to replace the carpet in the bedroom. Everything went very smoothly, and we probably had a bit more requirements in terms of wanting to pick up baseboards beforehand to pre-paint so we'd only need to patch after installation. Everything was accommodated and the removal of old carpet and installation of new carpet was awesome.

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Company Response

Hello "D"
We are happy to hear that sales rep Arsimm at our Mississauga Dundas St. location was able to help ease some of the strain you must have felt during the restoration of your bedroom after water damage. We will always do our best to accomodate a customer's needs and we greatly appreciate your feedback. It was very kind of you to take the time to post your review, especially while dealing with the stresses of a flood. Thank you!! I will pass along your comments to Arsimm and please let us know if there is anything else we can do to help you out.
Sincerely, Wendy Alexanian

john.dolanski
john.dolanski
1 review Mississauga, ON
10/10

Blinds

Great work from the sales rep and the installers. I would recommend anyone I know to go there

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Company Response

Hello John
Thank you so very much for your great review and recommendation of Alexanian's. Many years ago we added window coverings, blinds and California shutters to our product offerings and have received such positive praise on both the quality of these products and the installation. We are happy to hear that we continue to please our customers and trust you will enjoy your blinds for many, many years. We look forward to helping you again in the future and I will be sure to share your kind words with our Mississauga sales professionals and installers.
Sincerely, Wendy Alexanian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Alexanian Carpet and Flooring is a family owned business founded by Aris Alexanian in 1925 in Hamilton, Ontario, Canada. Today, Alexanian Carpet and Flooring has 19 locations in 13 cities throughout Ontario along with our online store. We have serviced every Canadian Province and Territory as well as many US states.

CATEGORIES
Carpet & Rug Retailers, Floor Retailers, Shutters & Blinds, Carpet Installers, and Floor Laying & Refinishing
PRODUCTS
Hand-Knotted Persian and Oriental Rugs, Machine-Made Area Rugs, Sisal, Seagrass, Custom Rugs, Slate, Ceramic, Marble, Granite, Hardwood, Bamboo, Cork, Laminate, Vinyl, Wall to Wall Carpet, Hunter Douglas Window Coverings.
SERVICES
Professional Services Include: In-Home Carpet and Upholstery Cleaning, Area Rug and Oriental Rug Cleaning, Tile and Grout Cleaning, Rug Binding, Fringing, Repair and Restoration Services, Floor and Tile laying, Carpet Installation, Custom Made Area Rugs, Window Covering Installation, Free Shop At Home Service.
BRANDS
Mannington, Lauzon, Kahrs, Philadelphia, Mohawk, Stainmaster, Masland, Cabin Craft, Fabrica, Shaw, Tuftex, Scotchgard, Wunda Weave, Kathy Ireland, Godfrey Hurst, Teragren, Solida, Columbia, Wilsonart, Dal Tile, Congoleum, Marmoleum, Borealis, Sarana, Twelve Oaks, Nourison, Karastan, Jaipur, Hellenic.
STYLES
Alexanian's offers all styles, textures and colour variations in our flooring. Ranging from the most traditional through to transitional and contemporary styles, we carry a vast array of rug and flooring choices.
SPECIALITIES
Alexanian's offers unique rugs from around the world, a huge selection of carpet and flooring styles and full service installation. Our impeccable service and customer care is Alexanian's specialty!
WEBSITE
http://www.alexanian.com
YEAR ESTABLISHED
1925
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Cash, Interac, MasterCard, Visa, Cheque
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