Alexanian Carpet & Flooring

Floor Retailers
23 Mountainview Road South Halton Hills ON L7G 4J8
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Alexanian Carpet & Flooring
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89%

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Reviews by rating (past 12 months)

Reviews for Alexanian Carpet & Flooring

Average customer rating:
9 10 (369 reviews)

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Nancy in Etobicoke
Nancy in Etobicoke
0 reviews Toronto, ON
10/10

Bathroom Mosaic Tiles

I had been directed to Alexanian's with regards to sourcing a particular grout, that's when I first connected with Vern at Barrie's Alexanian's.  At the time, we weren't customers of Alexanian's.  Vern was amazing!  He went well beyond what I expected.  Once we had connected, we realized that the mosaic tile we had chosen for our bathroom reno was out of my husband's scope for installing.  In conversation with Vern, he said he would see if they could help.  A week later we had an onsite visit from Adam at Head Office to look at the project and a couple weeks after that, they sent a tiler to complete the job for us.  We may not have been customers before but we sure are now!  I don't know what would have happened if Vern and Alexanian's hadn't saved the day with our reno.  Every time we will share the story of our beautiful mosaic bathroom tiles, we will most definitely talk about how wonderful Vern and the folks at Alexanian's were to us and next time we need products that they sell, we know where we will be going!  

Approximate cost of services:
$750.00
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Company Response

Hello Nancy
This is such a kind, thoughtful review ... thank you!! We're so glad we could help you and your husband complete your bathroom renovation, and are now enjoying beautiful mosaic tiling. Your wonderful acknowledgement of Vern at our Barrie store, Adam at our Head Office, and our tile installer is most appreciated. Vern looks forward to helping you again whenever the need arises, and we can't thank you enough for spreading the 'Alexanian' name.
Most sincerely, Wendy Alexanian / Alexanian Carpet and Flooring

diane
diane
2 reviews Burlington, ON
9/10

Basement carpet and stairs

I had a very easy experience with Alexanians. Val was great and very helpful. Neil and his partner did the installation. They were very professional, efficient and my carpet looks great. I would definitely recommend Alexanians and I will definitely use their services again.

Approximate cost of services:
$3,800.00
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Company Response

Hello Diane
Our Burlington team, along with all of us at Alexanian's thank you for this wonderful feedback for sales rep Val and our carpet installers. Enjoy your new basement renovation and we hope to help you again in the future.
Most sincerely, Wendy Alexanian / Alexanian Carpet and Flooring

Andrew L
Andrew L
2 reviews Mississauga, ON
10/10

Carpeting 3 Bedrooms

Tarek and Sam made the whole process easy and stress-free from beginning to end.
The installers were professional, courteous and easy to work with in our home. The job exceeded our expectation.

Approximate cost of services:
$9,000.00
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Company Response

Hello Andrew
Thank you for this kind acknowledgement of Tarek and Sam's level of care, and our carpet installers meticulous installation. We're so pleased to read that we exceeded your expectations! Enjoy your new bedroom carpeting, and we hope to help you again.
Most sincerely, Wendy Alexanian / Alexanian Carpet and Flooring

Private User
Private User
Private User reviews Ottawa, ON
10/10

New flooring

We are very pleased with our new flooring. We had our old carpet removed and new flooring installed. They helped us from the beginning- selection to the very end. They always kept in mind our preferences. The staff and owner were very friendly. Easy to communicate with. Excellent product and excellent service! I would go with them again if need.

Approximate cost of services:
$11,000.00
1 of 1 people found this review helpful.
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Company Response

Hello and thank you very much for these kind words and great feedback for Alexanian's Ottawa team. We're happy to hear you enjoyed our level of service and professionalism. Thank you again for both taking the time to post your review, and the recommendation of our company. Enjoy your new flooring:)
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Private User
Private User
Private User reviews Niagara Falls, ON
10/10

Carpet through the house and stairs

Our Experience at Alexanian was professional from beginning to the end. Very happy we met Said the Manager. He helped us decide on the type of flooring for our needs. Tarif. I hope I’m spelling your name correctly. The process of installing went smoothly ,on time ,they wore masks. Very professional. Thanks again
Peter (River Road). Niagara Falls

Approximate cost of services:
$5,000.00
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Company Response

Thank you Peter for taking the time to offer your kind feedback and great review for store manager Said (St. Catharines store), and our flooring installation team. We're happy to hear you were pleased with our level of care, professionalism and workmanship. Enjoy your new carpeting, and thank you again!
Regards, Wendy Alexanian
Alexanian Carpet and Flooring

Private User
Private User
Private User reviews Halton Hills, ON
10/10

Carpet for the hardwood stairs

Great work replacing old runner carpet in hardwood stairs.
Efficient and quality installer, attentive salesman, and great experience overall. It’s not our first experience with Alexanian, and we’d go back again if we need similar project in the future l.

Approximate cost of services:
$1,200.00
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Company Response

Hello and thank you so very much for this thoughtful acknowledgement of our level of care and professionalism, this means a great deal to all of us at Alexanian's as we want nothing more than to provide an outstanding experience for our customers. We're glad you found the perfect carpet runner for your staircase, and we appreciate your repeat business. We would be more than happy to help you again when the need arises ... in the meantime, stay safe and well.
Regards, Wendy Alexanian
Alexanian Carpet and Flooring

Homeowner
Homeowner
1 review Halton Hills, ON
10/10

Window treatment

I needed to replace window coverings in a home that I had just purchased. Very friendly staff( Tammy Boker) helped me find some window coverings that would work with my window style. Great quality and price for the size I required. Would defiantly buy from Alexanian again.

Approximate cost of services:
$4,000.00
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Company Response

Hello and congratulations on your new home! Thank you for your wonderful feedback of sales rep Tammy at Alexanian's Barrie store. We're glad you are so pleased with your new window coverings and wish you all the best in 2021.
Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring

Wendy from Mississauga
Wendy from Mississauga
5 reviews Mississauga, ON
10/10

Great experience and great timing!

Shawn was a great rep who helped me in selecting the right carpet for my needs and budget. He was patient yet efficient when I was ready to make a decision. Thank you this!

Approximate cost of services:
$1,130.00
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Company Response

Thank you Wendy for this terrific feedback for sales rep Sean at Alexanian's Mississauga Dundas St. location. We will be sure to pass along your kind words, and wish you all the best in 2021!
Regards, Wendy Alexanian
Alexanian Carpet and Flooring

Jules
Jules
1 review Mississauga, ON
6/10

Carpet removal & new carpet installation on a 3 level staircase

We signed a Contract to have old carpeting and underlay removed from a 3 level staircase. The purchase included installation of new carpeting and underlay. Total cost of the contract was $3,774.74, with a $2,000 downpayment.
During removal of the old carpeting and underlay, there was a bit of grumbling as that carpeting had been glued to the stairs (metal stairs) and we were told that was "foolish". Should mention that we had absolutely no issue with the old carpeting, other than it was starting to wear after 17 years of use. New carpeting and underlay were installed without use of glue. No complaint about the installers as they were fast and efficient. Our issue is however that the new carpeting in no way looks as neat as the old carpeting did. Nor does it fit as tight and will require finishing work outside of what was done by Alexanian. The installation of the new carpeting was done over a 2 day period. Alexanian accessed our Visa and removed the final payment ($1,774.76) the day before the work was finished. To this day, no follow up from Alexanian regarding the work completed. So much for Customer Service.

Approximate cost of services:
$3,774.76
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Company Response

Hello Jules
We are sorry to hear of your dissatisfaction and want nothing more than an exceptional customer experience. Could you please tell us which store location helped you and the full contact name used on your order, as our store manager would like to contact you? We would appreciate the opportunity to speak with you directly and make things right.
Regards, Alexanian Carpet and Flooring

Rob S
Rob S
0 reviews St. Catharines, ON
10/10

Great Experience

We were shopping for an engineered hardwood floor and found the one we wanted at the St Catharines store. We received solid service and advice from Said and felt confident that we were getting a great floor for a reasonable price. When the crew showed up to do the work they did an excellent job in the one day they said it would take. I actually accidentally damaged a piece of nosing that had been dropped off for the job and Said came the next day personally with a new piece. They cleaned up thoroughly and left behind a great looking floor and two satisfied customers. I have never written a review about any service or product but felt compelled to do so in this case. Rob S and Sue H

Approximate cost of services:
$4,500.00
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Company Response

Hello Rob and Sue
Your thoughtful acknowledgement of Alexanian / St. Catharines level of service means a great deal, as we want nothing more than to provide an outstanding experience for our customers. We're glad you found the perfect flooring for your home ... store manager Said, and our hardwood flooring installers appreciate you taking the time to share this kind feedback. Thank you !
Regards, Wendy Alexanian
Alexanian Carpet and Flooring

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Whether you’re renovating or just moving in, let Alexanian help make your house a home. Since our founding in 1925, we’ve made it our business to give customers only the best. Offering the latest styles of broadloom carpet, area rugs, ceramic tile, hardwood flooring, laminates, vinyl flooring, cork, engineered flooring ...
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