Alexanian Carpet & Flooring

1855 Dundas St. East Mississauga ON L4X 1M1
Allan Alexanian
Allan Alexanian [Full profile]
HomeStars  >  Carpet & Rug Retailers in Mississauga  >  Alexanian Carpet & Flooring
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.
This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How often a company responds to reviews. This will soon include response times to quote requests.
Reviews by rating (past 12 months)

Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.5 10 (185 reviews)

Sort by

Marilyn P.
1 review Burlington, ON

The product and installation of such was 10. The after sales service is 10++. There was a problem with the billing and Ken the Manager of the Burlington location on Appleby Line dealt with my problem in a professional manner. His dedication and persistence in resolving the issue was incredible. Thank you Ken and your team!

Job Price
Was this review helpful?
Company Response

Thank you so very much Marilyn for your glowing review of Ken and our Burlington store team. We appreciate your kind words and I'm happy to hear that Ken was able to help you. Thank you once again and we hope you enjoy your new flooring:) Sincerely, Wendy Alexanian

1 review Mississauga, ON

Stair carpet was very well installed and installer was very good, helped us decide on how to handle the carpet on the stair and the runner on the landing.
The staff at the south service road Alexanian's were very courteous, helpful and knowledgeable. Shane was excellent.
Would certainly go back to that store.
Thank you

Job Price
Was this review helpful?
Company Response

Thank you so very much Terry for your fantastic review of Shane and the installer at our Mississauga South Sheridan location. We are thrilled to receive feedback from our customers and are grateful that you took the time to share your thoughts. I will be sure to pass along your kind words to both Shane and the installer. Sincerely, Wendy Alexanian

J. H.
1 review London, ON

I would like to express how pleased my wife and I are with our interactions with Mr. Jodi Craig, the manager of Alexanian London.

Jodi supervised the installation of the flooring on all 4 levels of our daughter’s house. We were so impressed with how the job turned out and with our daughter’s reports of her interactions with Jodi, we decided to have Jodi supervise the installation of all the floors in the renovations of our home.

Jodi followed the maxim “the customer is always right” with no argument. He only accepted the completion of a job when he was completely satisfied and when we were 100% satisfied. As with any large project, there were problems with a couple of the installations – through no fault of Jodi’s or of Alexanians. These issues were addressed quickly and completely.

Jodi was more discerning than we were and made sure minor issues that he noticed (and we didn’t) were fixed. He was on the job site frequently and in constant contact with us and our designer.

I have gone through many construction projects at our house, our cottage and our children’s houses. I have done a lot of the construction myself and know good customer service and project management when I see it. Jodi exemplifies customer service and excellent project management – the best of dozens of people in similar positions.

I have been recommending and will continue to recommend Jodi to our friends for any flooring renovations.

Job Price
Was this review helpful?
Company Response

Thank you J.H. for your absolutely wonderful review of Mr. Jodi Craig at our London location. Customer service is of utmost importance to us and without a doubt you were in good hands with Jodi. Your "word of mouth" recommendation is the best compliment and for that we all thank you. I trust your renovation is now complete and hope both you and your wife are enjoying your new space ... along with some fabulous flooring;) I can't thank you enough for taking the time to post such glowing comments and I will be sure to pass along your kind words to Jodi and his team. Sincerely, Wendy Alexanian

Private User
1 review Hamilton, ON

I would highly recommend Alexanians - Upper James, Hamilton location.

Their prices were competitive. They even beat the cost of some more "discount" stores and the quality of product was excellent. The staff were helpful and knowledgeable. Even the install went very smooth and was completed in the timely manner.
I cannot say enough good things about this location!

Job Price
Was this review helpful?
Company Response

Thank you for your review of our Hamilton Mountain location. We are happy to hear that you had a great experience and I will be sure to pass along your kind words. Enjoy your new flooring:) Sincerely, Wendy Alexanian

1 review Ajax, ON

Excellent customer service by Aaron Bakirci from the Whitby store. He is the reason we are return customers he is great. Also installers were very professional and experienced!

We wouldn't go anywhere else! Keep up the great work!

Job Price
Was this review helpful?
Company Response

Thank you N.Mathews for your fantastic review of Aaron and the installers at our Whitby location. Your confidence in our staff means a great deal to us and I will be sure to pass along your kind words to both Aaron and the Whitby installers. We hope you enjoy your new flooring and thank you again:) Sincerely, Wendy Alexanian

2 reviews Hamilton, ON

I had 2 wool rugs in need of cleaning and some small repair. An older oriental rug and a newer modern style rug.

Alexanian was able to recommend appropriate repairs and do the cleaning at a competitive price.

The work was done quickly and to my satisfaction - ready the next week - and when I couldn't make it in to pick up immediately they even dropped the rugs off at my home.

I will certainly be looking to use Alexanian again for my future needs.

Job Price
Was this review helpful?
Company Response

Thank you Josh for posting your review. We always try our best and I'm glad we didn't disappoint:) We look forward to helping you again and I will be sure to pass along your kind words to our cleaning and repair department. Sincerely, Wendy Alexanian

Uriah McCann from Ottawa
3 reviews Ottawa, ON

After lots of research and visiting various carpet stores and big retailers and not finding what we wanted or good service. Stopped into Alexanian Carpet and Flooring on Merivale and was greeted by Adel Hassoun who knew his products and quickly identified a couple good options based on our price range and gave a few recommendations. My wife liked a color pattern which he wasn't able to immediately get availability on (due to late in the day on the weekend) however he said no problem I will find out tomorrow (his day off) and let you know. He called me as he told me said he had found a roll and would be able to have it installed before the holidays. The installers knocked the job out in a day over 1000sq ft and two large spiral staircases. The finished job looks amazing and the quality of the carpet and underlay that Adel recommended is exactly as he described.

Job Price
Was this review helpful?
Company Response

Hi Uriah
Thank you for your kind review of Adel and the installers at our Merivale location. We are glad you made the trip into our store and it comes as no surprise that Adel was able to make it work ... he's a great guy:) Enjoy your new carpeting and we wish you and your wife all the best in 2017. Happy New Year!! Sincerely, Wendy Alexanian

Ian in Ottawa
1 review Ottawa, ON

Very impressed with Alexanian. 4 years ago, we purchased a Mannington Adura floor from them. 3 1/2 years later, some “craters” appeared in a couple of places at joints, not a lot, but it was clear this was going to spread. I figured I’d buy a replacement floor and install it myself to save money but our designer, whom I had consulted about colour, insisted on contacting Alexanian. I was skeptical. Ed Giancola of Alexanian accepted my photos of the damage and made an appeal to Mannington for replacement under the warrantee. It was refused. I gave up, but Ed at Alexanian did not. He came to our place, examined uninstalled tiles, determined the cause and took a sample which he sent to Mannington with an appeal of the first decision. Mannington this time agreed to pay for a replacement and installation. I would have given up long before, but Ed was persistent with Mannington (and he was right about the cause being due to a defect, something I missed entirely though I like to think I’m handy). I am very grateful to Ed and to Alexanian for being persistent in going to bat for their client. Additionally, this time Alexanian’s installers did the job, a much better job than my contractor’s installer did the first time, more attention to detail, no damage to baseboards, careful work, very friendly guys. There was a lot more value to having purchased from Alexanian than I realized when I first made the purchase as part of a larger renovation. Thank you, Ed! Thank you, Alexanian!

Job Price
Was this review helpful?
Company Response

Good morning Ian, Thank you for taking the time to post a review, and your rave review of Ed. Ed is a true professional, and definitely knows flooring. We are happy to hear that he was able to work with Mannington to help resolve your tile problem. I will be sure to pass along your comments to both Ed and his team of amazing installers. Thanks again and we hope you enjoy your now "perfect" flooring:) Sincerely, Wendy Alexanian

1 review Burlington, ON

Alexanians did an amazing job installing the laminate floors in my livingroom/diningroom area, and 2 bedrooms (including closets) was very professionally done by an excellent experienced installer...I am very pleased with the job....and love the floors I chose...

I was very happy with the salesperson I dealt with, Val Alkhani....great personality and knowledge of the product...and also obtained further help and important information from the top of the scale Customer Service Manager, Ken Matpan.....

I will recommend Alexanians without a doubt.....

Job Price
Was this review helpful?
Company Response

Thank you for your review!! We're happy to hear that you had such a great experience with Val, Ken and the installer at our Burlington location. I will be sure to pass along your kind words, and we really appreciate you taking the time to post your comments. Enjoy your new laminate flooring, I'm sure it looks beautiful;) Sincerely, Wendy Alexanian

1 review Oshawa, ON

I recently went into Alexanian Carpet in Whitby searching for an area rug. I had looked at many decor websites and found designs I liked, but wanted to be able to actually see the colours and touch the carpet. I had already visited most carpet stores in the area, but couldn't find anything I liked. I was very happy to see the huge selection at Alexanian's and all of the sales staff were very attentive and pleasant. I ended up working with Aaron, who was very knowledgeable, patiently answered all my questions, and went out of his way to help me finally make a selection at a very good price. He then came to my home to take measurements for a stair runner to match the area rug I chose, and made all the arrangements for installation. The installers were prompt, pleasant, did a beautiful job on the stairs, and took all wrappings with them when they left. I couldn't be happier with the experience I had and, best of all, I love the quality of my beautiful Karastan carpeting. Thank you Aaron and all the staff at Alexanian's! Your service matches the quality of your carpets!

Job Price
Was this review helpful?
Company Response

Hello, We are so pleased that you had such a great experience at Alexanian's Whitby location. Aaron and the rest of the Whitby crew will be thrilled to read your review. Thank you!! Our staff take great pride in their work and this recognition means a great deal. Your home sounds lovely and I'm sure your new rug and staircase carpeting look beautiful. Enjoy your space and thank you once again. Sincerely, Wendy Alexanian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Alexanian Carpet and Flooring is a family owned business founded by Aris Alexanian in 1925 in Hamilton, Ontario, Canada. Today, Alexanian Carpet and Flooring has 17 locations in 12 cities throughout Ontario along with our online store. We have serviced every Canadian Province and Territory as well as many US states.

Carpet & Rug Retailers, Floor Retailers, Shutters & Blinds, Carpet Installers, and Floor Laying & Refinishing
Hand-Knotted Persian and Oriental Rugs, Machine-Made Area Rugs, Sisal, Seagrass, Custom Rugs, Slate, Ceramic, Marble, Granite, Hardwood, Bamboo, Cork, Laminate, Vinyl, Wall to Wall Carpet, Hunter Douglas Window Coverings.
Professional Services Include: In-Home Carpet and Upholstery Cleaning, Area Rug and Oriental Rug Cleaning, Tile and Grout Cleaning, Rug Binding, Fringing, Repair and Restoration Services, Floor and Tile laying, Carpet Installation, Custom Made Area Rugs, Window Covering Installation, Free Shop At Home Service.
Mannington, Lauzon, Kahrs, Philadelphia, Mohawk, Stainmaster, Masland, Cabin Craft, Fabrica, Shaw, Tuftex, Scotchgard, Wunda Weave, Kathy Ireland, Godfrey Hurst, Teragren, Solida, Columbia, Wilsonart, Dal Tile, Congoleum, Marmoleum, Borealis, Sarana, Twelve Oaks, Nourison, Karastan, Jaipur, Hellenic.
Alexanian's offers all styles, textures and colour variations in our flooring. Ranging from the most traditional through to transitional and contemporary styles, we carry a vast array of rug and flooring choices.
Alexanian's offers unique rugs from around the world, a huge selection of carpet and flooring styles and full service installation. Our impeccable service and customer care is Alexanian's specialty!
Cash, Interac, MasterCard, Visa, Cheque
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.