Albern Home Improvements

Windows & Doors Installation & Service
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Reviews for Albern Home Improvements

Average customer rating:
7.8 10 (37 reviews)

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Patricia Spindel in Toronto
Patricia Spindel in Toronto
3 reviews Toronto, ON
1/10

Double storm door installation

It has now been two months since we ordered double storm doors from this company and given them a deposit of about $1200.00 and our doors have not been installed. They say the manufacturers wants to "get it just right" which is why we don't have them yet. It begs the question "how can it take a manufacturer two months to "get it just right"? We're about to ask for a refund. This company needs to find a new manufacturer.

0 of 1 people found this review helpful.
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Alicia from Whitby
Alicia from Whitby
1 review Pickering, ON
10/10

Window Installation

Recently I had Albern replace my old windows with 5 of their LowE 366 with 100% argon gas casement window with amazing custom colours. The sales person (Paul) was extremely knowledgeable, polite and very professional. Their Installer (Nathan) is a very skilled craftsman with impeccable work . Our windows were installed without a flaw. The installer did the work so professionally, i hardly knew he was in my home. He was clean, quiet, and efficient. Now we have the best looking windows in the neighborhood.

1 of 1 people found this review helpful.
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Krishna K.
Krishna K.
7 reviews North York, ON
7/10

New Patio Cut out with Door, Front Door and railing

Jeff was very professional when he came over for a sales pitch and explained about the doors very well. We also went to their showroom at Pickering and we were able to see the patio door and and a similar front door before we confirmed the order. Jeff was very responsive during the 10 day period before we confirmed the order. Jeff told us that we would have the entire job complete in 4-8 weeks. After 5 weeks we did not get any call about the expected install date and had to call them multiple times to get a date for the patio door. Jeff would almost never call back. We finally had the patio door installed in about 8 weeks, Kwong and Nathan did a good job and the attention to detail was very good. We kept calling every week for the front door, but we did not get any concrete answer nor a call back on time. The response was always "we will check and call you back" and call is never returned. In between Jeff called once to tell us about a problem with our choice since the manufacturer was no longer supporting our choice and we made slight adjustments to the order. Finally after 19 weeks we received confirmation about the install and the job was finally complete after 20 weeks (not 8 weeks). Again Kwong and Nathan did a great job with the install and we are the very satisfied with the new door and the quality of work performed. Overall we are dis-satisfied with the response from Jeff and Laurie after we confirmed the order and lack of communication from them to tell us about the delays. We would think twice before calling them again since their customer service is not what we expect from any company we want to deal with.

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Mark in Scarborough
Mark in Scarborough
1 review Toronto, ON
10/10

Replaced Window Sealed units

A majority of our windows in our 10 yr old home had blown their seals and were filled with moisture and fog. Albern recommended the Loe366 product and gave us a great price. Windows were manufactured and installed quickly. We've had them for a month and are impressed with how much solar heat they prevent from entering our home, compared with the old windows. Before, our AC could not keep the south facing rooms cool, at times spiking to 30+ degrees, even with the air conditioning running full tilt. Now they maintain room temperature, reducing our AC costs.

1 of 1 people found this review helpful.
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10/10

Quality windows

We met Jeff at their new showroom in Ajax and were impressed with his knowledge of windows and passion for his work. He outlined the pros and cons of windows and everything that they had to offer. We asked that the windows match what was being removed so as to retain the look without wide plastic frames and minimal glass. Well, they delivered what we wanted in looks and great installation. Immediately we noticed a difference in the warmth and quietness of the room during the winter months. We have had other windows installed in our home but these are superior. Not cheap but certainly value for money and great quality. Honest about their product.

1 of 1 people found this review helpful.
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Heather  in Ajax
Heather in Ajax
1 review Ajax, ON
10/10

Great product, great salesperson and a fantastic installation experience

Albern Home Improvements
416-291-1106
1276 Ellesmere Rd
Toronto
ON
M1P 2X9
CANADA

after a visit from a prcfessional and knowledgable sales person, we ordered 4 windows from Albern including a very large now window. The service was prompt and the windows are gorgeous. The installation went extremely well and we are happy with the product. Salesman Frank was easy to deal with, helpful and friendly. We have more windows to replace and will use Albern again

1 of 1 people found this review helpful.
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Ingrid  - Ajax in Pickering
Ingrid - Ajax in Pickering
2 reviews Ajax, ON
10/10

New windows and doors

Paul and Lori were recommended to me by a friend and I am thrilled with my new windows and doors. The product is exceptional, the installation was great and the entire team; Paul, Lori, Nathan, Mike, Todd, Dave.....everyone has been awesome to deal with. Any time there was any issue that arose, Paul made sure that it was addressed immediately and taken care of.
I would highly recommend Albern to anyone looking for windows and doors!

1 of 1 people found this review helpful.
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Kim Jones & Co
Kim Jones & Co
3 reviews Markham, ON
10/10

Renovation of home - All windows and doors

As a Renovation Interior Designer I see many companies who claim to be great, but have little follow through. Jeff Neveu from Albern has a huge dedication to the Customer and to me, the Designer / Project Manager - who is ultimately responsible for the outcome of the Project / Reno. Even though Albern's office is in Pickering, Jeff Neveu traveled to my Client's home many tines to make sure the details were right. Jeff always took calls from me and from the homeowner to ask about details, and installation dates and just overall "how will this work with that" questions. He is great to work with!
That kind of attention tells me he cares, has the back up of his company and that they are ALL committed to being a long term project contributors. We are only as good as our last project - and for Jeff and Albern, their Project in Markham is great - as are the rest of the people who have contributed from Albern.
I recommend Albern and will continue to do so going forward.

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Heather Martin in Toronto
Heather Martin in Toronto
1 review Toronto, ON
9/10

New Windows and Doors

We met Jeff at the 2014 Home Show. We loved how he listened to what we wanted without doing the hard sell. We had him do two windows in our home (kitchen and dining room). They are just lovely and the service we received was outstanding.
We loved them so much that when we bought our new house we went right back to them. We replaced all the windows and doors in the house. Again the service was excellent and that says something considering the project has been a huge challenge. We had them make the two basement windows much bigger, which meant they had to dig, tie into the weeping tile and put in window wells. Our living room window is huge and they still managed to give us a beautiful awning window. We went with a custom stained glass front door. They had us meet with the glass designer so that we got exactly what we wanted. That door is just stunning. It is an absolute show stopper. They also did our garage door. So everything was a perfect colour match. I would recommend Jeff and his team any day.

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F & S from Durham Region
F & S from Durham Region
1 review Ajax, ON
10/10

Two Time Satisfied Customers!!!

On two occasions in the last year and a half, we have called upon Paul and Albern to help us with our windows and front door purchases. Both times, Paul's experience and eye for detail were extremely helpful with offering suggestions as we weren't quite sure what we wanted. Mike the installer was awesome, both times he looked after the jobs like he was doing the install at his own house. We are quite pleased with Albern's knowledge and service...we will use them again and would highly recommend them!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Albern Home Improvements

Steel/ Wood or Fiberglass Insulated Entrance Doors Storm Doors and Storm Windows Thermal Replacement Windows in Aluminum or Vinyl Sliding Patio Doors and Garden Doors Porch Enclosures and Three Season Sunrooms Retractable and Fixed Awnings Siding, Soffit, Fascia and Eavestrough Railing and Shutters in Aluminum and Vinyl Garage Doors and ...
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