Krishna K.

The stones on our front porch was eroding away as it was very old. Stan came to give us a quote and was very knowledgeable about the stones we had, and told us that the these should not have been placed on the porch where water runs down. He suggested that we put in natural stones. His team came in 2 weeks later and took their time cutting and placing the stones in very good pattern. They completed the job in 4 days as predicted, and the porch looks stunning now.

Yuriy was replacing the faucet when he realized that the cold water line could not be connected since the piping was a little shorter. He explained the right way (with warranty) and also the shortcut for making the faucet work. We choose the more expensive right way and he completed the work within 2 hrs which included welding and extending the piping.

Jeff was very professional when he came over for a sales pitch and explained about the doors very well. We also went to their showroom at Pickering and we were able to see the patio door and and a similar front door before we confirmed the order. Jeff was very responsive during the 10 day period before we confirmed the order. Jeff told us that we would have the entire job complete in 4-8 weeks. After 5 weeks we did not get any call about the expected install date and had to call them multiple times to get a date for the patio door. Jeff would almost never call back. We finally had the patio door installed in about 8 weeks, Kwong and Nathan did a good job and the attention to detail was very good. We kept calling every week for the front door, but we did not get any concrete answer nor a call back on time. The response was always "we will check and call you back" and call is never returned. In between Jeff called once to tell us about a problem with our choice since the manufacturer was no longer supporting our choice and we made slight adjustments to the order. Finally after 19 weeks we received confirmation about the install and the job was finally complete after 20 weeks (not 8 weeks). Again Kwong and Nathan did a great job with the install and we are the very satisfied with the new door and the quality of work performed. Overall we are dis-satisfied with the response from Jeff and Laurie after we confirmed the order and lack of communication from them to tell us about the delays. We would think twice before calling them again since their customer service is not what we expect from any company we want to deal with.

Joe came in promptly on time and started to work as soon as he come in. He explained to me about the design fault with the water drip system in the freezer and completed the job, cleaned up a little mold as well within 1 hr. He also pointed out the air vents in the bottom of the fridge was clogged with dust and explained to me on how to clean it to help the fridge run more smoothly. Would definitely call him again for any problems with my appliances.

Anthon was very professional when he came to see us for a quote and was the only deck guy who suggested a two level deck to compensate for the reduced height at the end of the covered patio. He explained the pros and cons of all decking materials very well as well. During the install he had to make slight alteration to his foundation location because of a gas line and was very flexible to add a skirt in at the last minute. Overall his team's quality of work was excellent and was finished on time and budget.

The work was done in a very professional manner and he explained all the reasons for rats showing and how to avoid them in future.

The sales agent showed up on time was provided me very good suggestions about where to place the units. He also gave the options for the Furnace and explained me the pros and cons of the different models available models. The installation team was very professional and arrived on time and they clearly communicated what they were going to do. When they were done, no one could notice that they installed a new furnace and AC unless I told them, everything was so clean. The team also checked with me couple of times later to check if the AC was working well and if I had any problems. I would recommend Spring Home for anyone looking for a new furnace or AC.