A1 Air Conditioning & Heating

Called A1 as they had supplied the unit in 1999. A mechanic was at my home within 2 hours in the middle of a hear wave. 15 minutes to diagnose, out to truck to check for parts. Had the part (fan control board had blown), installed and AC running within an hour. Polite, professional, thoroughly impressed. Checked the cost of part online, and thought A1 price was fair with taxes and installation cost. Not to mention,of course,immediate delivery :). Systems are getting old, I will definitely talk to A1 when replacement is needed.

A1 Air Conditioning & Heating replaced 20 yr old furnace with a Daikin. The entire experience from sales to install was excellent. Sales (Richard P) was candid in his explaination of various solutions and products to meet our requirements and prepared a detailed comparison of three options which met our budget. Installers Mike P and Mike M are professionals. They explained the install and reviewed all the operational info with us. They took precautions to protect the work area and the route to it with drop cloths and clean up was excellent as well. Very pleased and recommend A1 Air Conditioning & Heating without reservation.

Service technican came promptly to access the problem. Our air conditioner was 17 years old and they recommended fixing it would be too costly with no warranty. We agreed to have the salesman come (he was there quickly) and made 3 detailed recommendations. He was extremely thorough and we purchased the new air conditioner and it was installed within a week. The 2 installers that came were professional, courteous and very neat. Both my husband and I have used A1 Heating and Air Conditioning for both our homes and would recommend them highly. They are honest, professional, prompt, with great products and we appreciate the great service they have always given us.

I hired A1 for an air conditioning repair in April. I had a technician to my house promptly to evaluate and diagnose the issue. He quickly and efficiently found the problem. It was not fixable in the same day, but at a follow up appointment, he reconfirmed the issue and did a thorough and efficient job at replacing the unit. There were a few bumps along the way with respect to scheduling, but the owner of the company was in direct contact with me over the phone to sort out the issues. He very generously refunded a large portion of my fees to compensate me for inconveniences associated with rescheduling.

Overall, a very knowledgeable repair contractor and an owner who clearly cares about customer satisfaction. We will use them again.

Wow ! !

My first thanks go to the installers. SUPER professional !!. Extremely clean, thorough and meticulous. These guys even took the time to fix other contractors mistakes without charge.
Best contractors I have hired to date . .

As for the installed equipment - - I would have never believed that a new furnace would give me a new home ! ! Installed Lennox's high efficiency series - Furnace and air conditioner.

I no longer have cold spots anywhere in my house. The quality and comfort level of warmth is better than my other home's hot water baseboard heat. I no longer have gusts of hot air followed by cold breezes until the furnace fires back on again. Rooms that I needed to run space heating fans in are now a thing of the past. The whole house has even heat and the humidity level is perfect ! !
The furnace is so quite that the silence in the house is immediately noticeable. The furnace fan works so efficiently and at such low speeds. My bills are dropping off the charts. Enbridge and Toronto Hydro probably think I have moved south for the winter. The natural gas usage is way down and the electricity for the new fan is a tiny fraction of what it used to be. I can't wait to see what air conditioning season is going to be like !!

Thanks A1 and thanks Gord Burns (sales) for all your help.

Had a no heat situation during the coldest week just after Christmas. Called around for quotes. The cheapest quote was someone who came over and wrote the price on a brochure. Actually he simply said the number, I wrote it down. A1 came and gave me a thorough walkthru of the process c/w written detailed quote with attention to detail. Next day, installers did a good job with the installation. Now I am in the process of securing the rebates and A1 has helped with that. Happy with A1. I don't give 10's to anyone so 9 is a very good score. Would recommend them definitely.

21 year old furnace died on one of coldest days in early 2015. We had A1's Supercare Protection Plan (highly recommended). They came within 1.5 hours of my call. Diagnosis was dead heat exchanger (and CO present), so gas turned off & new furnace needed. Sales came out early afternoon. They gave us 2 portable heaters to help get through the night and came at 7:45 AM next morning to install new furnace. Staff were nice and kept our house clean. New furnace was in 3.5 hours later and they were on their way after cleaning up. Great professional work and manner. Nice new Lennox furnace tied into existing ducts, humidifier and thermostat; new vent not thru chimney but direct vent. Showed and explained what was done and answered questions before leaving. Staff followed up the following week to see if happy with service. All staff professional and polite and always timely in response to our calls for service. Highly recommended!

Quick courteous response. Low pressure. Good disclosure of features, benefits, options, costs and financing. Next day installation -- no issues. Polite installers left the basement clean and tidy. Good operating instructions.

On November 2005, I bought and paid for (via Home Depot) a 2-Stage TUX060R93BW (XL-90) Trane Furnace but instead, A-1 Air Conditioning, the certified installer under contract with Home Depot, installed a SINGLE-STAGE, MUCH LOWER CAPACITY, LOWER PRICE TUX0C936D3 (XR-90). It was the Trane personnel who discovered the substitution. Also, Direct Energy which is currently maintaining the furnace found out that the pipes installed is smaller considering the distance of the furnace to the wall and length of the AIR INTAKE or OUTAKE; the reason the furnace keeps on 'dying.'

It my opinion, the substitution was either intentional or the personnel involved in this installation were grossly incompetent.

Instead of replacing the wrong unit installed, I accepted the refund of the price difference because I believed then that the owners have nothing do to with the substitution.

An Update:

Upon reading the above, Peter Messenger, A1 president, offered to replace the old Trane unit with a more powerful 80,000BTU Carrier furnace. And he did, last December 9, 2014.

Thanks to HomeStar.com and to Mr. Peter Messenger- There are really several good, caring people around us.

I tried to turn the heat on last week but the furnace would not start. The air conditioner was working fine so that really blew my mind. I called A1 and they came the same day. Turns out that a bird had built a nest in the exhaust and caused the h=whole furnace to shut down. He diagnosed it fast and even replaced my filter or me. I thought the price was cheap too. These guys are fast and honest. pretty hard to find these days.