My wife and I had just purchased an older home that had an oil furnace, older water heater, and no AC. We were anxious about hiring the right company to do this major work, as it would represent an important and expensive investment in our new home.
Andrew was phenomenal throughout the entire process. He worked accommodated our schedule so he could be there during one of our visits before we took possession. He did a phenomenal job explaining the systems to us, and never tried to upsell us on anything we didn't need. He helped us pick an appropriate Propane Furnace, Tankless water heater, and air conditioner for our home.
However, what really impressed us about Andrew was his insight on the efficient placement of our new HVAC systems to maximize space in our basement. He had wonderful ideas about the install, and more importantly, he delivered on every single one. He took charge of this complex installation, and went above and beyond for us. He coordinated electrical work, duct work, oil tank removal, and even worked with our water filtration company to coordinate the placement of their items in the new utility room.
He took care of every concern we had and took charge coordinating everything so we could focus on the move. As this entire process was brand new to us, we had many questions, which he always answered promptly. He even managed to get the oil removal company to leave the tank for us so we could sell it.
The installation team was incredible as well. Rob and Gage showed up on time and worked incredibly hard each day to get the job done. They bent over backwards to help us coordinate the install with our Propane company and were professional, friendly, and approachable. They took the time to explain the systems to us afterwards, and we had absolute confidence in their professionalism and ability.
Everyone we have met from A1 has been courteous, professional, and passionate. We owe A1 and their team a great deal. They made the entire process incredibly stress free, and our home is much more comfortable thanks to them!