A1 Air Conditioning & Heating

We have been customers of A-1 for over 25 yrs and during that time we have never found anything to complain about...reliable, friendly, efficient service. All technicians have been great! Dean was the last one to visit our home..he exemplifies what service is all about.

Dispatch #59675
A1 was recommended by neighbour.From the time of the call from the salesman to the after installation follow-up,I have received excellent service.All personnel have been friendly and very professional.The installation was done promptly with respect for home-eg using carpets and thorough clean-up .
I would highly recommend A1

Dispatch 59687. I had a new AC and furnace installed (Daikin), and I was very pleased with the professionalism and quality of service from start to finish. I obtained several quotes and A1 was the most knowledgeable and straightforward, and provided two clear options that suited my needs. I am very happy with the quality of the product and installation, A1 provided exactly what was promised with no surprises. I would certainly recommend A1 to anyone.

Dispatch # 59274
Placed a call for A1 Air conditioning regarding air balancing and a furnace tune up. Mike B, Home Comfort Specialist showed up right on time and listened to my concerns. He was very professional and explained the issues in a less technical language. My issues were addressed promptly and I am happy to say that my family will be warm this winter. Thanks Mike and the other gentleman who helped him with the job (Craig).

Our air conditioner shut down in the midst of the recent heat wave but A1 came to our rescue the same day. Within 5 minutes of his arrival Mike had diagnosed the problem. Using parts from his truck he had our ac back up and running within 30 minutes and he stayed around long enough to ensure it was operating correctly. We've been customers of A1 since 1997 and have always been delighted with their service. With our ongoing maintenance program all this was done without further cost to us - delightful!

Dispatch #58935. I called A1 after speaking a other companies and Gord came over next day on a Sunday. He took his time explaining the entire process to us and what they would do, something that others didn't. A few days later Perry (installer/technician) came by on time and was extremely professional. My son asked Perry for a cardboard box (from the furnace), he took a couple minutes to empty the cardboard box so my son could build his fort in it. They went the extra mile on everything including cleaning up the area!

On Thursday July 30 leading up to the August 3rd long weekend our AC stopped working. We called A1 Air Conditioning to come and look at it. They said they'd come in the afternoon between 1 and 5. About 15 minutes later they called back and said they had a service person in the area and could come right away. After the service man, Matt, checked the AC he advised us the Evaporator Coil had froze up and they would have to inspect it to see if it could be repaired. This would cost around $240., but with no guaranty it could be repaired and if it had to be replaced it could cost over $1500. Because the AC is 27 years old he thought it would probably be better to replace it then replace the Evaporator Coil because the main unit outside could go in the near future. We had him arrange to have a salesperson call us to get a quote on a new unit. The sales rep, Richard, called and said he could come the following day, because he would have to look at our furnace before he could give a us quote. With the long weekend coming up we thought we would like to have something done before that. He said he would check to see what he could do and called us back within a few minutes and said he could come later that afternoon. It happened that Daikin had a special on their AC's until the end of September. After receiving a quote we decided to order it from A1. They were also able to find that they could install it the next day (Friday). The installers, Mike, and his partner were very friendly and installed it in less time then they actually quoted. We would not hesitate to recommend A1 for their service especially the way they handle all the necessary paper work to get any rebates for us.

We have used A1 for many years because they work professionally. They may not be the least costly but we trust them to do what is needed. Our AC drain pan was leaking so we decided to have our furnace check and clean done early this year. Too many issues with the old furnace so we decided to get a new one. Scott, the salesman, was very personable and I appreciated that he said only our furnace needed replacement, not the AC. Greg and his partner, the installers, were also very friendly, explained what they were doing and, I hope, fixed the drain pan issue. Greg even restarted our two gas fireplaces for us. I would recommend A1! Dispatch # 57667.

We called A1 as our AC was not working. Mike, the repair technician told us that the line was frozen and laid out our options of repair or replacement. We decided to replace the unit and after 3 separate quotes, we chose A1. Scott, the sales person explained our options clearly and answered all our questions. The technicians were prompt, efficient and tidy. When the job was completed, Mike showed us the new AC, explained the work done and went over the maintenance of the unit. We would highly recommend A1!

We have been A1 Air Conditioning & Heating customers since 1987 and we have been very pleased with A1's Supercare Service that we have received over the years and our Technician Imre who comes yearly to perform the required maintenance. When Imre was at our home on June 22 he recommended that we replace our old Air Conditioner as it was not performing at its optimum after all of these years. Imre referred us to Sales. We were very impressed with the entire experience from sales to install and the follow-up quality assurance inspection. Our Sales Person (Richard P.) was very informative in explaining the various products to meet our requirements and prepared a detailed comparison of three options for us to consider. We decided to replace our 17 year old furnace in addition to our air conditioner. The installers - Perry and his partner were fantastic. They arrived on time and were very thorough in explaining the work that was to be done. They took precautions to protect our carpeting and the work area in our furnace room. They were very respectful in doing a much appreciated cleanup. Perry was excellent in guiding us through the process of how to use our new thermostat so that we had a good understanding of how to program it to meet our needs. We were very pleased to receive a follow-up quality assurance call from Garry a week after the installation to schedule a visit to our home. Garry kindly accommodated our work hours and scheduled us in at a 5:15 pm appointment time. We are very happy with our new Daikin Furnace and Air Conditioner and we would highly recommend A1 Air Conditioning & Heating to prospective customers.