All the pieces in the store was very soft and comfortable - which was the #1 criteria I had to buy a set. The set was delivered the next day, however, all the cusions and pillows on the set were very hard - almost cardboard like. I went back down to the store to see if I could get the set off the floor that was exactly what I wanted and thought I was buying. The salesman promised he would ask the owner for an exchange, so far, he is ignoring my phone calls. This is unacceptable and false advertizing. Was I a victum of bait and switch? I may get legal help to fight this, write the chamber, and wwrite the papere.