All the pieces in the store was very soft and comfortable - which was the #1 criteria I had to buy a set. The set was delivered the next day, however, all the cusions and pillows on the set were very hard - almost cardboard like. I went back down to the store to see if I could get the set off the floor that was exactly what I wanted and thought I was buying. The salesman promised he would ask the owner for an exchange, so far, he is ignoring my phone calls. This is unacceptable and false advertizing. Was I a victum of bait and switch? I may get legal help to fight this, write the chamber, and wwrite the papere.
- Approximate cost of services:
- $1,700.00
- What could this company do to improve their services?
- Deliver what is in the store.
- Any advice to offer fellow homeowners facing a similar project?
- Look around...pay a little more for better quality. Go to a reputable store that has a return policy.
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