Navigating the Pandemic: How HomeStars Has Helped Pros During COVID-19

Navigating the Pandemic: How HomeStars Has Helped Pros During COVID-19

The Covid-19 outbreak has impacted everyone, including home service pros and homeowners. During these unprecedented times, we have seen home service pros tackle business challenges with perseverance and determination. HomeStars has connected homeowners looking for credible home service pros to the people they feel confident can do the job safely and exceed expectations. Here are some of the ways HomeStars has helped businesses during the global pandemic.

Build Trusted Relationships

Homeowners know where to find reputable pros they can have confidence in, and that’s on HomeStars. Because HomeStars had been helping homeowners find home industry experts for more than a decade, homeowners knew where to turn to for their home service needs when the pandemic hit. HomeStars is known as a trusted site with honest and accurate reviews with real project photos. During the pandemic, homeowners have continued to depend on our platform to find the right people to build relationships with for future work. The HomeStars platform has the capability for homeowners to now request help for jobs down the road and start planning well in advance for future home projects.

Continue to Manage Reputation

Although home service pros may have been out of work, those with HomeStars listings were able to continue to work on their online reputation to build a trusted brand that people want to hire. By collecting reviews from past clients, responding to reviews and encouraging clients who have more time now to write a detailed review, home service pros were still able to manage their reputation online and set themselves up for success when homeowners were ready to hire. Whether a homeowner wants to find a new pro immediately or is following up on a company they are interested in hiring, HomeStars reviews are the defining factor as to who they choose to hire.

Contactless Hiring Experience

Before homeowners hire, they go to HomeStars to browse through companies, read their reviews, and check their Star Score compared to competitors. Once the homeowner has selected a home service pro they feel confident in, HomeStars can assist in facilitating the hiring process. With the chat function, home service pros can quickly send homeowners quotes without in-person contact.

Homeowners on HomeStars have immediate access to reviews and contact information to pros in their local area. The geo-targeting function of HomeStars has been of great value while hiring during the pandemic to ensure jobs stay local, are done in quicker time frames and that travel time between jobs is minimal.

An additional benefit to how the HomeStars platform is instantly identifying the HomeStars Verified badge on the profile of a possible hire. The HomeStars Verified badge on a home service pro’s profile tells the homeowner that they have passed all background checks and have all required business credentials needed to start a job as soon as possible.

Show Homeowners You Care

HomeStars is the place where home service pros can let their clients know what they are doing to ensure jobs are done as safely as possible. Home service pros can add photos to show what measures are being taken on-site to make home projects during the pandemic possible. HomeStars profiles can be updated as often as needed to adjust bio information with Covid-19 protocols and provide relevant up-to-date information. Not only will this show homeowners that their wellbeing is your number one priority, but adding another level of trust with your company.

Homeowners continued to visit the HomeStars platform to plan future projects and research home service pros when the pandemic hindered home project completion. By requesting client reviews virtually to build your online reputation, having a contactless hiring process, and ensuring your profile reflects your safe business operation procedures, HomeStars can help you stay competitive during these uncertain times.

Learn more today about how HomeStars can help develop your business as a trusted brand that homeowners feel confident in hiring post-pandemic.

Questions? Contact your dedicated account manager, today, or call 1-800-701-9265.

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