Reviews

10/10

Mark came out originally when we lost a branch off a tree in front of the house. He told us that, if we were to have another ice storm, we would be in trouble as our trees had been badly pruned and had a lot of weight on the end of the branches. We were to call back after the leaves had fallen off the tree and they would prune properly. The trees looked fantastic afterwards. So professional and they left everything spotless. In the windstorm last week, our neighbour lost almost her whole roof. Our beautifully pruned trees did not lose one twig.

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Company Response

Thanks for the review Lesley.
Happy to hear your trees remain beautiful!

10/10

What a breath of fresh air Lester is. My convection oven and ice maker in the fridge needed repair. Lester thoroughly inspected the ice maker and all of the connections but has to come back to change a valve. The oven, he could have replaced parts but found a much more economical solution to my problem. (the door seals on my convection oven were leaking, so he just changed the door with the bottom oven which is not convection and not used nearly as much). It is honestly the first time that my husband felt we had a very competent repair person who was not in to pad any bills but to effect the best repair at the least cost to us. The response time to come was extraordinary. I called after hours and had a phone call at 9 the next morning. He offered to come out the next day. We now would not use anyone else for our appliance repair.

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10/10

We have been with Pool Man now for many years. We have used other companies for opening and closing in the past but always seem to end up with the filter or chlorinator improperly winterized or screws missing in the spring. Never that problem with pool man. The pool is perfectly closed every fall and reopened impeccably in the spring. The come when they say they will and if there are any mechanical issues with the equipment they come within the day to fix it. There may be other companies charging slightly less but it is a false economy as we always seem to end up having to pay to fix stuff if we use anyone else. Also the amount of work they do in the pool opening means that the pool is clear in about 24 hours instead of taking 5 days with me doing the hard work and vacuuming.

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10/10

I was very impressed with the speed of response from Public Plumbing. Turnaround from email was about an hour. The work was to remove a garburator, replace the sink drain and piping and to replace a kitchen faucet. The work was done swiftly and professionally and I felt that Phil was very competent and the price was fair. Phil, the plumber arrived at exactly on time. I was more than happy with Public Plumbing's speed of contact as the number one listed company on the Homestars list failed to return 3 phone calls and an email over a 4 week period. I would certainly use Public plumbing again

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Company Response

Dear Ron and Lesley! Thank you for giving us an opportunity to complete the plumbing work that you required, we are glad we were able to help when others fell short. We strive to provide excellence in customer service and work quality on every level and Phil will certainly be hearing about this kind review! Your recommendation is greatly appreciated, please take care!

10/10

My dryer broke down and I immediately turned to HomeStars as I had had very good experience when I needed an electrician. My last appliance repair experience on my oven was not a good one. I had used the repair person from the store where I purchased the oven (took 6 weeks for me to get the fix finally done). Had I looked on HomeStars I could have seen they only got a rating of 2!! I was very pleased to find JSN Appliances Repair. Sam answered the phone immediately and gave us a time for the next day, following up with a very courteous confirmation text . He phoned the next day to confirm again and when he was running late called to let us know and assure us he was still going to come. Having asked for the dryer model and serial number, he had all of the necessary parts and the job was done efficiently, quickly and cost efficiently. I now have a working dryer in less than 48 hours after it broke down. JSN has earned all of the reviewers "10's" and I would certainly use them again.

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Company Response

Thank you Lesley for taking the time to write the Review. It Was a Pleasure Fixing your Machine. We Appreciate your business very much. looking forward to serving you in the future. Best Regards, Sam

0/10

Bought a deal on Living Social for this Duct Cleaning Service. We made an appointment and called to confirm the day before. We did not hear from them (we are both home all day). I phoned and e-mailed through their website but after another few attempts and no call back I called Living Social. They called the company on my behalf to reschedule but to no avail. I have subsequently called 3 more times with no response and finally Living Social gave me back my money. They have apparently refunded most of the folks who bought the deal and have then been unable to contact the company

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