The owner personally came over to give me suggestions on putting shelving into our small bedroom closet to make it the most efficient space possible. He measured and gave a quote on the spot. He also looked at our bathroom where I desperately needed drawers and had several contractors over before him - they all said it would cost a fortune to have "custom" drawers made. He took a look at it and knew he could do it - he also gave a very reasonable quote for that on the spot. We of course went through with the work and the man that came in to do the installation was amazing - he was quick and efficient and we have never been happier. We plan to have our son's room done next and a few other spaces in the house.