Lando Lighting Galleries

Lighting
210 Clarence St Brampton ON L6W 1T4
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Lighting
Lando Lighting Galleries
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65%

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Reviews by rating (past 12 months)

Reviews for Lando Lighting Galleries

Average customer rating:
6.7 10 (54 reviews)

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Patrick in Brampton
Patrick in Brampton
2 reviews Brampton, ON
0/10

I CAN'T BELIEVE THEY ARE STILL IN BUISINESS.

Since my experience with this terrible company and my posted review I have warned many people about Lando lighting and have successfully detured people from shopping there. I know of 2 people that shopped there despite my advice not to go there, and both had to cancel their orders do to same story as mine, sell as NEW ship USED OPEN BOX. Look at the picks, notice one box actually says "DISPLAY".

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Private User
Private User
Private User reviews Vaughan, ON
0/10

Worst Customer Service

They never follow up, you have to chase them. Kept on the phone for some time (on purpose) before the person you are calling for picks up. Are improperly updated about the update of product. They will tell you for months that they placed the order and are waiting for it. Then tell you "oh we are in process of ordering." Tell you the product is ordered and expected in x number of weeks. When you call to follow up, advised that the product is discontinued. This is NOT a game. They need some proper education and training on proper customer service.

1 of 1 people found this review helpful.
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Shilpa in Brampton
Shilpa in Brampton
1 review Brampton, ON
10/10

Excellent

The light that I wanted was not in stock . When the owner discovered that an electrician was at my house he offeedc to remove it from his floor and pack that for me . Pricing was amazing . Excellent service and very friendly people

0 of 1 people found this review helpful.
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hefthimi in Oakville
hefthimi in Oakville
1 review Oakville, ON
0/10

Took thousands of $'s of my money, Didn't Deliver the product!!!

Two months ago, I ordered a long list of lights from your store for my new home and paid 100% of the invoice prior to delivery because Nicolas (your sales person who is part of your family that owns this store) confirmed that everything was in stock and that it would be shipped. He even said that he checked everything himself. Now I know that this was intentional on his part to collect money. When the shipment arrived half the order was missing, parts were missing from the lights that did arrive and things were broken. I gave you a lot of money based on your promise to deliver the FULL order in its entirety. You now have thousands of dollars of my money (you know the amount, its 5 digits!) and you haven't replied to any of our multiple emails or phone calls and haven't shown the courtesy of a reply. I know that you are doing online sales during covid and are still running a business but have conveniently not replied to our messages. It’s been 2 months that you have been holding onto my money and I don't have half the products on the invoice I paid. That's not exactly living up to your claim to have good customer service. Please reply to one of our many requests to resolve this. I know that you know that there are legal ramifications to your actions. I'd prefer not to pursue that path. I want my lights or a refund immediately in the next 24 hours. There is no scenario where you get to keep my money without delivering the order. We have tried for weeks to do this by contacting you directly and Nicolas even communicated that he is aware of the short shipment and will handle it but he has since not followed up on this promise either. Ignoring your customer demonstrates a complete lack of respect and entitlement and shows how little you care about your customers. Your complete lack of responsiveness and lack of being considerate speaks volumes to your less than optimal values and integrity. I want resolution in the next 24 HOURS!

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Niagara On The Lake, ON
10/10

Excellent service

Lando offers a great selection lighting in their showroom. Their staff is helpful and informative and go the extra mile to make suggestions based on room sizes, ceiling heights and style of decor. If something isn't right, the company stands behind their product and offers excellent after sales service as well.

0 of 2 people found this review helpful.
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Company Response

Dear Private User,
Thank you for your positive experience at Lando. We appreciate your very gracious review. Looking forward to seeing you soon.

Private User
Private User
Private User reviews Brampton, ON
10/10

HIGHLY RECOMMEND

I would recommend this lighting store out of all others. I have never been treated so well, since the moment I walked into the store I was greeted with a warm welcome and the staff were happy to help me find lights for my house. I have recommended to all my families and friends.

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Company Response

Dear Private User,
Thank you for your kind review and positive experience; along with your reccommendations to family and friends. Looking forward to seeing you soon.

Private User
Private User
1 review Toronto, ON
1/10

Exterior Lights

Great selection with no customer service. Do not return calls or follow through as they say. Stood at counter and was asked by the owner if I was being served. I responded “finally”. He gave me a look and walked away. Horrible attitude. I would go there to look for a product but go buy it elsewhere where you are treated with respect

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Company Response

Dear RV
We take our reviews very seriously, and we wish to assist you in anyway that we can. Our customer service team wishes to assist you, we have a few options to help, you may speak directly with our manager Nick 905-453-9881, you may contact by email our customer service team at, sales210@landolighting.ca
We want you to have a positive experience and we thank you for your compliment in our selection of product, we work very hard to find everyones style. We look forward to hearing from you. Thank you

Private User
Private User
Private User reviews Toronto, ON
10/10

Nothing compares to them!

I have had the best experience with lando lighting. I have been going to them for manyyears and have never been disappointed. If there was any issues lando had the problem fixed within the day. On top of it they are the nicest group of people. I have told my family members about them and they have ordered many times as well and always leave happy. I would recommend to everyone.

0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lando Lighting Galleries

One of North America's Largest Lighting Showrooms! How you light your home says everything about that space. Is it warm? Is it inviting? Is it to die for? Did you get it for up to 35% off? If you went to Lando Lighting the answer is "yes". Everything looks better ...
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