The service we received when purchasing a new home from Kaitlin Group was fantastic, but after we purchased, the service was horrible. We had a number of problems wrong with our new home, and the contractors that were sent over to repair were very sloppy and in most cases made the problem even worse. We had to then get someone else in to fix what the contractor had done. So, in one sense - we had a good experience when purchasing the home, but a horrible experience once we were in the house. After 3 years, most of the problems have been resolved, but only because we have had to persistently complain to them.