Reviews

10/10

Very satisfied, repeat customers. MSD transformed our backyard (pool, hot tub, cabana, etc) into a resort style oasis. We were so pleased, we had them return the next year to do our front yard. Marco and Sandro are a pleasure to deal with - from initial consultation and design, to the ongoing communication and quality work. I high recommend them if you are looking for top quality work done right, on time, and at fair prices. Extra special thank you to Roy (Carpentry Division) - he's probably the best carpenter in all GTA

Approximate cost of services:
$50,000.00
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Company Response

Thanks for the review! I'll make sure Roy sees this!

10/10

Excellent service from the very first call. I received a fast and accurate estimate for the cost, the office scheduled the work quickly, and the crew showed up exactly on time and did an exceptional job (they even did some extra work that i wasn't expecting which is really going above and beyond). You don't often get this type of service, attention to detail and pride of workmanship these days. I could not be happier and would not hesitate to use Tip Top Trough again or recommend to a friend. Thank you from a very satisfied customer!

Approximate cost of services:
$1,200.00
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Company Response

Thanks so much for your kind words and taking the time to provide feedback on the service from start to finish!

10/10

I kept hearing noises from the attic and discovered I had a not so friendly racoon. I immediately called Gates having used them before and knowing how responsive and effective they are. Upon making my phone call, I was able to get immediate support from Brad and Nick - both were great. Nick, in particular, went way above and beyond my expectations to diagnose the situation. He thoroughly inspected the attic, the roof and used an infrared scanner to precisely locate mommy racoon and her babies. He then strategically opened a spot on the roof/soffit to gently coax the mom out, while he rescued the 3 baby racoons and left them in heated box for mom to reunite later that night. My roof and soffits have been repaired (better than before), no more sleepless nights, and racoon family is back together - thankfully at another den and not my roof. The entire process was simply remarkable. I highly recommend using Nick and the Gates crew - good people and experts at their craft. They are serious about your satisfaction being guaranteed.

Approximate cost of services:
$900.00
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Company Response

Hi PG, I would first like to thank you for trusting us a second time to solve your wildlife problem. Secondly, I love your review. You perfectly explained our procedures and mentioned that we "are serious about your satisfaction being guaranteed". No truer words have been written, we truly want our customers to have an excellent experience. I cannot thank you enough! Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner for 7 years in a row (2021, 2020, 2019, 2018, 2017, 2016, 2015).

10/10

I have a 30+ year-old Marley Tile roof, with a few trouble spots causing leaks in house and garage. Trying to find people who know how to work with Marley roofs is hard - trust me, I've tried with limited success ($5000+ later and still had leaks dealing with another company). Luckily I found Brad! Brad and his team are responsive, prompt, professional, and get the job done - at a reasonable price. No more leaks. If you want the job done fast and done right - just call RoofRepairs.ca, The entire team - Brad, Kim, Tara - they understand customer service. I have also called Brad back for some unrelated roof matters, and will say the after sales support is just as good. The team was responsive, and when Brad came, he not only investigated and repaired the new issue, he re-checked his previous work to make sure it was still in good shape. He did all this for $0. That's customer service! I would highly recommend Brad and his team for any roofing issues you may have.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for the very kind review! We do our best to provide reliable & honest roofing services and find it very rewarding when we hear such wonderful reviews from our customers. Many thanks for choosing RoofRepairs.ca.