During a big rainfall we had a leak in our master bedroom. I called roofrepairs.ca after a recommendation and Brad answered the phone. It was a welcome relief to speak with him; he asked me all about the history of the problem. The best part was he was nearby and offered to come look at it right away. True to his word he was over in less than half an hour and up on our roof in the rain. He went over what he saw with us, showed us pictures and was able to fix a problem with the flashing. We still need a chimney rebuild in the spring. He didn’t charge us for his visit and followed up to see if the leak improved, which it did. I really appreciated how responsive he was and how he took the time to explain his reasoning so we understood what was happening. He was a pleasure to deal with and we will be calling them to follow up with the larger repair in the spring.