We contacted Mercers Masonary about the removal of our chimney stack, the replacement of our gutters and leaking roof and the removal of an animal in our attic. Alex came right away to check everything out and prepare a quote. Unlike the representative of one of Toronto's biggest roofing companies who only took a look at the front of the house and then was never to be heard from again, Alex not only climbed up on the roof and took photos of everything but also went up into our fairly inaccessible attic to look for the source of our roof leak. He sent us the (very reasonable) estimate right away and started the job just a few days later.
Alex and his crew were extraordinarily professional, tidy and friendly. He provided regular status reports and always answered and returned phone calls and emails. The work was done flawlessly and quickly. What impressed me the most: right at the beginning of the job, Toronto was being hit by a severe storm in the middle of which Alex showed up and climbed up on our roof to make sure the new shingles were holding up!
After a very long and frustrating home renovation this was by far the most professional and enjoyable experience.