This company does a lot of commercials but don't be fooled by their greed. I've never seen a business that operates at this size and is this shady. I'm writing this review to help other home owners. I'm close to suing this company. Please read closely to avoid being tricked by them. We have a water heater from reliance and it was time to service it for maintenance. The technician came and serviced it, seemed nice and all, and mentioned they started a new business with pluming insurance and said if I was interested he could provide a brochure and info. I said sure send me some info. A couple weeks later we receive a bill for this pluming service. We were confused. Neither my wife nor I signed up to this, no one even remotely agreed, no signature. How is it possible and legal that a service is added to an account without documentation and signature? This company should be ashamed for the greed demonstrated by this type of business practice allowed. Even if it's a human error (which they did not admit), their systems allowed it without signature or any type of home owner agreement. Do you know what this means? This means they can charge you extra any time. Professional systems have guardrails to prevent companies from doing this even if they wanted to. This isn't the worst, the worst part is after calling into customer service, instead of trying to help me, they were aggressively pushing us to buy an AC, after I tried to get the conversation back to resolving this illegal charge and plan being added, they actually booked an appointment without consent. This is illegal. I'll be writing a report to BBB (Better Business Bureau) as well. I had actually on that very call tell the rep to cancel that appointment that I did not make! lol it's getting ridiculous. Then she transfers me to the billing department to deal with this illegally added plan and get this, the rep showed extreme desire to not do anything about this and made up excuse after excuse that made no sense. Now they suggest me and my wife both call in at the same time and even then they did not guarantee it was going to be removed upon our request and the illegally added charge (already charged) refunded. Stay far far away. They do a lot of commercials but don't be fooled by their greed. I've never seen a business that operates at this size and is this shady.
- Company Response
Hi Jonathan, I'm so sorry to hear about this experience. I can certainly see why you're frustrated. I would like to look into this further, please email me directly and I would be happy to help, my email address is firstname.lastname@example.org ~ Penny