Our A/C unit broke in the heat of summer, and Boris was recommended to me by a co-worker. We sourced opinions and quotes from a few different companies both large and small, and settled on going with Cozy World and Boris who first sent a technician same day to assess the issue and attempt to repair our unit (and was so disappointed that he was unable to do so that he did not charge us for his time). Boris followed up to assess the unit himself and it was determined that the unit needed to be replaced. Boris gave a fair price and the work was completed quickly and on schedule. The installation crew forgot to provide our unit cover but after a couple of communications directly to Boris, he personally dropped off the cover a few weeks later.
One expectation to manage if you are replacing your A/C unit is that larger companies will be able to replace it much more quickly than a smaller company like Cozy World, due to their larger size and scale of operations (more trucks, more crews, etc.) -- however their prices will also reflect their larger scope. The larger companies we consulted would've been able to replace our unit the following day, but it would've cost twice as much if not more to do so. Agreeing to go with Cozy World meant we needed to wait a week as that was the earliest they could install our unit, but we paid much much less and are happy with both the performance of the new unit as well as the servicing we received from Boris and his team at Cozy World. All in all, it was frustratingly uncomfortable in our house as we awaited the installation, but in the end it was worth it.