We opened our dishwasher door the other day to find the spring or hinge had broken, resulting in the door "falling down" instead of coming down slowly. We call Joe who literally arrived the next day with all the parts needed and in less than 45 minutes our door was back to normal. While here, we showed Joe the cheese tray cover in our fridge. One side of the cheese tray holder had broken and the cover fell off every time we opened the tray. He told us he would have to get the part but being the holidays, he wasn't sure if the part would be available until the new year. The very next day Joe called, advising that he found the part and was coming over to fix it which he did as well. He even helped clean the inside of the fridge where I couldn't reach due to parts I could not remove!. He showed us the vent at the bottom of the fridge and advised on how to remove and replace it and how often to clean it. We didn't know it was there!. He was so personable and accommodating, friendly and provided us with some excellent advice on our appliances in general. We have used Homestars several times and it's so easy to see why Joe is part of it. His price for 2 visits including the drives, parts and labour were more than reasonable. He did not, like some other companies, try to "rip us off." He has now become my Appliance Guy and I would not give a second thought to referring him to anyone looking for someone who is honest, reliable, and fast AND goes out of his way to get the job done in a manner that is totally professional!