I called Joe to have a look at my LG Gas Dryer, which was making some rattling/noises that I wanted to have checked out, but also it was producing a gassy odor when it was drying. I also wanted the hard to reach coils under the fridge cleaned. Although he said he didn't normally service LG anymore, he was willing to help.
Joe arrived on time and after a short inspection he quickly found the issue for the odor. The metal ducting that is supposed to vent the exhaust from the dryer was broken! He removed the old duct, replaced it with a better new one, and performed a careful and proper installation. He was very knowledgeable and patient to explain and answer questions, reasons for the duct breaking/failure, and how a proper installation should be. The rattling that I heard was produced by the broken ducting each time the dryer started up, but he also confirmed that rollers sounded normal while in operation. He tested the dryer to ensure everything was working and venting properly. He also cleaned the hard to reach coils under fridge (for free).
Joe is a good old fashioned service professional! He is responsive, on-time, knowledgeable, patient, skilled, and friendly. We need more professionals like him in this day and age! Thank you Joe!
- Company Response
Thanks for the great review. I am glad I came out to help you as it even turned out to be a safety issue for you family. It was nice to meet you and I will be happy to help you, should you ever need it, in the future.