Reviews

10/10

Our OLD furnace started acting up with it running during the day and shutting off at night. Called Francis and they sent a technician right away. Matt inspected the unit and advised our control board needed to be replaced. The best part was he had the part (for an old furnace) in his van (didn’t have to order it or leave and get it) and had it fixed and running within an hour. Matt was very professional and took the time to explain not only what he was doing but also helped educate me on some things to consider when we ultimately replace it (he wasn’t pushing a sale at all which I truly appreciated)

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Company Response

Thank you for posting a perfect review for Francis Home Environment and our technician Matt! It's great to hear that the part was available immediately and your heat was restored promptly.

10/10

In the fall of 2016 we received quotations from several Insulation companies to install spray insulation to the underside of our addition's floor. I was fortunate enough to have NCI (Scott) come to the house first. Scott provided very clear and concise information on what product he would apply, the thickness, R-Value and ability for the selected product to act as a moisture barrier as well. In addition to this he provided a very thorough work plan in how they would install the materials. The worst part was where we had 10" clearance NCI (and all other firms that quoted the work) required 24" of clearance to ensure the material could be installed properly. It was very clear that even though Scott is an owner and was selling the job he had actually done the work and how to get the best results. Scott's business card had the company logo "Only Promise What You Can Do, Always Do What You Promise" on it and that stuck with me through subsequent meetings with Spray Foam Companies. Our decision wasnt strictly based on price (NCI did have the best price) but ultimately the comfort and trust that Scott had built during the quoting phase (and Wayne had continued with several back and forth emails). Mario and Evan (NCI Installers) were professional and extremely knowledgeable when they came to do the work (and patient answering all my questions). From what I saw the work they did was very consistent (in terms of appearance/consistency and thickness) and they left the work area clean when they finished. I would have no hesitation or reservation in recommending NCI to others.

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Company Response

Thank you very much for the kind words. We always strive to treat each job as if we were doing it to our own homes. We strongly feel that in order to offer the best service we need to have the right people in place and I feel we do. Again thank you for your review, we appreciate it.

Wayne

10/10

I have the tendency to write long reviews so will try my utmost to keep this as brief as possible - a simple thank you doesnt seem like enough for the work John (Grady's Wildlife Owner) did at our place. In the spring of 2016 I called Grady's Wildlife Removal and another Pest Control Company as we had spent the winter months listening to raccoons under our addition and woke up one morning to a strong smell of skunk in our house. Grady's (John) gave us good news (no skunks) and bad news (not just raccoons but a family of raccoons with babies - in which he could not do any work until the babies made their way out freely). Even more, John took the time to assess what kind of damage the raccoons had done while under our addition - most notably the raccoons had tore down all of our insulation from the underside of our floor (which led to our addition always being cold in the winter AND the potential for bigger problems in the future with moisture/mold. The other pest control company did NOT do this - and charged me more for the assessment visit! In the fall of 2016 after excavating under the addition (by hand) and having spray foam installed under our floors, we had Grady's return to install the Stainless Steel Wire around the perimeter of our addition. I had dug out most of the perimeter 12" deep x 12" kick out for the mesh. Some of this involved digging under deck joists/beams. When John got to site he advised that he needed a minimum of 16" kick out from the wall. Rather than waiting for me to dig it he grabbed his shovel and started throwing dirt - a true sign of quality workmanship in not compromising for the smaller kickout /less physical labor (as im sure some would do). The best part of my day with John is he took his time to do a quality installation - although I had told him i was more for function than aesthetics - John took the time to put the wire in properly. At no point was he in a rush to just finish the job, he was more concerned in doing the job right. Our job provided him with some tricky terminations (attaching to wood ,around concrete piers, to a concrete corner) and obstacles (deck joists/beams)- and John had everything he needed (he didnt have to disappear to a store or shop for 1-2 hours). I would have no hesitation or reservation in recommending Grady's Wildlife Removal.

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Company Response

Thank you very much for the kind words Troy. I take pride in offering the best customer service possible. It's nice to hear the effort I put in doing my work is appreciated. Having you there working with me was a welcomed change. I normally work alone so it was nice chatting with you.

Thank you
John