Francis Home Environment Heating And Air Conditioning

Formerly Francis Home Environment Service Experts
Heating & Air Conditioning
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Francis Home Environment Heating And Air Conditioning
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96%

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Reviews by rating (past 12 months)

Reviews for Francis Home Environment Heating And Air Conditioning

Average customer rating:
9.7 10 (301 reviews)

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furnace? in Nepean
furnace? in Nepean
1 review Ottawa, ON
10/10

Furnace diagnostic

Inconsistent temperature in house with what I thought was a faulty thermostat. Turns out it was a pressure switch on furnace and blocked condensate drain line. This was diagnosed in minutes by Adam the technician who went about his business and got our furnace up and running again. Adam's competence and self-assured manner set my mind at ease. Then the best news - my furnace had not actually died (phew). Adam arrived within the estimated time, was friendly, knew what he was doing, and was out in less than an hour. Service has always been top notch. Thanks for a great outcome on a cold winter day.

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Company Response

You are very welcome....Thank you for the terrific review for our technician Adam and Francis Home Environment. I am happy that Adam was so quick to restore heat.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Repair

The humidifier was not working. I had installed a new furnace and noticed it was working.
When I called on a saturday they came the same day.
Turned out to be wiring problem.
The service tech Adam Riera was excellent.

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Company Response

Great to hear that our technician Adam was able to get your humidifier up and running so quickly. Thank you for taking time to give Francis Home Environment a perfect review.

Janis in Nepean
Janis in Nepean
1 review Ottawa, ON
10/10

Annual Furnace Service

Have been using them for 18 years - always happy with their service and professionalism. On the rare occasion that things have not gone well, they make it right and always in a timely manner.

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Company Response

Thank you Janis for putting your trust in Francis Home Environment for 18 years! We strive for 100% customer satisfaction so if you are not completely satisfied we are going to work with you to change that!

sherry.michaelis in Ottawa
sherry.michaelis in Ottawa
1 review Ottawa, ON
10/10

Monthly Maintenance

Patrick P Came to do our annual Maitenance he was very friendly and polite. He took time to explain what he had done and what had been done when we had a repair Last week
Adam was the technician who came in then and he was fantastic as well.
You have great staff Francis Home Environment!
Thank you

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Company Response

Thank you Sherry for the wonderful review and the positive feedback on the services performed by our technicians Patrick & Adam. You are right...we do have a great team here at Francis Home Environment!

Bill in Nepean
Bill in Nepean
1 review Ottawa, ON
10/10

Furnace fan issue

The Furnace fan was acting up on our 4 yr old Carrier. The Tech diagnosed and informed us that the fan was faulty. Tech was very informative, polite and efficient.

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Company Response

Thank you for the perfect review for Francis and our technician. We do appreciate your business and look forward to servicing you in future if required.

Anne & Dave in Ottawa
Anne & Dave in Ottawa
2 reviews Ottawa, ON
10/10

Annual furnace maintenance

Clayton Romain was out to do our annual maintenance check this morning. Very courteous and professional (double his salary!), on time, no mess, explained what he did and went through all the findings, changed the filter for us and made a couple of recommendations. Great service!
Signed up for another year of maintenance.

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Company Response

Terrific review on the services performed by our technician Clayton....Thank you Anne & Dave! I am happy to hear that you took advantage of our maintenance plan. It is very important in keeping your furnace running safely and efficiently. See you next maintenance visit!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Service

Francis Home Environment Heating And Air Conditioning
613-723-4700
105-1926 Merivale Rd
Ottawa
ON
K2G 1E8
CANADA

Great service. Very friendly and well knowledgeable. Found one thing that was very weak but can hang on for a bit. Would like a quote for new furnace. Thank you. Hope to hear from you soon

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Company Response

Wonderful review, Thank you very much! We can definitely help you out with a quote for a new furnace. Just give us a call 613-723-4700. We are available 24/7. Looking forward to hearing from you!

Mr. Johnson in Nepean
Mr. Johnson in Nepean
1 review Ottawa, ON
10/10

Annual furnace service

Adam Riera did a great job in the annual servicing of our furnace. Hardly believable any longer to find such professional, competent and friendly service. He cleaned and tested the furnace; explained thoroughly repair issues; vacuumed and washed the filter; installed a new humidifier screen, which we supplied; no extra charges; and was helpful with suggestions. He gave us a full written report. We are very satisfied.

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Company Response

Thank you for mentioning Adam and the great service he provided you for your annual furnace maintenance.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Service Folks are efficient and explain everything

We have used Francis Home Environment for years and always find their service folks both efficient and excellent at explaining the services provided each visit. This year, Adam cleaned our furnace after construction in our basement and spent the extra time necessary to get all the dust. I have never had an issue after they have completed their annual maintenance. In addition, their trucks are always stocked with the filters needed to complete the job in one visit. Finally, Adam left the work site clean with everything returned to its original state.

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Company Response

Thank you for your loyalty over the years and for leaving a detailed review on the quality, friendly service you receive from us each time.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Service call

Paul did a fantastic job servicing our furnace. He took his time to check everything and explained all the details we should know. we would highly recommend Francis home environment and Paul surely rocks!

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Company Response

We will pass along to Paul that he rocks. Thanks for the review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Francis Home Environment Heating And Air Conditioning

It’s the Right Time to call Francis Home Environment Heating & Air Conditioning!

We've changed our look, but not our commitment to you. Francis Home Environment Heating & Air Conditioning is now part of the Right Time Group of Companies and will continue to serve you as we have for years. Rest assured, we will continue our personalized customer service and honour all of our service plans, guarantees and warranties. We look forward to serving you and your home comfort systems.

CATEGORIES
Heating & Air Conditioning
WEBSITE
https://www.francishome.ca
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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