Francis Home Environment Heating And Air Conditioning

Formerly Francis Home Environment Service Experts
Heating & Air Conditioning
105-1926 Merivale Rd Ottawa ON K2G 1E8
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Heating & Air Conditioning
Francis Home Environment Heating And Air Conditioning
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96%

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Reviews for Francis Home Environment Heating And Air Conditioning

Average customer rating:
9.7 10 (305 reviews)

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Private User
Private User
Private User reviews Newmarket, ON
10/10

Fireplace issue

Adam was very helpful and polite during our fireplace servicing. We've recommended the company to a friend based on our experience with him as our technician. We have only positive things to say about the company as a whole. We have warranty coverage so we've only paid for parts, but the labour has been covered. Worthwhile checking out the company and getting the warranty coverage.

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Company Response

What a terrific review and recommendation for Francis Home Environment and our technician Adam....Thank you so much!

Private User
Private User
Private User reviews Ottawa, ON
9/10

Checking humidifier

Very professional courteous service approach. Really appreciate the honesty and prompt response. The advice provided was very helpful and I am satisfied with the recommendation. I will recommend this company to others.

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Company Response

Thank you for recommending Francis Home Environment!

TShaw in Ottawa
TShaw in Ottawa
3 reviews Ottawa, ON
10/10

Fast Service

Our OLD furnace started acting up with it running during the day and shutting off at night. Called Francis and they sent a technician right away. Matt inspected the unit and advised our control board needed to be replaced. The best part was he had the part (for an old furnace) in his van (didn’t have to order it or leave and get it) and had it fixed and running within an hour.

Matt was very professional and took the time to explain not only what he was doing but also helped educate me on some things to consider when we ultimately replace it (he wasn’t pushing a sale at all which I truly appreciated)

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Company Response

Thank you for posting a perfect review for Francis Home Environment and our technician Matt! It's great to hear that the part was available immediately and your heat was restored promptly.

jdhearfield
jdhearfield
2 reviews Ottawa, ON
10/10

Furnace, A/C and Humidifier Replacement

After determining there was an issue with an A/C coolant leak in the coil above the furnace together with the fact the furnace, although working fine, was 18 years old the decision was made to replace both units. The technician who came out arranged for the Sales Rep to come and see me later in the day. Kyle the Sales Rep arrived and after some discussion, my answering a number of questions and him taking numerous measurements we decided on the replacements HVAC units. Arrangements were made for the installation team to come the next morning to do the installation. At the appointed time Ian and Kevin the installers arrived and Ian thoroughly explained all that was going to take place during the installation. After rolling out their protective carpets they set about their task of changing out the furnace. It was agreed that with the cold conditions and amount of snow around the A/C Unit that they would deal with it when the weather improved. Ian & Kevin did an excellent job with the new furnace installation, improving accessibility for maintenance and access to our central vac which was behind the furnace. Throughout the process they cheerfully answered questions and explained why they were doing things the way they did. It was an all-day event and at the end of the day my wife and I were extremely pleased with the whole process. The efficiency and pleasantness of both Ian & Kevin was exemplary.

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Company Response

What a terrific review for Francis Home Environment and our installers Ian & Kevin. Thank you so much!

furnace? in Nepean
furnace? in Nepean
1 review Ottawa, ON
10/10

Furnace diagnostic

Inconsistent temperature in house with what I thought was a faulty thermostat. Turns out it was a pressure switch on furnace and blocked condensate drain line. This was diagnosed in minutes by Adam the technician who went about his business and got our furnace up and running again. Adam's competence and self-assured manner set my mind at ease. Then the best news - my furnace had not actually died (phew). Adam arrived within the estimated time, was friendly, knew what he was doing, and was out in less than an hour. Service has always been top notch. Thanks for a great outcome on a cold winter day.

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Company Response

You are very welcome....Thank you for the terrific review for our technician Adam and Francis Home Environment. I am happy that Adam was so quick to restore heat.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Repair

The humidifier was not working. I had installed a new furnace and noticed it was working.
When I called on a saturday they came the same day.
Turned out to be wiring problem.
The service tech Adam Riera was excellent.

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Company Response

Great to hear that our technician Adam was able to get your humidifier up and running so quickly. Thank you for taking time to give Francis Home Environment a perfect review.

Janis in Nepean
Janis in Nepean
1 review Ottawa, ON
10/10

Annual Furnace Service

Have been using them for 18 years - always happy with their service and professionalism. On the rare occasion that things have not gone well, they make it right and always in a timely manner.

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Company Response

Thank you Janis for putting your trust in Francis Home Environment for 18 years! We strive for 100% customer satisfaction so if you are not completely satisfied we are going to work with you to change that!

sherry.michaelis in Ottawa
sherry.michaelis in Ottawa
1 review Ottawa, ON
10/10

Monthly Maintenance

Patrick P Came to do our annual Maitenance he was very friendly and polite. He took time to explain what he had done and what had been done when we had a repair Last week
Adam was the technician who came in then and he was fantastic as well.
You have great staff Francis Home Environment!
Thank you

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Company Response

Thank you Sherry for the wonderful review and the positive feedback on the services performed by our technicians Patrick & Adam. You are right...we do have a great team here at Francis Home Environment!

Bill in Nepean
Bill in Nepean
1 review Ottawa, ON
10/10

Furnace fan issue

The Furnace fan was acting up on our 4 yr old Carrier. The Tech diagnosed and informed us that the fan was faulty. Tech was very informative, polite and efficient.

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Company Response

Thank you for the perfect review for Francis and our technician. We do appreciate your business and look forward to servicing you in future if required.

Anne & Dave in Ottawa
Anne & Dave in Ottawa
2 reviews Ottawa, ON
10/10

Annual furnace maintenance

Clayton Romain was out to do our annual maintenance check this morning. Very courteous and professional (double his salary!), on time, no mess, explained what he did and went through all the findings, changed the filter for us and made a couple of recommendations. Great service!
Signed up for another year of maintenance.

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Company Response

Terrific review on the services performed by our technician Clayton....Thank you Anne & Dave! I am happy to hear that you took advantage of our maintenance plan. It is very important in keeping your furnace running safely and efficiently. See you next maintenance visit!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Francis Home Environment Heating And Air Conditioning

It’s the Right Time to call Francis Home Environment Heating & Air Conditioning! We've changed our look, but not our commitment to you. Francis Home Environment Heating & Air Conditioning is now part of the Right Time Group of Companies and will continue to serve you as we have for ...
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