The seller doesn't tell the truth about the performance of the device he sells. He used the name Carrier but installed a Bryant heat pump. The installed heat pump does not have a label indicating the brand. I asked Francis Home Environment to come and install the label and it was when the technician came to install the label that I realized it was a Bryant device and not a Carrier. The seller defends himself by saying that Bryant is built by Carrier. Francis Home Environment supports its seller. I cannot receive a document describing the heat pump they installed in my yard to verify the device's characteristics. Bryant customer service refers us to the dealer who installed the device since each of them is independent.
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- Company Response
We apologize for the negative experience you had. It's completely understandable that you're concerned about the labeling and accuracy of the device's information. Even though Bryant is a Carrier subsidiary, it's important for salespeople to be able to provide you with accurate and comprehensive information. We're sorry if there was any confusion regarding our sales communication. We also apologize for any confusion caused by the labeling. Equipment branding and labeling are beneficial since they make it easier for customers to understand and find what they're looking for. I'll make sure to discuss this with our team to avoid any future errors. Please contact us at 613.723.6376 if you have any further questions. We would be happy to assist you! Thank you so much for informing me of this! We sincerely regret for any inconvenience.