We had our annual furnace maintenance today by a new-to-us technician named Adam Riera.
We have always been happy with the work done by your people, who have been with rare exception prompt, efficient, knowledgeable, and personable, but today set a new standard.
These words only begin to describe Adam. He was understanding, patient, and genuinely interested in us. He also has a keen sense of humour and, perhaps most important, great pride in the work he does and the company he represents. He came in our front door as a heating technician and left an hour later a new friend.
If it is at all possible we would appreciate having Adam handle all of our future visits from Francis Home Environment.