Francis Home Environment Heating And Air Conditioning

2 guys were supposed to install furnace and air conditioner. At one point there were 3 guys here.
I needed to relay something to head office/ service but no returned my call when they they would. The whole communications was reprehensible.
Still not resolved!!

For 20 plus years, I have had excellent service from Francis Home Environment. The one concern I had about 10 years ago was more than dealt with in a satisfactory manner.

They are prompt, professional, and very thorough in their inspections and cleaning of our equipment. Always leave the premises as they found it. Been with the company for over 20 years.

Upate: After talking to sales manager and reviewing pricing, it is quite possible that I thought were were discussing a different unit that I had thought at the time as we were jumping around some. Based on reputation and so few complaints, I'm giving them the benefit of the doubt.

The low rating is a starting point. Logged a call with Francis today (Sept 19) about this issue. We were charged for a Lennox variable speed central air unit. The purchase was rushed as the price quoted was only good for installing this week. Once we started using the unit, I didn't feel it was operating like a variable speed unit. I checked the model number and looked it up on Lennox website and it is a single stage unit which he quoted a price of $4,000 after incentives. The price he quoted for the variable speed unit was $7,000. Quite a difference between the two. Our invoice is for $7,900.
I will update this as required once Francis responds and see how that goes.

I have to say everyone was very professional on site, replaced the original wiring, pipe etc. Clean work area when they left.

Exceptionally great customer service, the technicians were fantastic individuals who were very knowledgeable, friendly, professional, courteous and respectful. Job well done on my home ventilation system.

Maintenace person was very knowledgeable, on time, answered all questions, courteous, efficient. I would recommend them. This is a yearly maintenance contract. They come twice a year for furnace and air conditioning.

Francis Home installed a heat pump for us about a year ago. Since then, they have come out promptly to address minor issues and recently did an annual check. Each time, the technicians have been knowledgeable and when they didnt know something, made calls to find out. A particular shout out to Ramin, who was most recently at our home. He was very courteous and conscientious. Excellent service.

Able to schedule for a day and time that is convenient and with the same trustworthy and friendly technician. We're not going anywhere but with Francis Home Environment Heating and Air Conditioning.

Fantastic service. Prompt, professional, courteous, efficient. Catlin identified the issue and explained the next steps and took the time to patiently answer all my questions.

Francis Home Environment is very fortunate to have such a superior technician as Duy.
Not only does he have excellent technical knowledge which is only exceeded by his highly developed interpersonal skills.
Very respectful of home owners property and leaves same as if was not there. In short Duy is a 5 Star technician.