Really disappointed in this company after using them twice and was happy with them before. They told me me they could install the ductless A/C system no problem. Did not discuss any difficulty with the work before or during. Complained after paying in full and was attacked for doing so and asking them to fix. They refused to discuss any options that would satisfy me or even compromised. They even refused to answer my call and only could use email to argue my position respectfully! See photos
- Company Response
NOTE: Homestars does not investigate properly but claim they do. We have evidence.
Anyone reading this email, please contact us as we would be glad to provide you with the email trail that shows how we have offered solutions to appease this customer. Yosie agreed to the service, we completed the ductless successfully, all up to code, all wires secured and she paid and signed the invoice. She asked for more work, its was not in the original quote or discussion, she refused to pay, instead she slanders us. We hope you do not do this to another company. We have regret to have serviced you.