collbain2000 from Toronto

Patched a leak and then replaced the roof of our new house. Attentive sales staff, roofers were fast and polite and was pleased that a quality control person came by to inspect and sign-off on the work once complete and before payment. This is how it should be done.

Had Frank at FNJ replace my lead water service in December 2016. That part of the job went well. He suggested we put down a temporary asphalt patch in the mutual driveway where the cut was made and then pour a concrete patch in the spring. I called him in the spring to patch the driveway and they came to do the work one weekday while I was at work. Got home to discover that the work was very poorly done. The water valve was set too low so that water ponds on the patch. The finish was also completely botched so that the aggregate was poking up all across the patch. I wasn't overly concerned at first because I understand that mistakes happen but what transpired next was the concerning part. I immediately let Frank know about the problem and the first thing he did was blame the other contractor I had on site who was renovating my basement, which is kind of ridiculous because there is no way they could have caused the issues. After several text messages over several days, he agreed to come by my house to take a look. Well he never did and shortly thereafter he stopped answering my texts and calls. I called or texted him two times a week for over a month with no response. I went out of my way to be extremely polite in every message and text to not inflame the situation further. To this day, he has not responded. Would definitely not recommend this contractor as they do not own up to their mistakes.

My neighbour hired this contractor to build their front and back yard landscape so I got involved with them as we were repaving our shared driveway. The asphalt was completed and not graded properly, which created an area that directed water towards one of my basement windows. Not good. They also damaged my existing driveway by driving their machines over it without my permission. I withheld payment to ensure that my issues were rectified satisfactorily. Eventually the site foreman (he never gave me a name) came to my house to talk about my issues and this conversation quickly devolved into him yelling at me and accusing me of trying to get out of paying. I am a Landscape Architect by trade so deal with landscape contractors on a daily basis and have never in my career been treated with such contempt. Eventually, the angry man stopped shouting and we were than able to speak about a remedy to my issues. I proposed a reduced payment to settle the dispute, so that I could use the money to fix their mistakes, which the angry man accepted. He did not make any proposals beyond telling me I was wrong and demanding full payment. Not a fun experience. Would not recommend you use this contactor.