Fnj Contracting

Waterproofing
Mississauga ON L5M
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HomeStars  >  Waterproofing in Toronto  >  Fnj Contracting  >  Made a Mistake & Now Won't Return My Calls
collbain2000 from Toronto
collbain2000 from Toronto
3 reviews Toronto, ON
0/10

Made a Mistake & Now Won't Return My Calls

Had Frank at FNJ replace my lead water service in December 2016. That part of the job went well. He suggested we put down a temporary asphalt patch in the mutual driveway where the cut was made and then pour a concrete patch in the spring. I called him in the spring to patch the driveway and they came to do the work one weekday while I was at work. Got home to discover that the work was very poorly done. The water valve was set too low so that water ponds on the patch. The finish was also completely botched so that the aggregate was poking up all across the patch. I wasn't overly concerned at first because I understand that mistakes happen but what transpired next was the concerning part. I immediately let Frank know about the problem and the first thing he did was blame the other contractor I had on site who was renovating my basement, which is kind of ridiculous because there is no way they could have caused the issues. After several text messages over several days, he agreed to come by my house to take a look. Well he never did and shortly thereafter he stopped answering my texts and calls. I called or texted him two times a week for over a month with no response. I went out of my way to be extremely polite in every message and text to not inflame the situation further. To this day, he has not responded. Would definitely not recommend this contractor as they do not own up to their mistakes.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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