professional roofers.com

Gutters & Eavestroughs
120B Indurstry Street Toronto M6M 4L8
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HomeStars  >  Gutters & Eavestroughs in Vaughan  >  professional roofers.com
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90%

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Reviews by rating (past 12 months)

Reviews for professional roofers.com

Average customer rating:
9.5 10 (508 reviews)

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Mark in Toronto
Mark in Toronto
1 review Toronto, ON
10/10

New roof

Very happy with Diego and his team’s work. Their company’s name definitely suits them!
Will definitely recommend them for anyone needing new roof shingling. Very price competitive; while delivering a quality product.

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Company Response

Hi Mark, thank you for sharing your review with us. We're happy to have exceeded your expectations. From all of us at Professional Roofers, we sincerely appreciate your trust.

A brief announcement:
Professional Roofers would like to welcome everyone, potential and existing clients to come visit our office and warehouse. It's a great opportunity to see our showroom, to meet our knowledgeable and helpful staff, and to familiarize yourself with all aspects of roofing, siding, and eavestrough installation. We are located at 120 Industry Street (Black Creek Dr & Eglinton Ave W).

Private User
Private User
1 review Boucherville,
9/10

New roof

My grandma's house is super old and the roof was basically falling apart. We contacted a few different companies, but professional roofers quoted us the best price.
As well as this, they answered every question in detail, and reasurred my grandmother that the rest of the house would be fine and not damaged by the work. The work was done quickly and the roofers actually showed up on time and worked hard! All in all, a great job :)

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Company Response

From all of us at Professional Roofers, we thank you for taking the time to share your observations and feedback for going forward with our company.

A brief announcement:
We would like to welcome everyone, potential and existing clients to visit our office/warehouse to see our showroom, to meet our knowledgeable and helpful staff, and to familiarize yourself with all the aspects of roofing, siding, and eavestrough installation. We are located at 120 Industry Street (Black Creek Dr & Eglinton Ave W).

Helen in Mississauga
Helen in Mississauga
1 review Mississauga, ON
0/10

Won't Honour Warranty!

They did our roof 4 years ago. Had to place 2nd call for shingles problems last week. We were only house on street with shingle issues in the strong winds. Did temp job said they would be back. Now we get a call saying there is a Charge to come and fix. Say warranty not good. Poor warranty service and also dishonest in what they claim.

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Company Response

Hi Helen, thank you for bringing to our attention your concerns. Please remember that the warranty protection was designed specifically for labour related matters. Any circumstances that are beyond the installer's control such as animal damage, or severe wind damage are excluded. Nonetheless, we would like to help you the best we can. A member of our company management team will be contacting you. You may also directly visit or call our office at your earliest convenience.

Rose in York
Rose in York
1 review Toronto, ON
10/10

Roofing

They arrived on time and did the job professionally. I couldn’t agree more that they are the best when it comes to roofing. They kept suggesting minor changes as things arose, most of them improvements. More than happy that I trusted this company. Highly recommended!

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Company Response

Hi Rose, thank you for sharing your review with us. We're delighted to have exceeded your expectations. From all of us at Professional Roofers, we sincerely appreciate your trust.

Lina in GTA
Lina in GTA
3 reviews Toronto, ON
1/10

Improper shingles installation

We & neighbor live in semi-detached house. We both hired this company to replace all shingles. After installation my neighbor called this company to fix shingles. They came,did some fixing, but then other shingles were buckling and clawing. We also had the same problem on our site.
Shingles should lay flat after some period of installation, but it never happened. Yesterday the wind blown off from both roofs many shingles, The underlayment is flashing as well. We looked at other houses in our neighborhood and did not see such us damage around. This company refused to make a warranty repair.

This company refused to make a warranty service, they blame on wind.
It is nothing about wind, it is about improper installation causing this damage.

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Company Response

Hi Lina, we understand your concerns, but before we can address your situation please try to understand the terms and conditions of the labour warranty. The warranty protection is designed specifically for labour related matters. Therefore, any circumstances that are beyond the installer's control such as animal damage, or severe wind damage are excluded. Nonetheless, we can assure you that we will further review your situation. A member of our company management will be contacting you. You may also visit or call our office at your earliest convenience.

Private User
Private User
1 review Markham, ON
0/10

Not happy!

We had our roof replaced about 12 years ago. Today we had our 4th incident of shingles blowing off the roof. This never happened with our 20 yr old builders roof. Not impressed!!!

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Company Response

Thank you for bringing to our attention your candid feedback. If you feel that our company did not meet your foremost expectations, we can assure you that we will be looking into addressing your concerns. Please try to understand that we have always done our best to uphold the highest standards of roofing services. A member of our company management team will be contacting you. You may also voluntary visit or call our office at your earliest convenience.

Nadiim in Etobicoke
Nadiim in Etobicoke
4 reviews Toronto, ON
10/10

Good reliable service

We were selling the house and we had to get the roof done ASAP so that we could sell the house. We contacted a few different companies and professional roofers were the first to respond. It was cold in November and a lot of other companies would not do the roof due to the weather. Professional Roofers did the job 1 week after. The workers were very professional and polite. They cleaned after doing the job. Even my neighbor said "their work was beyond reprocheable".

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Company Response

Hi Nadiim, thank you for sharing your experience and feedback regarding your roof replacement with everyone on HomeStars. Furthermore, we would like to extend our thank you and appreciation for choosing Professional Roofers.

Paul in Newmarket
Paul in Newmarket
1 review Mississauga, ON
0/10

They do not honour warranties or return phone calls

Hired Professional Roofers March 2011 (INV 3905) to fix flat roof with limited 15 year warranty. At that time liked the service we received and hired them again May 2014 (INV 6848) to do traditional house roof and dining room roof.

In spring 2016 we called them back to note flat roof was leaking into living room again. At that time they blamed the new windows we were putting in. We held off until new windows and siding were complete and finished as of February 2018. They agreed that windows and siding were not issue. And have not returned any calls for 5 weeks.

We have since learned the following:
1. Flat roof did not comply with both code and original signed off building specifications, as Professional Roofers recommended to remove the flat roof central drain.
2. Flat roof was not sealed to old part of house with flange
3. When new roof was installed above dining roof, roofers actually cut the seal to the flat roof
4. Proper metal flange and seal around all of flat roof is missing

What this means is if we have more than an inch of water on the roof, it will not drain away and instead leaks around all of the edges of the roof - and where they cut the seal when they put in the new dining room roof. Our only options have been to wait for natural evaporation to take its course, or remove excess water physically (e.g. shovelling over edge of roof). Said differently we always must have three buckets in our living room.

Although they were supposed to have put in a new plywood layer across the roof. There are multiple “soft spots”. A new professional roofer opened up these spots to find all rotten wood and carpenter ants.

We are now looking at having to redo the whole flat roof.

WE RECOMMEND THAT YOU DO NOT HIRE THIS ROOFER UNLESS THE CITY SIGNS OFF CONFIRMING THEIR WORK IS TO CODE. AND WE RECOMMEND YOU HIRE A GENERAL CONTRACTOR TO SUPERVISE THEIR WORK.

AND KEEP IN MIND THEY DO NOT SEEM TO HONOUR WARRANTIES OR RESPOND TO PHONE CALLS FOR OVER FIVE WEEKS DESPITE TWICE A WEEK PHONE CALLS AND TEXTS.

AFTER SPENDING OVER $20K ON THEM WE EXPECTED BETTER.

All - please see below for the pattern of completely disingenuous response from this vendor.

The 5 year patch job they are referring to is before we then signed up for a complete flat roof redo. They should relook at the invoice numbers provided as it refers to a 15 year warranty for the flat roof. And a 30 year warranty for the standard roof.

The fact that the roofers put plywood over top of carpenter ants. Rather than calling out the risk and properly fixing it supports our general contractors PoV that they do not know what they are doing.

And the reasons listed below are false for the leak. And the staff repeatedly say “the owner will call” and yet the owner never ever does. Despite us calling and texting twice per week.

We paid a total of $20k for the total job. Not counting the first job referenced below which clearly had its own issues.

The owner should be an adult and call back. And should personally visit on site. And before doing that should actually read the contracts and warranties that his sale person signed.

The owner should also trust we are giving LOTS of free online advertising to ensure this review will always be the most preferred.

1 of 1 people found this review helpful.
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Company Response

Hello Mr. Paul S.,

We understand your concerns, and before we can address your situation, please review the following information; that way there won't be any misunderstandings or mistakes.

All the times that you called, we tried to help you the best we could. If for any reason phoning the office was inconvenient or that you felt discomfort in any way, then there was always the option to visit our office. The office is always kept open to the public, and in some cases it's more constructive to discuss your concerns in person.

7 years ago, given your financial situation at the time, we agreed to complete the work for a much lower cost than the original cost of the contract. Nonetheless, we agreed to comply with the contact and provide the full 5 year warranty.

In your comments you mentioned the issue with the central drain. The most common issue with the central drain is that it can be easily plugged with debris. This was the case here, the drain was not functioning because of debris.

Please take into account that last year when you phoned to express your concerns about flat roof, the repairman was sent to cleanup branches, and other debris. Because our warranty only covers labour related work, nothing relating to landscaping services, the cleanup was completed at no cost to you, as a complimentary service.

Pleases understand that at the time we did the flat roof; we did not do any structural work to the roof, therefore the installers can only be responsible for the surface of the flat roof. For example, you should not accuse a roofing company if you discover that the structural joists seem to be abnormal.

Your warranty has expired after 5 years. Now, two years later you try to place all accountability onto the installers. Nonetheless, your comments and concerns have been noted by our company management, and we kindly ask you to take some time from your busy schedule to visit our office. As we mentioned before, the office is always kept open to the public. Please reconsider meeting with our company management.

Sincerely,

Professional Roofers
416-604-9765
120 Industry Street, Unit B

Johnson in Toronto
Johnson in Toronto
1 review Toronto, ON
1/10

Roof leaked after only a few years.... terrible job.

Our roof leaked into a room that had just been remodeled. The Owner of Professional Roofers fought with Us and he was totally rude, after being asked for a warranty repair. Their people were totally unprofessional and completely difficult to work with. They would not cover the warranty repair to our Roof as they didn't seal around the roof openings. They did a terribly poor job, it leaked horribly, and this has been a total nightmare. I will NEVER recommend Professional Roofers to anyone, as they are totally unprofessional. Thank you for your time. Don't call them.
________________

This review was based on a actual occurrence with Your Company, right at the top, and is not based on falsehood. Why, when we called you four or five times, would you not answer our queries. You are totally unprofessional, and excuse me if MY FAMILY refuses to ever call you number ever again. You are a total nightmare of a Company, and we are just Customers with a real issue with Your UNPROFESSIONALISM. I hope people read this and are made aware of how bad you People really are. We want NOTHING to do with You or Your Company, from the top on down.

1 of 1 people found this review helpful.
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Company Response

Dear Mr/Ms Johnson, we appreciate the review that you have provided regarding your roof replacement. Your comments and concerns have been noted by our company management team. We kindly ask for you to contact our office at 416-604-9765. We will be looking into addressing your concerns.
Update: subsequently four weeks after this review had been submitted this person neglected to provide any verification for any potential work completion by our company. As always, we do welcome all forms of feedback from our customers, and as always, we do hope that the feedback is based on true events and not on falsehoods.

Private User
Private User
1 review Toronto, ON
10/10

GREAT EXPERIENCE

On his first visit, we got a great quote that was revised for an even better quote, and everything was explained in d-e-t-a-i-l-s. Most impressive was that the salesperson recommended that we spend less money because our flat roof was still in good condition! We compared quotes for an exact same other job (not the one we got done), estimated at $7000 by another company and $1000 less with Professional Roofers. Installers came on time, were courteous and took pictures before/after. Overall, we feel good about the work and the experience was pleasant.

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Company Response

We would like to thank you for taking the time to share your roof replacement experience. It's always wonderful to see our customers show support by posting a brief review, and we're very thankful for this. A quick message to all home owners that did not get a chance to replace their roof this year; Professional Roofers offers a Roof Winterization service. Call us today to get more information.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about professional roofers.com

Professional Roofers offers installation, removal, replacement and repair of all roof styles. Professional Roofers is the source of all your roofing solutions - Toronto - GTA.

PROVEN, QUALITY WORKMANSHIP

ProfessionalRoofers.com has a 24 hour, seven day a week emergency response service and will respond to your call within one hour. A knowledgeable technician will listen to your concerns and act accordingly.

Winter, spring, summer or fall. Snow, wind, sun or rain.
It's our 24 hour service and quick response that makes all the difference! CALL US 416-604-9765

CATEGORIES
Gutters & Eavestroughs and Roofing
SERVICES
Shingle Roofing, Flat Roofing, Cedar Roofing, Skylight Installation, Ventilation, Repairs, Aluminum and Vinyl Siding, Eavestrough, Fascia, Soffits, & Chimney Removal.
BRANDS
IKO, Certainteed, GAF, BP, etc.
SPECIALITIES
Roof Replacement and Repairs.
WEBSITE
http://www.professionalroofers.com
YEAR ESTABLISHED
15
PAYMENT METHOD
Cheque, Mastercard, Visa
LICENSES
Toronto Municipal Licensing & Standards, Mississauga Enforcement Division, Oakville Business License
MEMBERSHIPS
BBB - Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Labour Warranty up to 15 years. Shingle Manufactures Warranty: 25, 30, 40, Lifetime.
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