Work that was completed was generally good. Crew were pleasant and worked hard. Communication and scheduling were extremely poor. Difficult summer for outdoor work, but we were told repeatedly that they'd be starting "next week", then no one would show up and no explanations were offered. No consultation other than for initial estimate, no drawings or design info. Several areas were left without finishing, so we have to complete it ourselves. Don't sign a contract with this company without first building in completion dates, and make payment(s) contingent on the job being done to your satisfaction.
- Company Response
Thank you for your comments. Although we do strive to build our projects in a timely, efficient manner, it is not always possible due to the weather conditions.
We will take your comments under consideration, as we are always looking for ways to improve.
In regards to our drawings, it was not discussed to do full drawings, and a pencil sketch was decided on. Going forward we will make these types of services more clear.
Enjoy the rest of the summer.